Hi I have had the worst time with check in. I arrived at the hotel and they said they were sold out after confirming my booking a week ago and said they will rebook a hotel for me. I was made to wait for an hour while they were attending to other guests that came after me. Then they rebooked a hotel which was in a different location which I had no clue about and had done no research about. The hotel had lesser stars than the one I booked in some platforms and It was priced lesser than the hotel that I booked. They room itself is super small and was definitely not some thing I was looking to spend the night. I defenitely would like a refund for the night since I was not given the room I booked at the hotel, was put in a different one, was delayed quite a bit of time post my all day travel and was not treated the right way. This is unacceptable behavior and I would like for hotels.com to help coordinate the returns. I reached the room and was able to check in almost at 12:00 AM which is ridiculous.
Naveen
1 晚家庭旅程
10/10
Michael
2 晚行程
10/10
Lovely stay at Moxy. Stylish surroundings and friendly staff who spoke English. Slightly disappointing that the sofa bed wasn’t made up for our arrival, however reception rectified this quickly and the member of housekeeping staff was very nice. Would definitely stay at the Moxy again.
Anita
3 晚家庭旅程
10/10
Daniel
5 晚行程
10/10
SATOSHI
1 晚行程
10/10
peter
2 晚行程
10/10
Ka-Wai Agnes
2 晚友伴旅程
10/10
The check-in staff were excellent. Really friendly, they gave a great welcome. Thank you!
Andrew
1 晚商務旅程
10/10
Love this hotel - location is perfect near the shops and restaurants - love that they are dog friendly
Debra
1 晚商務旅程
8/10
真實旅客
2 晚行程
10/10
I love staying at the Moxy. The staff is amazing. It’s close to my favorite markets, shops and parks.
Lynn
6 晚商務旅程
10/10
Luis
3 晚行程
8/10
The staff were great n the hotel was conveniently located to the metro. The room was comfortable n just what I needed, the only reason for 4 instead of 5 stars is the inter-room doors were not locked (I asked for it to be but it never was) n the walls were paper thin, I could hear everything from next door.
Rebecca
3 晚行程
10/10
Chung
2 晚行程
10/10
I have stayed at the Moxy several times, and I love the convenience the staff the accessibility to rides and the shopping.
Lynn
2 晚友伴旅程
8/10
The staff service attitude is excellent
Yuen Wing Stephen
3 晚家庭旅程
8/10
It was very clean and staff was kind.
HATSUKI
3 晚商務旅程
8/10
John Gordon
10 晚行程
10/10
Great location and comfy hotel room - exactly what was needed!
Lily
2 晚浪漫旅程
10/10
Great location in Paris very near the Metro and easy to walk around. Friendly service. Nice bar with plenty of late night food options. Cute breakfast buffet.
Madison
2 晚友伴旅程
10/10
Alexia
8 晚行程
8/10
Hotel was centrally located , staff pleasant and rooms were effective. My room was not cleaned during my stay nor were the towels replaced until asked - but that request was fulfilled within minutes. The TV did not work but you’re in Paris so that doesn’t matter - just happened to try to watch due to jet lag. Hotel staff were lovely throughout stay
真實旅客
3 晚行程
10/10
Love the vibe of this cool hotel- makes you want to hang out and feel at home. I love the location so close to the Marais and great dining and shopping options.