My wife and daughter were booked for a two night stay. Due to an emergency, they had to leave after one night. At the time of check out, they were advised by front desk staff that they would be getting a refund for one night. That refund never came. I followed up by calling and leaving a message for the hotel manager, but I never heard back. I contacted Expedia and they could not get the hotel's permission to give the refund.
真實旅客
2 晚行程
Hotels.com 真實旅客評價
8/10 很好
2024年10月28日
Rooms were outdated. It was clean though. Only issue was our room was right on the railroad tracks. Lovely area.
Stacey
Stacey (1 晚行程)
Hotels.com 真實旅客評價
4/10 一般
2024年10月27日
Daryl
Daryl (2 晚行程)
Expedia 真實旅客評價
10/10 完美
2024年10月19日
Tears on wallpaper.switches for electric blinds and blinds were gone
MaryBeth
MaryBeth (1 晚家庭旅程)
Expedia 真實旅客評價
2/10 欠佳
2024年10月13日
This hotel has gone downhill in the 2 years since we last visited. Location is good for proximity to Finger Lakes and to food/services. But hotel condition has dropped significantly in quality.
David
David (3 晚家庭旅程)
Expedia 真實旅客評價
10/10 完美
2024年10月10日
Smackdab by downtown. All standard fare here but was very efficient and clean/safe/modern.
Chris
Chris (1 晚行程)
Expedia 真實旅客評價
8/10 很好
2024年10月10日
Julie
Julie (1 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2024年10月8日
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Joseph
Joseph (1 晚行程)
Expedia 真實旅客評價
10/10 完美
2024年9月20日
Clean, comfortable room and bed. Pleasant staff. Good breakfast. A good value.
Gerald
Gerald (1 晚家庭旅程)
Expedia 真實旅客評價
10/10 完美
2024年9月19日
Kimberly
Kimberly (1 晚行程)
Expedia 真實旅客評價
10/10 完美
2024年9月16日
Everything was good.
Meredith
Meredith (1 晚家庭旅程)
Expedia 真實旅客評價
10/10 完美
2024年9月14日
Great place for downtown Geneva. Dog friendly and very clean for suite we had. Park right across from hotel so good for walking everyday.
Amy
Amy (2 晚浪漫旅程)
Expedia 真實旅客評價
10/10 完美
2024年9月12日
Lucrecia
Lucrecia (1 晚行程)
Expedia 真實旅客評價
4/10 一般
2024年9月11日
This hotel is old and needs to be remodeled. The furniture in my room was worn. The shower doors were broken. The bed was OK but creaked. The staff was nice and the location is terrific, but the facilities need to be improved
mark
mark (2 晚行程)
Expedia 真實旅客評價
6/10 不錯
2024年9月3日
The staff and location was great. But the room was definitely beat up and in poor condition. Just needs some serious attention and TLC.