Not a good stay in first room as smelly, something like cigarettes. Reception staff knocked on door 5 minutes after going innthe room asking if okay, they agreed the room did have a smell and was moved.
The next room had a generator room on the other side of the wall that kept going off and was noisy, reported to reception and moved yet again to a ground floor room.
Unfortunately about 15 minutes later a generator right outside the room kicked in and thought this would be noisy throughout the night and would wake me up, i then went back to reception again and told them of the problem and wanted a room without these issues.
I was then told the only room available was the first room that had the smell and they can look at giving me another room the following day, the only good news was that i diid get a better room the next day which was okay.
Not a great experience in having to change rooms so many times in one evening, complaint raised and not resolved as the hotel seems to think it was accepted to change rooms so many times.
I won't be staying here again.
David
David (2 晚商務旅程)
Hotels.com 真實旅客評價
10/10 完美
2025 年 2 月 18 日
Alexis
Alexis (1 晚行程)
Hotels.com 真實旅客評價
6/10 不錯
2025 年 2 月 3 日
Lewis
Lewis (1 晚商務旅程)
Hotels.com 真實旅客評價
10/10 完美
2024 年 12 月 8 日
Staff and management went the extra mile to assist us and make us feel welcome! Special mention of thanks to Rupa our hostess that gave us excellent service, nothing was too much trouble for her.. definitely an asset to the team
Mercure will definitely be seeing us in the near future.
Highly recommend this Hotel to everyone
Leonard
Leonard (1 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2024 年 12 月 7 日
Connor
Connor (1 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2024 年 12 月 1 日
Amazing
I would definately stay there again amazing service with a smile
Marie
Marie (1 晚行程)
Hotels.com 真實旅客評價
8/10 很好
2024 年 12 月 1 日
Simon
Simon (1 晚友伴旅程)
Hotels.com 真實旅客評價
8/10 很好
2024 年 11 月 26 日
Good solid stay at a very clean hotel with good unobtrusive staff service. Not sparkling, but good all round.
ian
ian (1 晚商務旅程)
Expedia 真實旅客評價
10/10 完美
2024 年 11 月 17 日
Treated very well
Susan
Susan (2 晚浪漫旅程)
Expedia 真實旅客評價
8/10 很好
2024 年 11 月 6 日
Gillian
Gillian (2 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2024 年 10 月 28 日
Lucy
Lucy (2 晚行程)
Expedia 真實旅客評價
10/10 完美
2024 年 10 月 28 日
John
John (1 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2024 年 10 月 27 日
The staff were amazing and our stay was comfortable and the room was presented very well. Breakfast is very good
Carl
Carl (1 晚行程)
Hotels.com 真實旅客評價
8/10 很好
2024 年 9 月 27 日
Simon
Simon (1 晚友伴旅程)
Hotels.com 真實旅客評價
8/10 很好
2024 年 9 月 26 日
Joe
Joe (2 晚商務旅程)
Hotels.com 真實旅客評價
6/10 不錯
2024 年 9 月 18 日
The staff were pleasant, the room was nice and spacious, breakfast was ok, if you wanted poached eggs which i normally like be prepared to pay £3 for the privilege
Andy
Andy (2 晚商務旅程)
Hotels.com 真實旅客評價
8/10 很好
2024 年 9 月 16 日
Barry
Barry (2 晚行程)
Hotels.com 真實旅客評價
8/10 很好
2024 年 9 月 15 日
as described.
Barry
Barry (2 晚友伴旅程)
Hotels.com 真實旅客評價
8/10 很好
2024 年 8 月 29 日
Richard
Richard (1 晚行程)
Hotels.com 真實旅客評價
8/10 很好
2024 年 8 月 19 日
Shanita
Shanita (4 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2024 年 8 月 18 日
We stayed here for a family event it was just perfect for location large car park clean and comfortable with air conditioning I thought the cost for breakfast was a little high though but other than that a great stay
melvyn
melvyn (2 晚行程)
Hotels.com 真實旅客評價
6/10 不錯
2024 年 8 月 5 日
Pros: Laura on reception was helpful and friendly. Excellent parking and EV charging. The front garden is very pretty. A bus stops just up the road that goes into Newbury if you want to leave the car behind.
Cons: Freeview TV not working - either no signal or screen pixelated. No BBC channels even it it had worked. Expected to eat dinner off a coffee table in the bar after booking a table in the restaurant for dinner. The restaurant was set up for a wedding the next day so was not being used. We cancelled the booking and had a really nice meal at the Berkshire Arms just down the road. The flush on the toilet worked but was very stiff. It was not clear which way to turn on the tap on the wash basin and so I kept dowsing myself and the entire room with water! The room was very hot. The air con seemed to work on one setting only, so was too strong. Turning it down had no effect so we turned it off.
We have stayed here before but now there seems to be fewer staff (poor waitress in duty at breakfast on Sunday was rushed off her feet and there were dirty dishes left on tables, empty fruit option bowls, long waits for hot food to be refilled etc) and, generally, an air of the place just getting by. We came to attend the Battle Proms at Highclere Castle as this hotel is not far away and so we were out most of the stay but we will look for another hotel next year.