El resort es hermoso, solo algunas personas del staff muy amables y otros terribles, el control del AC no funcionaba y tardaron 2 horas en cambiarlo. La comida muy buena...mami usa silla d ruedas y hay rampas en los pasillos pero los accesos a restaurantes o alberca no tienen!
Aida L
Aida L (2 晚家庭旅程)
Hotels.com 真實旅客評價
10/10 完美
2025 年 8 月 30 日
Great resort
Staff was amazing and attentive.
Coffee machines could use updated.
Beds very comfortable.
Loved the shuttles around the resort.
scott
scott (7 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2025 年 8 月 25 日
Hotel and staff were all attentive and great!
真實旅客
2 晚行程
Hotels.com 真實旅客評價
2/10 欠佳
2025 年 7 月 2 日
El hotel más aburrido del mundo
Un simple hotel para no volver jamás. No hay nada abierto más que un restaurante con muy poca variedad. Y otros dos (italiano y asiático) exclusivamente con reservación, tampoco nada especial. Una sola alberca aunque no es necesario más ya que tienes un poco de piscina en tu habitación, sin embargo, en general todo es limitado. Conozco varios hoteles de toda la Riviera, Playa del Carmen y Cancún y a este jamás volvería. Aburrimiento total, muebles de habitación viejos y anticuados. Mi mayor descontento es la manera en la que realizan el check out, yo estaba cambiándome y entraron a la habitación (el bell boy) para sacarnos. Hablé con recepción puesto que ya habían estado tocando horas antes para apresurarme, el hotel estaba súper vacío como para necesitar justamente mi habitación con tanto entusiasmo. Solicité un late check out y la chica de recepción me colgó la llamada diciendo “diríjase con Bell boys”. Honestamente nunca espero nada ni por ser Gold de Expedía, pero mínimo pido respeto y un trato amable, me sentí vulnerable por la manera en la que el bell boy entró a la habitación y tomó mi equipaje, literalmente me corrieron aún estando dentro del horario para hacer check out 11:0 am. El chico mencionó, diga todo esto en recepción para que lo tomen en cuenta pues ellos nos mandan a sacarlos con esa bajeza. Horrible experiencia para un hotel sin nada que aportar. No tiene nada de bueno.
真實旅客
1 晚行程
Hotels.com 真實旅客評價
10/10 完美
2025 年 6 月 30 日
The resort was amazing! There were actually 3 resorts in one area. They took us by golf cart shuttle all over so it was easy for us since my husband has an eye sight issue. Everyone was welcoming and willing to help. The food was ok and could be better compared to other places but overall it was worth the stay
Lorri M
Lorri M (6 晚家庭旅程)
Expedia 真實旅客評價
10/10 完美
2025 年 6 月 30 日
Sherika
Sherika (7 晚行程)
Expedia 真實旅客評價
10/10 完美
2025 年 6 月 30 日
Christian
Christian (4 晚行程)
Expedia 真實旅客評價
8/10 很好
2025 年 6 月 30 日
Buena estancia
Habitaciones en excelente estado pero faltó kit dental en baño.
Instalaciones excelentes.
Área de oportunidad en transporte dentro del hotel y en calidad de alimentos.
Falta organización de actividades recreativas,/lúdicas para días con mal clima en los que no se puede usar la piscina.
真實旅客
2 晚家庭旅程
Hotels.com 真實旅客評價
8/10 很好
2025 年 6 月 27 日
It was ok to relax and get away from the part scene. The swim out balcony was incredible. I LOVED there was no curfew in our balcony pool. Food was edible. They could provide better food options and on site restaurants. Property is huge amongst the seaside palms. I'd recommend to any of the staff better liquor options . Most of it was house liquor. Everything closes early on the seaside suites side, which was a bummer. I didn't like how we had to stand outside our building after midnight (super quiet, you can probably hear a pin drop) to go to the other property for at least some type of entertainment and the seaside suites front lobby and concierge were both closed! It was like we were at the resort by ourselves!!
If you are looking for day parties and lots of entertainment this may not be the property for you!
Lashunda
Lashunda (3 晚浪漫旅程)
Expedia 真實旅客評價
10/10 完美
2025 年 6 月 27 日
The view was perfect. The staff was very friendly and helpful.
Larretha
Larretha (4 晚友伴旅程)
Expedia 真實旅客評價
10/10 完美
2025 年 6 月 25 日
LILIANA
LILIANA (3 晚行程)
Expedia 真實旅客評價
10/10 完美
2025 年 6 月 25 日
Beautiful
Brittany Marie
Brittany Marie (5 晚浪漫旅程)
Expedia 真實旅客評價
10/10 完美
2025 年 6 月 25 日
Great relaxing, clean and beautiful place
Myra
Myra (6 晚浪漫旅程)
Expedia 真實旅客評價
6/10 不錯
2025 年 6 月 24 日
Needs to be modernized. Upgrade!
Damon
Damon (4 晚家庭旅程)
Expedia 真實旅客評價
10/10 完美
2025 年 6 月 22 日
Christian
Christian (6 晚浪漫旅程)
Travelocity 真實旅客評價
8/10 很好
2025 年 6 月 21 日
Marie-Julie
Marie-Julie (7 晚行程)
Expedia 真實旅客評價
10/10 完美
2025 年 6 月 20 日
Megan
Megan (4 晚行程)
Expedia 真實旅客評價
8/10 很好
2025 年 6 月 18 日
Some restaurants were serving old food. Me and my girlfriend got sick.
Otherwise the property was very nice, well kept and staff were very friendly.
Daniel
Daniel (4 晚浪漫旅程)
Expedia 真實旅客評價
10/10 完美
2025 年 6 月 17 日
Staff awesome and great at responding to requests
Larretha
Larretha (1 晚友伴旅程)
Expedia 真實旅客評價
10/10 完美
2025 年 6 月 16 日
This was the perfect solo trip for me
Kevina
Kevina (4 晚行程)
Expedia 真實旅客評價
6/10 不錯
2025 年 6 月 16 日
Jacqueline
Jacqueline (5 晚行程)
Expedia 真實旅客評價
4/10 一般
2025 年 6 月 16 日
I want to start off by saying I have stayed at this property four times and there likely won’t be a fifth! We were traveling as a group of three…in two rooms. We requested a room with two beds and the other room with a king. Upon check in were told there weren’t any rooms with two beds close to the king room and that we would be in separate buildings…not ideal but we figured we could manage. We were given their keys and went to see the rooms. the king room was in building 6 and the “double” room was at the far end of building 7. When my friends went to their room there was only one bed…not the double beds they were told they would have. We went to the main building and inquired about the rooms. We spoke to the manager Idinia who was extremely rude and unaccommodating and basically told us we were lying and didn’t understand that they didn’t have a double room. She went in to tell us there are only 6 double rooms in the whole resort and they were ALL checked in to two days prior to our arrival and were not going to be vacant for a week after we left and there was nothing they could do for us!! Not a discount…not a bottle of wine…NOTHING!! So we chalked it to poor service but we weren’t going to let our trip get ruined! Like I said earlier, this is my fourth time at this resort and if just do happens the room I was in this stay was next to the room I stayed in last month with my daughter…which was a double room. We watched the room and not a soul came or went for
Angela
Angela (4 晚友伴旅程)
Expedia 真實旅客評價
6/10 不錯
2025 年 6 月 16 日
The good: the employees and service were both very good. The spa services were also very good.
The bad:
-you are always being upsold everywhere. Especially when trying to use services that are included in your package.
-The employees seem to be competing against each other for sales. One example - we paid for a Bali bed with our personal concierge. We weren’t given clear instructions on where to go and when we asked employees we were either passed off to another employee or told they couldn’t help us because we booked through the concierge. We ended up having to stand around for about a half hour until someone finally was willing/able to help us. My impression was this wasn’t the employees’ fault but a result of the system they had to operate within
-The restaurant hours and locations are not communicated well at all. The maps and hours listed on the app are confusing.
- everything on the Seaside Suites side closes between 5-6. After that you need to go to the Palms side for anything.
- Even though this is supposedly a gated community with security, there was still someone posted up at the beach trying to sell weed and coke
- The food we had was ok. Not horrible, not great. However, the coffee was atrocious in the restaurants and in the room. You could get Starbucks but it costs extra.
Overall - it was ok. We enjoyed our stay but I don’t see ourselves returning next time we want to visit an all-inclusive resort
Nicholas
Nicholas (4 晚浪漫旅程)
Expedia 真實旅客評價
10/10 完美
2025 年 6 月 15 日
Josue Luis
Josue Luis (2 晚行程)
Expedia 真實旅客評價
8/10 很好
2025 年 6 月 14 日
Great staff. Property is showing wear. Food is ok. Chefs tried to accommodate vegan diet. Fire show vip table was a rip off because it was raining and the hotel refused to refund any money.