The hotel was more like a mela ground. They were heavy overbooked . It took around 1 hour for the luggage to get collected from the room to the lobby , never experienced anything like that .
Also very bad or I should say no house keeping at all .
I think the staff were trying to do the best but the main problem lies in the mgt of this hotel , totally in experienced top managers of the hotel , not at all bothered about guest hospitality .all they were interested was in revenue . And yes a cockroach , I’m putting a pic
Harmeet singh
Harmeet singh (1 晚家庭旅程)
Hotels.com 真實旅客評價
10/10 完美
2024年9月30日
I stayed here over a week. The place is clean. Chef Sanjay and all other staff was great. I recommend this to anyone travelling to this area. :)
Daljit
Daljit (2 晚商務旅程)
Expedia 真實旅客評價
10/10 完美
2024年9月19日
Very nice location for visit nearby Dehradun.
Younsung
Younsung (3 晚浪漫旅程)
Orbitz 真實旅客評價
10/10 完美
2024年9月1日
Ramyapushkala
Ramyapushkala (2 晚家庭旅程)
Hotels.com 真實旅客評價
10/10 完美
2024年8月26日
Amazing property! It’s peaceful and a true retreat. I visited with my mom for a weekend and was an out of the world experience. The staff is friendly and always greeting with a smile.
Special thanks to the Breakfast chef Sunil Kumar. He made us feel at home and gladly made a special juice or a dish my mom liked.
If I go back to Dehradun would love to visit again..
Yogesh
Yogesh (2 晚家庭旅程)
Hotels.com 真實旅客評價
10/10 完美
2024年8月22日
Pranav
Pranav (1 晚家庭旅程)
Hotels.com 真實旅客評價
10/10 完美
2024年8月17日
Excellent property !
Great staff. Clean hotel. Good Spa.
真實旅客
1 晚商務旅程
Hotels.com 真實旅客評價
6/10 不錯
2024年6月29日
Nice but not tranquil.
It is located in a very bustling area of DehraDhun, set back from the main road. Unfortunately due to the huge amount of development in the area, it’s not as tranquil as one would expect. On top of that, inside is loud as well with music blaring in lobby and restaurants.
The staff are exceptionally polite and helpful and the food was delicious. Rooms are spacious and clean.
If you are not expecting a super peaceful place, then I think you will enjoy this hotel.
Sharon
Sharon (1 晚商務旅程)
Hotels.com 真實旅客評價
10/10 完美
2024年6月17日
Monica
Monica (3 晚家庭旅程)
Hotels.com 真實旅客評價
10/10 完美
2024年6月9日
Ashish
Ashish (2 晚行程)
Hotels.com 真實旅客評價
8/10 很好
2024年6月9日
It was a good stay
niti
niti (2 晚家庭旅程)
Expedia 真實旅客評價
6/10 不錯
2024年5月13日
TOILET WAS STINKING WITH SEWER GAS SMELL
SACHIN
SACHIN (1 晚家庭旅程)
Expedia 真實旅客評價
10/10 完美
2024年4月10日
Excellant property
Excellent property to stay in, very polite and courteous staff. Amazing food and ambience.
lokesh
lokesh (2 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2024年3月5日
Sneha
Sneha (3 晚行程)
Expedia 真實旅客評價
10/10 完美
2024年1月30日
真實旅客
3 晚友伴旅程
Hotels.com 真實旅客評價
10/10 完美
2023年9月3日
Simply awesome. Every member be it in kitchen, serving or at desk are terrific and follow the theme of providing great hospitality
Vipul
Vipul (3 晚行程)
Expedia 真實旅客評價
10/10 完美
2023年8月4日
Not been at the Hyatt before but we were treated exceptionally at this hotel.
The level of hospitality was beyond expectations and the staff made sure we were treated with great affection. The decor is superb and the rooms were large spacious and airy. Food was excellent and the breakfast buffet was full
Of great choices of Indian and international cuisine. 10 on 10 for hospitality. If ever visiting Dehradun, stay here.
Special thanks to Satyam, Shivangi, Ishvi, Aarshi, Saurav and Pawan.
SRIKANTH
SRIKANTH (1 晚家庭旅程)
Expedia 真實旅客評價
10/10 完美
2023年7月30日
Wonderful for a weekend break
The rooms are spacious and the hotel staff is very service friendly, the Range restaurant has a great selection of food and there is live music in the morning and evenings. The views from the pool are lovely and the rooftop bar is great as well.
Shivom
Shivom (2 晚家庭旅程)
Hotels.com 真實旅客評價
4/10 一般
2023年6月28日
Poor service, Poor management
Overall a very poor experience at the hotel.
Guests from nearby rooms making noise past 10 p.m. followed by maintenance work being carried out well past 12 midnight. This occurred on 2 nights of our short 3 night stay. The hotel staff including the General Manager and his Deputy are not aware of what works were happening in the hotel. (attached picture shows work being carried out in nearby rooms)
It took 20 mins to get a beverage after an order was placed at the sky bar (in addition, the bar does not have drinks that are listed on their menu).
When a la carte food was requested to be delivered to the room, we had to chase up why it was not done - an hour after the request.
The ceiling at the Regency club collapsed while having lunch due to water ingress and water was continuously dripping from the roof. It was lucky that we were sitting a table away or serious injury could have occurred.
A lot of lip service is promised by the management but in reality there is no idea of hospitality whatsoever.
It is not a 5 star hotel by any stretch - a 2 star with amenities at best.
Understaffed with the number of guests they have and their pool is best to fit 20 people in a hotel that has over 100 rooms.
Having spent 2000 USD, this is by far the worst hotel experience we have had as a family. The Hyatt brand used to represent some level of service and hospitality but this hotel goes a long way to taint it and is a real shame. Would strongly advise against staying here at all.