Will never stay here again.May not use H.com again
I booked two different rooms on hotels.com they gave me a different room and could not offer me the room I had purchased and was shown as being updated and modern in the photos. My room is falling apart shows signs of water intrusion, smells of mold which is unsafe and both my husband and daughter have breathing issues. When I asked about why they could not offer me the room I had paid for the man told me those were for "Infinity" members only and could not explain how the photos got on hotels.com. I was furious. Additionally, the food is awful, the pool and facilities are totally worn and gross. The check in desk is a card table down a long hall. They failed to give us our key cards for towels when we checked in. The staff seem unaware of what real customer service is.
erica
erica (1 晚家庭旅程)
Hotels.com 真實旅客評價
6/10 不錯
2025 年 3 月 22 日
AMALIA
AMALIA (5 晚行程)
Hotels.com 真實旅客評價
6/10 不錯
2025 年 3 月 21 日
AMALIA
AMALIA (3 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2025 年 3 月 19 日
Daity
Daity (1 晚行程)
Hotels.com 真實旅客評價
8/10 很好
2025 年 3 月 18 日
Looking forward to going back
Staff was great. Wife has celiac and all the restaurants we visited were able to accommodate her needs. There were a couple spots that could use some maintenance, but the room was comfortable, good view of water, and fantastic recommendations for off site excursions.
William
William (5 晚家庭旅程)
Hotels.com 真實旅客評價
6/10 不錯
2025 年 3 月 16 日
Not worth the high price
For the price of this hotel I would choose another resort , the food was not very good , the drink are watered down . Only real nice thing about this resort is the location and nice beach
Mark
Mark (4 晚家庭旅程)
Hotels.com 真實旅客評價
10/10 完美
2025 年 3 月 9 日
Jessica Grisel
Jessica Grisel (3 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2025 年 3 月 9 日
Nora
Nora (4 晚行程)
Hotels.com 真實旅客評價
6/10 不錯
2025 年 3 月 6 日
Good but it could be better
Food at the buffet is good, the Italian restaurant was just disappointment. Waiting an hour and half to get a seat. The beach is okay only thing is not too many beach chairs and I have to rent a cabana. Great service at the beach tho. Also the crowd is crazy, breakfast was a long line.
真實旅客
2 晚行程
Hotels.com 真實旅客評價
10/10 完美
2025 年 2 月 24 日
Wonderful place for a family
UMID
UMID (5 晚家庭旅程)
Hotels.com 真實旅客評價
10/10 完美
2025 年 2 月 23 日
Haydee
Haydee (2 晚家庭旅程)
Hotels.com 真實旅客評價
4/10 一般
2025 年 2 月 21 日
False advertisement
Staff was ok, not very friendly, food was less than ok, the Italian restaurant is terrible, all equipment on the gym was broken, I don’t recommend this hotel
earley
earley (4 晚家庭旅程)
Hotels.com 真實旅客評價
6/10 不錯
2025 年 1 月 31 日
Average
It is not really a 5 star hotel. It is Ok but worn out and some areas need renovation.
It is expensive because it is close to states. For this sort of money you can get 2-3 better quality in Asia.
The worst part was the „infinity club”.
Huge men looking really doggy trying to convince you to get the membership. Don’t fall for it.
That’s the main reason for „average” and a reason why we will not be back at this resort.
Food was great!
Jakub
Jakub (10 晚家庭旅程)
Hotels.com 真實旅客評價
8/10 很好
2025 年 1 月 13 日
Martin
Martin (7 晚行程)
Expedia 真實旅客評價
8/10 很好
2025 年 1 月 11 日
Si estaría bien que le invirtieran un poco en la calidad de las bebidas
Victor Manuel
Victor Manuel (6 晚家庭旅程)
Expedia 真實旅客評價
2/10 欠佳
2025 年 1 月 9 日
This property is in need of a major repair. Adult pool is drained and not useable. Hallways are filthy, and room service items are left in hall for 24 hours. Pool area does not have adequate lounge chairs (and our travel dates were not peak travel). Linens are not changed daily. Elevator ceiling lights are leaking water. Very disappointed.