Arriving after midnight with family thus airport pickup (w/ surcharge) was arranged in advance via the hotel.
Very smooth pick up and check in service. The staff is very kind and attentive. The 2-bedroom booking is very spacious, making my kid and my mom very happy. The breakfast was good, including the signature Pho.
The hotel is close to the lake and there are some good restaurants/cafes nearby. Bit far from city center but the hotel provides free shuttle service going downtown. Highly recommended for families who want a lay back vacation experience.
Very family friendly, lovely peaceful location away from the hustle & bustle of the city. Great large play room & playground for toddlers. Excellent breakfast spread and lovely waiting staff & chefs. Good blackout curtains in the bedrooms. Useful free shuttle bus into town. They alllowed us early check-in which was great. Negative points: Our prebooked airport transfer was 15mins late to collect us at the airport, and the guy we told at reception once back at the hotel didn't care at all. Sketchy wifi in our room. Hotel booked us into a very average day trip to Hoa Lu/ Tam Coc, saying we'd be back at the hotel at 5.30, but in fact it was after 7.30, the guide wasn't sure why they would have told us that. It was a very very average trip & overpriced, terrible restaurant. We thought we were paying a premium with the hotel to guarantee a decent trip. Other than that, excellent hotel, highly recommended
Calvin
Expedia 真實旅客評價
8/10 很好
2016 年 11 月 14 日
有點遠,巴士疏
Yuk yee
Hotels.com 真實旅客評價
8/10 很好
2016 年 11 月 14 日
整體亁淨舒適,但巴士班數少,地點有點遠
Yuk yee
Hotels.com 真實旅客評價
10/10 完美
2015 年 8 月 10 日
Staff at reception / front desk is extremely helpful and proactive in offering the service. Despite of the change of front desk staff due shift, all of them knew my special request so well. This demonstrated the good communication among the staff.
真實旅客
Hotels.com 真實旅客評價
10/10 完美
2025 年 10 月 21 日
Cédric
Cédric (1 晚商務旅程)
Hotels.com 真實旅客評價
10/10 完美
2025 年 10 月 12 日
Very comfortable apartment hotel. Excellent facilities and great staff. Activities for all ages. Clean and spacious apartments and we like the Westlake area for the view and relaxed atmosphere. Gym equipment a bit dated and so was dishwasher/washer in apartment - functional though. We will definitely come back, especially if we're staying for a longer period.
Simon Aaskov
Simon Aaskov (3 晚家庭旅程)
Hotels.com 真實旅客評價
10/10 完美
2025 年 9 月 24 日
Tuyet
Tuyet (1 晚家庭旅程)
Hotels.com 真實旅客評價
10/10 完美
2025 年 9 月 12 日
Heesam
Heesam (2 晚商務旅程)
Hotels.com 真實旅客評價
8/10 很好
2025 年 8 月 13 日
가족여행 마무리 잘하고 갑니다 아이와 어머니모시고 갔어요 모두 만족하셨답니다
Hyewon
Hyewon (3 晚家庭旅程)
Hotels.com 真實旅客評價
8/10 很好
2025 年 8 月 10 日
Bien 14/20
Le complexe date a priori des année 90, pourtant il fait déjà très daté, et parait plutot des années 70.
Se repérer dans les batiments est compliqué.
Pisicine OK
Accuiel sympe
Petit dej OK