Arriving after midnight with family thus airport pickup (w/ surcharge) was arranged in advance via the hotel.
Very smooth pick up and check in service. The staff is very kind and attentive. The 2-bedroom booking is very spacious, making my kid and my mom very happy. The breakfast was good, including the signature Pho.
The hotel is close to the lake and there are some good restaurants/cafes nearby. Bit far from city center but the hotel provides free shuttle service going downtown. Highly recommended for families who want a lay back vacation experience.
Very family friendly, lovely peaceful location away from the hustle & bustle of the city. Great large play room & playground for toddlers. Excellent breakfast spread and lovely waiting staff & chefs. Good blackout curtains in the bedrooms. Useful free shuttle bus into town. They alllowed us early check-in which was great. Negative points: Our prebooked airport transfer was 15mins late to collect us at the airport, and the guy we told at reception once back at the hotel didn't care at all. Sketchy wifi in our room. Hotel booked us into a very average day trip to Hoa Lu/ Tam Coc, saying we'd be back at the hotel at 5.30, but in fact it was after 7.30, the guide wasn't sure why they would have told us that. It was a very very average trip & overpriced, terrible restaurant. We thought we were paying a premium with the hotel to guarantee a decent trip. Other than that, excellent hotel, highly recommended
Calvin
Expedia 真實旅客評價
8/10 很好
2016年11月14日
有點遠,巴士疏
Yuk yee
Hotels.com 真實旅客評價
8/10 很好
2016年11月14日
整體亁淨舒適,但巴士班數少,地點有點遠
Yuk yee
Hotels.com 真實旅客評價
10/10 完美
2015年8月10日
Staff at reception / front desk is extremely helpful and proactive in offering the service. Despite of the change of front desk staff due shift, all of them knew my special request so well. This demonstrated the good communication among the staff.
真實旅客
Hotels.com 真實旅客評價
10/10 完美
2025年1月12日
Janne
Janne (4 晚友伴旅程)
Hotels.com 真實旅客評價
6/10 不錯
2025年1月3日
pls keep an electric kettle in the kitchen for tea coffee...the plastic container to heat water was not good and also was too big and heating water in plastic is not healthy
Akhilesh
Akhilesh (3 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2024年12月23日
Sondre
Sondre (3 晚家庭旅程)
Hotels.com 真實旅客評價
10/10 完美
2024年11月12日
Good location and nice apartment
We enjoyed 18 nights at this hotel. We had a two room apartment and there was plenty of room for us. The apartment is a bit outdated but there is cleaning everyday and it is practical. We missed some outdoor furniture to enjoy the view from the small balcony. Great pool and friendly staff. A bit noisy sometimes but we don’t think it is much compared to “the old town”. We would go back.
Kim
Kim (18 晚家庭旅程)
Hotels.com 真實旅客評價
10/10 完美
2024年10月30日
또 가고 싶은 다이아몬드 웨스트레이크 스위트
숙소는 연식이 있습니다. 하지만 그외에는 아주 좋습니다.
1.조식: 아침으로 먹기에 딱 정당합니다. 맛도 있습니다
2.위치: 시내와 좀 거리가 있지만 그랩이 워낙 잘되어있어 다니기 불편하지않습니다. 롯데마트와도 멀지 않습니다.
3.식당: 입구 앞 베트남식당 맛있습니다. 미슐랭스타 받은곳입니다. 그외 조금만 나가면 식당들이 꽤 있습니다.
롯데마트 인근 해산물부폐식당도 가격 저렴하고 가지수도 많고 맛도 있습니다. 시간은 걸리지만 서호호를 바라보면 걸어서 올수도 있습니다.
스위트를 잡았는데 2가족이 써도 될만큼 넓고 좋습니다. 다음에도 재숙박할 의향이 있습니다.