The bathroom floor had water because of the leaking shower and there was missing tiles on the ceiling of the shower. The ceiling in the room damage and the bed was so hard to sleep on. The floors in the room were missing pieces and the lights kept flickering when on. When my husband and I were trying to sleep in people were stomping above us.
Andrew
Andrew (1 晚行程)
Hotels.com 真實旅客評價
2/10 欠佳
2025年2月10日
Horrible conditions
The fireplace did not work I have kids with me, and we froze all night even after your maintenance personal came in and adjusted it saying give it time it will get warm. The fireplace was not the fireplace that you have in the other rooms. Even if it did work, I could not imagine this tiny little fireplace warming up this whole room.
-The TV is 19" while the other rooms have large tv's. It was Incredibly difficult for us to see. We had to cram in one bed just to watch tv.
-There was one frying pan that had eggs still stuck to the pan and the pan was warped. I could not make a full breakfast due to the condition of the kitchen. I thought since there was only one pan, I would place the hash browns in the oven, and the oven didn't work. I now have to spend more money taking my family out to eat a full meal.
-The towels were dirty, especially the wash rags. Clear dirt visually seen on the wash rags.
-There was no laminate flooring. We had worn out carpet that was dirty and smelled.
I appreciate your urgent response to this matter. I do not want a partial credit; I expect a full credit.
gina
gina (1 晚家庭旅程)
Hotels.com 真實旅客評價
6/10 不錯
2025年2月1日
真實旅客
1 晚家庭旅程
Hotels.com 真實旅客評價
6/10 不錯
2025年1月22日
A little rough but manageable for one night. The staff was very helpful when dealing with a loud guest that kept us up. The staff is super friendly.
Christina
Christina (1 晚家庭旅程)
Hotels.com 真實旅客評價
10/10 完美
2025年1月20日
Josiah
Josiah (1 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2025年1月12日
Experiencias
Muy buen hotel excelente servicio en el check fue rapido y amable el cuarto limpio acepto la tina se miraba bien pero no la cafetera dañada el botón la reporte pero no la cambiaron el baño limpio y las toallas limpias colgador de las mismas dañadas pero en general muy bien tanto el ambiente como el cuarto…..
Luis
Luis (1 晚商務旅程)
Hotels.com 真實旅客評價
6/10 不錯
2025年1月6日
Good Option for South Tahoe
Great location less than one block from the Heavenly gondola and reasonably clean rooms with no strange smell. Overall, this hotel is a great option for the lower cost hotels in South Tahoe that are frequently terrible. The blinds need maintenance as they do not close properly. Need better instructions on how to use cable TV. Front desk could not figure it out, but the cleaning staff helped me.
Kevin
Kevin (2 晚家庭旅程)
Hotels.com 真實旅客評價
6/10 不錯
2025年1月6日
It was alright
This place was alright. it was good for an average stay, from being out in the cold all day it was so nice to have the room warm. the shower was a bit of an issue. cold water would run even when u would just use hot water handle but then outta no where hot water would appear. it was clean as much as it could be, no mess and everything was good.
真實旅客
2 晚行程
Hotels.com 真實旅客評價
2/10 欠佳
2025年1月2日
Steven
Steven (2 晚行程)
Hotels.com 真實旅客評價
8/10 很好
2024年12月30日
Jose
Jose (1 晚行程)
Hotels.com 真實旅客評價
2/10 欠佳
2024年12月26日
Jeanette
Jeanette (1 晚友伴旅程)
Hotels.com 真實旅客評價
2/10 欠佳
2024年12月15日
Nasty
Don’t believe the pictures……the room was so dirty we had to clean it. The door had a 2” gap at the bottom that let all the cold air in and to stop it we had to stuff towels under the door
真實旅客
1 晚行程
Hotels.com 真實旅客評價
10/10 完美
2024年12月2日
Javier
Javier (1 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2024年11月19日
The hotel was within walking distance from all popular landmarks
Cheyanne
Cheyanne (1 晚浪漫旅程)
Expedia 真實旅客評價
10/10 完美
2024年11月19日
Friendly and helpful staff and great location.
Liam
Liam (1 晚家庭旅程)
Expedia 真實旅客評價
10/10 完美
2024年11月19日
Great service and great location
Doria
Doria (1 晚浪漫旅程)
Expedia 真實旅客評價
10/10 完美
2024年11月19日
The staff were friendly and helpful. The location is just perfect
Genk
Genk (1 晚浪漫旅程)
Expedia 真實旅客評價
4/10 一般
2024年11月14日
The room was dirty. My shower handle wasn't even on the spigot. Just sitting in the bottom of the shower. It continuously dropped. The front desk just blew me off.
真實旅客
1 晚行程
Hotels.com 真實旅客評價
10/10 完美
2024年11月12日
Was able to check in quickly and early, great location, front desk folks were top notch.