All good except the air conditioning in room 1624 was extremely noisy .
Eric
Eric (2 晚行程)
Hotels.com 真實旅客評價
8/10 很好
2025 年 8 月 9 日
Ivonne
Ivonne (1 晚家庭旅程)
Hotels.com 真實旅客評價
6/10 不錯
2025 年 8 月 8 日
Ayuda
En general todo bien solo que yo reservé con ustedes en categoría vip y cuando llegué al
Hotel no me lo
Hicieron válido y pasé una muy mala experiencia tuve que pagar la diferencia para estar en la
Categoría que ya había adquirido con ustedes y dijeron que era problema de la aplicación donde compré y me extrañó mucho porque siempre compro mis hoteles con ustedes y jamás había tenido problemas
Leticia
Leticia (2 晚家庭旅程)
Hotels.com 真實旅客評價
10/10 完美
2025 年 8 月 3 日
robert
robert (4 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2025 年 7 月 27 日
Edwin
Edwin (2 晚家庭旅程)
Hotels.com 真實旅客評價
8/10 很好
2025 年 6 月 8 日
Barbara
Barbara (4 晚行程)
Expedia 真實旅客評價
10/10 完美
2025 年 6 月 8 日
Property is like Colonial or hacienda Nice to stay
Food average no that many option, specialty restaurant limit and by reservation.
Daniel
Daniel (8 晚行程)
Expedia 真實旅客評價
10/10 完美
2025 年 6 月 8 日
I’ll start by saying we chose this hotel because we stayed next door at allegro years ago and loved the area but not the food at that resort. The reviews for food here at Occidental were mixed but my whole group was happy with the food, the buffet was good and the special restaurants were the best I’ve had at any resort. The staff was friendly, we had no problems having plenty of water available to drink. The beach is smaller but nice, we enjoyed the kayaks available for free. The beds were comfortable and the air conditioning worked great. Our snorkel trip and fishing trip picked us right up at the dock, the chef in the Mexican restaurant cooked our fresh caught Mahi Mahi and it was delicious. Overall I would definitely come back here, I think it was everything you could want for the low price.
Heather
Heather (5 晚行程)
Expedia 真實旅客評價
6/10 不錯
2025 年 6 月 8 日
Cons: check-in was not welcoming, it was a lecture about rules. Don’t lose your bracelet, towel or electricity card or it will cost you $. You get 3 restaurant reservations for a 7 night stay and they will not seat you without it even if it is empty. (It was suggested to tip the maître d’ $20 by other guests) The claim of 7 restaurants is very misleading. The restaurants are not all open every night. There is a buffet, Mediterranean (Italian), Mexican, seafood, one restaurant is just for royal level and the pizza place only open 9:30 pm to 1:30 am. So you will eat at he buffet a lot! Dress code at restaurants not enforced at all even though you get the lecture about it. Service at the buffet was just not good. It took forever to get coffee in the morning. No A/C at buffet. At lunch it was too hot to eat. Too many more cons to mention. Needless to say, we won’t be back. Pros: room was comfortable. A/C worked well. Housekeeping was great. Cozumel is gorgeous. Resort grounds are very well kept. Random info: cab to town and back $42 for 2 people. Not many top shelf liquors. No app to make reservations, order room service or see activities.
Thomas Brad
Thomas Brad (7 晚行程)
Expedia 真實旅客評價
6/10 不錯
2025 年 6 月 7 日
Inna
Inna (7 晚行程)
Expedia 真實旅客評價
10/10 完美
2025 年 6 月 5 日
The staff was so kind and helpful!! Very clean! Restaurants on the resort top notch! Will definitely be back!
Jennifer
Jennifer (5 晚行程)
Expedia 真實旅客評價
10/10 完美
2025 年 6 月 5 日
Place was adorable! Food was great
Houa
Houa (4 晚友伴旅程)
Hotels.com 真實旅客評價
10/10 完美
2025 年 6 月 4 日
Occidental Cozumel is a beautiful resort with lush vegetation, layed back atmosphere and friendly staff. The food is good and the restaurant on the ocean shore is my favorite. The rooms are nice and comfortable. Unfortunately, if no actions will be taken for protecting the erosion, the pool and restaurant walls will crumble into the sea at the first severe storm. Dropping some boulders and rocks at the foot of the wall will brake the waves and protect from further erosion.
Daniel
Daniel (8 晚行程)
Expedia 真實旅客評價
6/10 不錯
2025 年 5 月 31 日
Stephanie
Stephanie (7 晚行程)
Expedia 真實旅客評價
6/10 不錯
2025 年 5 月 31 日
The property is absolutely gorgeous with lush greenery everywhere. Rooms were spacious , clean and very comfortable. Pools were not overly crowded and they had one pool just for adults, which was nice. They have an onsite dive center, though difficult to get to this was the main reason for choosing this resort and the staff at the shop and on the boats were absolutely amazing and so much fun to be with. Tao at the excursion desk was great too. He found us an excursion that included all the activities the group wanted to do with out breaking the bank. The downside to our stay was the customer service of the front desk. They lacked basic customer service skills or simply did not care to even try to make guests happy. When there was a problem they had no desire to provide a solution or resolve the concern and when pushed they had a lack of follow through. Another minor inconvenience was they made it next to impossible to make dinner reservations (don’t even waste your time trying if you have a large party) and they would move were the buffet was without any notice. There beach area was small but that was unavoidable due to the last hurricane. So all in all this resort was a good value for the money and we would likely return but not with a large group.
Stephanie
Stephanie (5 晚家庭旅程)
Expedia 真實旅客評價
10/10 完美
2025 年 5 月 27 日
Zakaria
Zakaria (7 晚行程)
Expedia 真實旅客評價
10/10 完美
2025 年 5 月 26 日
Cool
Melissa
Melissa (1 晚浪漫旅程)
Expedia 真實旅客評價
8/10 很好
2025 年 5 月 25 日
Decepcionante
Fue un fin de semana bueno hasta que x un pequeño detalle no me gustó entregué la habitación antes de la hora y al darme cuenta que deje el clip de mis lentes y al regresar al preguntar el chico de la limpieza dice que no había nada cuando ahí se quedaron al fin no le va a servir para nada lástima x qué habla mal del personal del hotel.
Nelly G
Nelly G (1 晚行程)
Hotels.com 真實旅客評價
8/10 很好
2025 年 5 月 25 日
The food was always fresh and wasn't totally the same every day. The pool was always clean. Waiters and waitresses were active. I didn't like that you had to wait until 11:00 to get a beer.
Brian
Brian (7 晚家庭旅程)
Expedia 真實旅客評價
10/10 完美
2025 年 5 月 24 日
Only negative is the check in process, have to stand in heat with no welcome cocktail. Making dinner reservations was a hassle with Ms. Baza but grounds are gorgeous, food was great and the staff was awesome especially Danny Devito,
Miguel, Sophia and all the bartenders. Brian at front desk did great job. Room was clean and spacious.
The beginning was a rough start but because of the above mentioned and several others definitely turned it around for us!
We will be back!
Renee
Renee (7 晚家庭旅程)
Orbitz 真實旅客評價
10/10 完美
2025 年 5 月 23 日
We liked the food and the staff was very friendly. We recommend it
David Patrick
David Patrick (7 晚浪漫旅程)
Expedia 真實旅客評價
8/10 很好
2025 年 5 月 21 日
Q en el bar y frico bar no tienen Coca-Cola sin azucar