Management is poor, There was also fresh menstrual blood on the mattress. And lots of cockroaches. I Have taken pictures and archived them. All in all, dirty and dishonest.
WILSON
WILSON (1 晚友伴旅程)
Expedia 真實旅客評價
10/10 完美
2025 年 9 月 23 日
Muy limpio
Me encanto, el personal muy amable y atento, las instalaciones muy limpias, lo único que le pondría un 5/10 es el wifi que no tenía buena señal
Flora Edith
Flora Edith (4 晚行程)
Hotels.com 真實旅客評價
8/10 很好
2025 年 9 月 20 日
Buena experiencia
Habitación muy buena swimup vista al mar , en general la parte de las habitaciones muy bien , falta mejorar la estética de los restaurantes , pocas mesas , la música ambiental de los años 60 , la comida buena , el personal lo mejor .
Nury
Nury (2 晚家庭旅程)
Hotels.com 真實旅客評價
6/10 不錯
2025 年 9 月 13 日
Hotel renovado frente a la playa
FRANCISCO
FRANCISCO (1 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2025 年 8 月 26 日
Excelente hotel
Desde el recibiendo fue excelente el personal todo muy amable, nos decoraron la habitación super bonito, la comida muy rica, la ubicación perfecta, nuestro mayordomo muy atento. Sin duda regresaría a este hotel.
Maritza
Maritza (3 晚行程)
Hotels.com 真實旅客評價
6/10 不錯
2025 年 8 月 22 日
Le ase falta mas variedad enlas comidas
Lety
Lety (6 晚家庭旅程)
Hotels.com 真實旅客評價
10/10 完美
2025 年 8 月 17 日
Rosemeri
Rosemeri (1 晚家庭旅程)
Hotels.com 真實旅客評價
8/10 很好
2025 年 8 月 9 日
Bjørn-Thore
Bjørn-Thore (12 晚家庭旅程)
Hotels.com 真實旅客評價
2/10 欠佳
2025 年 7 月 29 日
Glenda
Glenda (7 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2025 年 7 月 20 日
Jose Joaquin
Jose Joaquin (3 晚家庭旅程)
Hotels.com 真實旅客評價
2/10 欠佳
2025 年 7 月 3 日
PAULINA
PAULINA (1 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2025 年 7 月 1 日
Very good for the price
Carlos Alberto Martinez
Carlos Alberto Martinez (7 晚行程)
Expedia 真實旅客評價
6/10 不錯
2025 年 6 月 29 日
Elizabeth
Elizabeth (4 晚行程)
Hotels.com 真實旅客評價
8/10 很好
2025 年 6 月 29 日
The staff at the Flamingo Cancun was very attentive, courteous and helpful. The food available at all the restaurants in the resort was top notch! They had great chefs! Every day was a delight to the palate. I enjoyed my stay and will visit again! Cancun is a paradise!
Ruth
Ruth (4 晚行程)
Expedia 真實旅客評價
10/10 完美
2025 年 6 月 29 日
I Lake ALL!!!!!!!!!!!!!
Nadia
Nadia (6 晚家庭旅程)
Expedia 真實旅客評價
4/10 一般
2025 年 6 月 28 日
They tried to charge me for the stay, I called to asked for a late check out and was informed that my payment didn’t go through. At check in I provided my voucher and once I arrived to check out at around 11:45 am, I was given my check out pass after 12 because they failed to read my reservation correctly. I was not offered an apology for being given incorrect information or wait time which could’ve been avoided if they had taken the time to really see my reservation before I arrived to check out. I could easily see distress on the receptionist face when I informed her my reservation was paid for and I was also able to tell other departments where informed that my reservation was not paid for so it seemed that once I was exiting the property they had to double check I had paid my reservation. I appreciated the free upgrade to the swim out given the ocean view I paid for was overbooked but the air conditioning was not working, we reported it maybe 40 minutes into my arrival which was late at night, left maintenance in the room to enjoy and came back to exactly the same result, the air conditioning not working and assumed it was a general complaint given that when we were checking in, you had other guests complaining about the air conditioning and planning a room change. We made the best of that situation but really to be told the reservation was not paid for was upsetting and left a bad taste.
Valeria
Valeria (1 晚浪漫旅程)
Expedia 真實旅客評價
6/10 不錯
2025 年 6 月 28 日
NOT CLEAN ANDWAS TOLD AMERICAN EXPRESS WAS NOT ABLE TO BE USED AND THEN GOT CHARGED BY STARBUCKS ON LOCATION AND NOT REFUNDED!!VERY POORLY UPKEPT ALSO NO WIFI
Adriana
Adriana (3 晚行程)
Expedia 真實旅客評價
6/10 不錯
2025 年 6 月 27 日
真實旅客
4 晚友伴旅程
Hotels.com 真實旅客評價
4/10 一般
2025 年 6 月 24 日
Juliana
Juliana (4 晚行程)
Expedia 真實旅客評價
6/10 不錯
2025 年 6 月 24 日
Needs to be a little more updated
Ericca
Ericca (3 晚行程)
Expedia 真實旅客評價
10/10 完美
2025 年 6 月 22 日
Clarissa
Clarissa (1 晚行程)
Expedia 真實旅客評價
8/10 很好
2025 年 6 月 20 日
The staff are fantastic, my first room was awful (on the main floor right beside the housekeeping supply room) but They moved me to an upgraded ocean view room, then it was great. The buffet is small, but pretty good food.
Lori
Lori (8 晚行程)
Expedia 真實旅客評價
10/10 完美
2025 年 6 月 19 日
Es un lugar que tiene todo lo que se busca para no complicarse la estancia. en pocas palabras ya quiero volver a visitar ése lugar. Maravilloso..
Elias
Elias (3 晚行程)
Hotels.com 真實旅客評價
8/10 很好
2025 年 6 月 17 日
my check in was terrible, first the system was down , after almost 2 hours they start assigning rooms. i reserved a room with view to the beach and i got a room with street view for 6-person capacity. other than that was the only big problem we encounter. hope you can return some fees in my account for this big problem. thank you so much for your attention.