The stay in the hotel was great but again I had issues with Hotels.com as they canceled my reservation because I arrived late. Luckily, the front desk was able to resolve.
Lisa
Lisa (3 晚友伴旅程)
Hotels.com 真實旅客評價
6/10 不錯
2024年11月19日
Joshua
Joshua (1 晚商務旅程)
Hotels.com 真實旅客評價
4/10 一般
2024年11月18日
The bathroom ceiling starting leaking water when the upstairs room was showering and flooded the entire bathroom floor.
Jose
Jose (1 晚行程)
Hotels.com 真實旅客評價
8/10 很好
2024年11月16日
Nathalie
Nathalie (1 晚行程)
Hotels.com 真實旅客評價
8/10 很好
2024年11月1日
Christopher
Christopher (1 晚商務旅程)
Hotels.com 真實旅客評價
10/10 完美
2024年10月30日
paula
paula (1 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2024年10月29日
Will be back!
Great location, parking and staff was very friendly and helpful. The rooms were clean and the bed was comfy.
paula
paula (1 晚行程)
Hotels.com 真實旅客評價
8/10 很好
2024年10月26日
Overall Nice Stay
The service, location, and overall appeal of the hotel was great. The only downsides were:
1. The bed was like sleeping on a box spring
2. Our room connected to the breakfast area so we could hear everyone. Including the staff restocking with heels on.
3. When people were in the hallway we felt like they were in our room talking. Luckily it didn’t happen too often.
4. We were hearing load thumps that would rattle the room.
Stephanie
Stephanie (1 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2024年10月25日
Great hotel for the price especially for the area. I was visiting family at the Santa Clara Medical Center so it was very convenient.
The complimentary breakfast was far better than I expected and the gentlemen who checked me in was lovely. Both patient and helpful to all my issues. The only drawback is the water takes a while to heat up if you shower early in the morning.
Beverley
Beverley (3 晚家庭旅程)
Hotels.com 真實旅客評價
10/10 完美
2024年10月13日
Wonderful
Antonio
Antonio (1 晚商務旅程)
Hotels.com 真實旅客評價
2/10 欠佳
2024年10月12日
No.
The pics online were nice so we thought we would give Best Western a try. Big mistake.
Our room was rundown and dirty. The beds were comfy. We wore shoes in the shower because it was so dirty. They did not clean our room until I requested it as our garbage was overflowing. I was told to get my own towels from a cabinet in the kitchen. There was rarely anyone at the front desk. The majority of our interaction was with a computer. We never saw any security on the property. Two strange men walked into our room at 11pm using the key code on the door. They never told us who they were or what they wanted. They did not have anything that identified them as employees. That was unnerving. The underground parking was nice as were the couple employees we did interact with. Not good.
真實旅客
5 晚家庭旅程
Hotels.com 真實旅客評價
8/10 很好
2024年10月4日
Derek
Derek (1 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2024年10月1日
Motoya
Motoya (6 晚商務旅程)
Hotels.com 真實旅客評價
8/10 很好
2024年9月29日
Staff entered room before 11am despite approved late check out and despite us yelling out “no!” “No!” And “No service please!!” We had to call in for reinforcement .
Otherwise check in was easy - associate was friendly and great, as was the person who took the reinforcement call upon unexpected entry by (housekeeping) staff.
Room was clean and well-appointed.