The reason I gave the service a good review is because the front desk was very understanding on our situation/complaints.
We are frequent visitors in Galveston. We have stayed at other hotels , vrbos , ect. In town for a 3 day weekend getaway and decided to give Galveston beach hotel a try.
Even though it was a 7.8 out of 10 but price was decent and location looked good online photo and on the Seawall. Couldn’t have been more regrettable. This location is very unsanitary, starting with dirty smelly elevators , roaches in elevator. Then roaches also in the room along with flying nats. Room had very musky smell, walls, ceiling, outlets in very poor conditions. Owner/Management might not care because people like to stay by the seawall but there are plenty of other better places to stay. This property definitely needs some cleanliness. I do have pictures but will not include. My review should describe the full pic.