Everything from check in to check out was wonderful. The staff is incredibly kind and accommodating, no complaints
Kirsten
Kirsten (5 晚友伴旅程)
Hotels.com 真實旅客評價
10/10 完美
2025 年 3 月 17 日
SHELLY
SHELLY (5 晚行程)
Hotels.com 真實旅客評價
6/10 不錯
2025 年 3 月 10 日
Thomas
Thomas (1 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2025 年 3 月 6 日
F Fraser
F Fraser (14 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2025 年 3 月 6 日
Would visit again
Great stay. Food was good, not great, but certainly better than the majority of all inclusive resorts we have stayed in. The excellence collection is always solid and we have yet to have a bad stay in any of the ones we have visited.
Michael
Michael (4 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2025 年 2 月 26 日
Great clean property. Great food. Needs music
The rooms were clean. The food was the best food we had at any all inclusive ever. Especially the evening offerings. The only improvement we would like to see is maybe a little more music on the property. A little more energy on the beach etc. Easy fix. Just install a few extra speakers and you are good to go :).
Yury
Yury (5 晚行程)
Hotels.com 真實旅客評價
2/10 欠佳
2025 年 2 月 12 日
Virginia
Virginia (15 晚友伴旅程)
Hotels.com 真實旅客評價
10/10 完美
2025 年 1 月 22 日
A group of friends gathered to celebrate a few birthdays….The resort was spectacular!
Joseph
Joseph (6 晚友伴旅程)
Hotels.com 真實旅客評價
10/10 完美
2025 年 1 月 16 日
Crystal
Crystal (6 晚行程)
Expedia 真實旅客評價
8/10 很好
2025 年 1 月 14 日
Rolando
Rolando (6 晚行程)
Expedia 真實旅客評價
10/10 完美
2025 年 1 月 14 日
Andrew
Andrew (4 晚行程)
Expedia 真實旅客評價
10/10 完美
2025 年 1 月 14 日
The excellence Riviera Cancun is an extraordinary resort. We have stayed at this property 7 times & absolutely love it. Delicious food, friendly staff, beautiful property & exciting evening entertainment.
Richard
Richard (4 晚浪漫旅程)
Expedia 真實旅客評價
10/10 完美
2025 年 1 月 13 日
This property met our expectations and more. The food was outstanding, the drinks were amazing, staff were always smiling and helpful.
It rained the one day we were there, but we were able to get a bit of time on the beach and in the pool.
The rooms were clean, stocked with amenities (drinks and snacks).
Definitely would go back again.
Adam
Adam (1 晚浪漫旅程)
Expedia 真實旅客評價
10/10 完美
2025 年 1 月 13 日
This place was amazing! The most relaxing and carefree vacation I’ve ever been on. The staff is what makes this place so special. Everyone is friendly and helpful.
Jordyn
Jordyn (6 晚浪漫旅程)
Expedia 真實旅客評價
2/10 欠佳
2025 年 1 月 12 日
I think the 5 star reviews are fake. There is nothing 5 star or “Excellent” about this place. I’ve stayed in 3 star hotels that were far cleaner and friendlier.
The rooms are nasty, and crumbling apart with bad patch work everywhere. We had a serious bug problem in our room.
Some of the staff are friendly but most aren’t. The food is mediocre and the portions are very small. Oregano Restaurant was probably the worst Italian food I’ve ever had (but did have a great waiter). The lobster restaurant probably had some of the worst attitudes I’ve seen. Miguel, in particular, was nasty and visibly irritated by having to serve.
The beach is full of seaweed and the water isn’t clear. No one goes in it. That’s a shame since Cancun is 15 min away and has
This is the first vacation that I’ve regretted. Would never return here.
David
David (10 晚行程)
Expedia 真實旅客評價
10/10 完美
2025 年 1 月 12 日
Kala
Kala (7 晚行程)
Expedia 真實旅客評價
4/10 一般
2025 年 1 月 11 日
The pools were too cold to swim.
Hot tubs were maybe luke warm.
The room ceiling fan was loud
AC shuts off when you don’t move so you wake up soaked
The main phone does not work
Tv did not work 1 day.
The room we booked 6 months prior was not available when we arrived (suite)
The food was average at best, one goes through up the Indian food.
Staff failed to restock the snacks, called when we got back and were told we had to wait until morning.
At 7 am staff was grinding metal outside our room.
We traveled with a group of 12 couples. This is the first and last time. Beware.
Jeremy
Jeremy (5 晚友伴旅程)
Expedia 真實旅客評價
8/10 很好
2025 年 1 月 11 日
Has no buffet
ANTONIO P
ANTONIO P (7 晚家庭旅程)
Orbitz 真實旅客評價
10/10 完美
2025 年 1 月 11 日
Deanna Lynne
Deanna Lynne (4 晚行程)
Expedia 真實旅客評價
8/10 很好
2025 年 1 月 11 日
It was as VIP as expected. I had to ask them to clean my room. And the night before they didn’t do a turn down service.
Jane
Jane (6 晚行程)
Expedia 真實旅客評價
10/10 完美
2025 年 1 月 10 日
Staff were very friendly and the property was very clean and beautiful. The only drawback is there were limited chairs around the main pool area.
Danielle
Danielle (4 晚友伴旅程)
Expedia 真實旅客評價
8/10 很好
2025 年 1 月 9 日
The staff is incredible. They go above and beyond to make you happy. The food options at each restaurant is amazing, and each meal is absolutely delicious- just as if you are home.
The resort and the rooms physically seem a bit tired. I’m not sure exactly how old it is but I know it is one of the older resorts of the Excellence chain. I do hope they make some renovation improvements.
Kim
Kim (7 晚家庭旅程)
Expedia 真實旅客評價
10/10 完美
2025 年 1 月 8 日
If you are a foodie, this is heaven. They have many distinct and wonderful restaurants that have amazing food and excellent service. All of the people I encountered that were working there were cheerful polite and very helpful. this is a place I want to go back to this coming year.