Front desk staff were very helpful. There’s no elevator, but they jumped in and carried our suitcases up the stairs for me. The rooms were clean and comfortable. A couple breakfast items were a little stale, but they had plenty of good options.
Sarah
1 晚家庭旅程
10/10
Jessica
1 晚行程
6/10
First the manager is very rude and nosy about stuff that don’t have anything to do with him. Example he asked why my brother-in-law was paying for my $50 incidental fee. Then my grandson was laying on the couch in the lobby waiting for back our stuff and I think she was pregnant but not really sure she took her little cleaning Card and was like fan over his face going. You need to wake up and then I seen her doing it as like he was me and she’s like oh OK and the hotel was not handicap accessible. I never seen an elevator and then our bathtub was painted and all the paint was peeling off and it wasn’t clean at all, but on the positive side, my grandson loved the swimming pool.
April
1 晚家庭旅程
4/10
place needs up grades, bathroom dirty shower curtain would not stay in place water all over floor, small tv
steven
1 晚行程
10/10
Connie
2 晚家庭旅程
10/10
Connie
2 晚家庭旅程
8/10
Overall is good, just the air quality was not good.
Jim
1 晚行程
10/10
Amanda
1 晚行程
6/10
Ashley
2 晚家庭旅程
6/10
Location was ideal, pool was indoors and well maintained….room a/c struggled a little. My biggest inconvenience was the check in staff. I used a third party app for the reservation and that was fine but at arrival a $50 deposit was needed and the staff didn’t know how to process the card! I call my creditor thinking it was a fraud alert but it was simply the staff inputting the WRONG address! Check-in took me 35 minutes vs 5 minutes! Additionally, I was charged a deposit two times and the refund struggle is ongoing!
Sterling
2 晚商務旅程
10/10
Great 🙌🙌🙌🙌
Antonio
4 晚家庭旅程
10/10
After a disappointing check in at Best Western Plus down the street I had to quickly find another stay. I will stay here again.
Cindy
1 晚行程
10/10
The manager gave me a ride to budget. Great guy
Frank
1 晚商務旅程
2/10
Teri
1 晚家庭旅程
8/10
Peter
1 晚行程
8/10
Winfred
1 晚行程
8/10
Margaret
1 晚行程
4/10
Was very unhappy with conditions of rooms. Chose this hotel for family trip to South Bend because of indoor pool. Pool was not functional. Entire hotel was in very poor condition. Had I not already paid $575 for 2 rooms I would have went somewhere else. Roms were on opposite floors and opposite ends of building. Not great with a toddler and no elevator. Rooms were not very clean. Old dirty furniture for what is advertised as a king suites. Toilet in the one room was loose and did not flush properly. Will not be back.
Elizabeth
2 晚家庭旅程
2/10
The facility had a horrible smell in the front lobby. There were lamps in the room that did not work at all. The pool was out of order looked like no one had maintenance it in a very long time. Breakfast bar was low stock and there was no refills like first come first serve I guess. There were individuals hanging out in front of the hotel drinking and smoking black and milds. Very uncomfortable stay. If I could get my money back and slept in my car I would have .
Alyssa
1 晚家庭旅程
8/10
Willie
2 晚行程
6/10
Pool not working. Not even attempted to have it operational
Steve
1 晚行程
8/10
3 day 2 night stay in South Bend for conference at ND.
Hotel is fine if all you need is an affordable room. Area around hotel has restaurants and other amenities.
Phil
2 晚商務旅程
8/10
I know it’s only a two story building, but no elevator!!! The breakfast was pretty lousy. No proteins( eggs sausage or bacon)