4/10 一般
2025 年 10 月 19 日
We arrived at 2:30 pm to see if we could be checked in early. The gentleman at the desk was nice but noticeably worried/frazzled. He told us that there werent any rooms available yet, he was talking to maintenance and housekeeping. He tried to work through the issue for roughly 40 min. More families came in and he finally was told by maintenance that he could use the rooms.We were sent to 102, the room was empty of people, but had not yet been cleaned and was still needing maintenance to finish doing their bath tub project. We went back to the lobby and ended up waiting until 5:17ish to be checked into that same room. The room was ok, but we could tell that the quality standard for maintenance given to the bath tub project was low. The front desk staff was very nice, but the quality we have come to know amd love from Hilton properies was not there. Having to wait for 2.5 hours after check in after a long day was too much.
Amanda
Amanda (1 晚家庭旅程)
Hotels.com 真實旅客評價
