8/10 很好
2024年11月21日
My wife got stuck in the bathroom due to a faulty door.
It took over an hour of me harassing the hotel staff to get maintenance that was dealing with a broken elevator.
I pointed out no one was actually in the elevator, and in the event of a fire, my wife would be trapped.
The manager was dismissive and didn’t care.
The man at the desk was sympathetic but obviously not able to override his boss.
Eventually a man came and broke the door and the frame to get her out.
Whilst we was given a new room, no compensation or upgrade was offered despite the hotel being less than capacity.
Everything else was fine. Good food, drink, clean and staff good at other times. Comfortable facilities and decent pool.
Simon
Simon (2 晚家庭旅程)
Expedia 真實旅客評價
