Main hotel entrance and valet access was on a road that was COMPLETELY gutted and under major construction, horrible traffic and not safe, despite the fact that they could have easily moved to the cross street away from all that, we had to valet for 50$ a night, watched them drive across the same open street to park us in a 17.00 a day parking structure. No help with kiosk check in. One working elevator for 9 floors and no guidance to the very confusing stairwell location. Room was covered in dust, tv never worked, the noise was so bad we could hear every time another guest flushed their toilet, no hot water or refrigerator or locking safe. Never once saw maintenance for the elevator during peak holiday season. Definitely got our brand new car back with dings and scratches. 0/10 absolutely not worth trying and far from worth their ‘luxury’ price point. The only positive thing about this place was the complimentary water stations on every floor and the Christmas decorations were nice. We maybe saw two employees from Friday to Sunday… never got any answers when calling the desk.