O único ponto negativo é a questão da realização, quando disponível, do late check out. :Não é cobrado por quarto e sim por cliente no valor de 200 pesos por hora. Penso que poderiam rever isso visto que normalmente late check out é até as 18hs e é cobrado 50% da diária paga.
Ricardo
Ricardo (7 晚家庭旅程)
Hotels.com 真實旅客評價
6/10 不錯
2025 年 8 月 6 日
Nice hotel overall but won’t stay again-insisting on going to a breakfast to promote the hotel
TV never worked even though I asked front desk to have someone from maintenance go fix it
真實旅客
4 晚行程
Hotels.com 真實旅客評價
10/10 完美
2025 年 8 月 3 日
Excelente
Todo muy bien
OLGA LIDIA
OLGA LIDIA (3 晚友伴旅程)
Hotels.com 真實旅客評價
6/10 不錯
2025 年 7 月 31 日
Ivory
Ivory (2 晚家庭旅程)
Hotels.com 真實旅客評價
2/10 欠佳
2025 年 7 月 27 日
Estadía pesima
El hotel se ve bien , el servicio es muy pobre , la comida no sirve , la televisión no funcionó ni el internet, la habitación olía a húmero, el agua del grifo tenía olor a huevo podrido, preferí perder una noche y salirme. Pésimo lo ofrecen con 4 estrellas , no llega ni dos estrellas.
Edgar
Edgar (2 晚行程)
Hotels.com 真實旅客評價
2/10 欠佳
2025 年 7 月 24 日
Buffet malo
El buffet es muy pobre y no hay espacio suficiente para la gente en sus restaurantes, además se hacen largas filas. Falta personal para atender en las areas. El bartender del lobby era malacariento, cero amable y solo quería atender extranjeros.
真實旅客
2 晚家庭旅程
Hotels.com 真實旅客評價
8/10 很好
2025 年 7 月 21 日
Alisma
Alisma (3 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2025 年 7 月 19 日
Great all inclusive resort !
This was a great resort for the money you pay. Excellent service , food was great too. Lots of variety. Room can use a little more lights but other than that my family and I had a great time. We loved the area as well, you can take the bus for 12 Mexican pesos and go anywhere … there’s an Oxxo really close by, which we loved also a lot of restaurants around just in case you get tired of all inclusive lol! We went for some tacos across the street. Staff is friendly , beach I calm , no waves so it’s safe. We will defenetly come back again.
Vannia
Vannia (5 晚家庭旅程)
Hotels.com 真實旅客評價
10/10 完美
2025 年 7 月 12 日
Karen
Karen (4 晚家庭旅程)
Hotels.com 真實旅客評價
10/10 完美
2025 年 7 月 9 日
Luis
Luis (1 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2025 年 7 月 4 日
Rafael
Rafael (4 晚家庭旅程)
Hotels.com 真實旅客評價
10/10 完美
2025 年 6 月 26 日
Macnifico
Super un lugar hermoso limpio y de calidad
Rodrigo
Rodrigo (2 晚家庭旅程)
Hotels.com 真實旅客評價
10/10 完美
2025 年 6 月 8 日
Good for the price , good could be better . Family oriented resort
Juan
Juan (5 晚浪漫旅程)
Expedia 真實旅客評價
8/10 很好
2025 年 6 月 7 日
Jose
Jose (4 晚行程)
Expedia 真實旅客評價
10/10 完美
2025 年 6 月 7 日
I had an amazing stay at the hotel for 5 nights. The food is great, I love that they rotate the items on the buffet. The daily activities and night concerts they offer are amazing. The staff is great and super friendly. I love how there is so much security on the property that you feel safe. I am planning to go back again June 2025. I only ask/hope that you can have my favorite drink, espresso Martini. See you all soon!
Genoveva
Genoveva (5 晚家庭旅程)
Expedia 真實旅客評價
10/10 完美
2025 年 6 月 7 日
Muy buen servicio, super este hotel, no me gusta repetir pero este ha sido la diferencia
Marlen
Marlen (3 晚浪漫旅程)
Expedia 真實旅客評價
6/10 不錯
2025 年 6 月 7 日
I was not happy with some of the service. Very misleading with specialty restaurants. You only get to eat at those 1 night if you stay 3 nights or less. Or 2 nights if you stay between 3-5 days. Regular buffets are okay. Also on day of check out , you cant continue to use their services. No more food or pool time/any ammenity.
Bianca
Bianca (3 晚家庭旅程)
Expedia 真實旅客評價
2/10 欠佳
2025 年 6 月 6 日
Let me start by saying the staff was absolutely amazing—other than the counter boy, who looked annoyed that he had to help me check in. The food was disgusting, with not many authentic Mexican flavors. The rooms were very outdated and smelly, and the bathroom shower had mold. We were booking excursions just so that we didn’t have to be there. We chose to eat at different restaurants because the food at the resort was not good.
Juanito
Juanito (5 晚家庭旅程)
Expedia 真實旅客評價
6/10 不錯
2025 年 6 月 6 日
The property was very clean, grounds was well kept and beautifully manicured. The food all over the property was awful. The showers grout between the tiles were dirty and unsightly. Fixtures were failing off example door handle of room # 222. I was given a room with 1 bed after i specifically asked for 2 beds. When i asked to get it replaced it was told they couldn't give me another room and that they were fully booked. I insisted and that was when i was moved to 224 but the room was hot constantly because the ceiling is divided and hence leaving one side of room cool and the other very hot. I called front desk and they never came. The beds were uncomfortable and showers was nasty. Since, the room is next to the snack area it was harder to fall asleep and woken up earlier due to staff and patrons moving and chatting loudly.The nightly events shouldn't go beyond 10 for a family resort. I usually had to wait until those activities were over before I'd go to bed.
Georgette
Georgette (3 晚家庭旅程)
Expedia 真實旅客評價
8/10 很好
2025 年 6 月 5 日
The best part of our stay was the staff. Occidental has some pretty amazing staff working there. The food.. you can always find something you will like. The drinks, were good as well. Again, you can always find something to drink. Wish they had coke products. Not a fan of Pepsi.