All good except the air conditioning in room 1624 was extremely noisy .
Eric
Eric (2 晚行程)
Hotels.com 真實旅客評價
8/10 很好
2025 年 8 月 9 日
Ivonne
Ivonne (1 晚家庭旅程)
Hotels.com 真實旅客評價
6/10 不錯
2025 年 8 月 8 日
Ayuda
En general todo bien solo que yo reservé con ustedes en categoría vip y cuando llegué al
Hotel no me lo
Hicieron válido y pasé una muy mala experiencia tuve que pagar la diferencia para estar en la
Categoría que ya había adquirido con ustedes y dijeron que era problema de la aplicación donde compré y me extrañó mucho porque siempre compro mis hoteles con ustedes y jamás había tenido problemas
Leticia
Leticia (2 晚家庭旅程)
Hotels.com 真實旅客評價
10/10 完美
2025 年 8 月 3 日
robert
robert (4 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2025 年 7 月 27 日
Edwin
Edwin (2 晚家庭旅程)
Hotels.com 真實旅客評價
4/10 一般
2025 年 6 月 30 日
Ou
William
William (7 晚行程)
Expedia 真實旅客評價
8/10 很好
2025 年 6 月 29 日
Nice
Raisa
Raisa (4 晚浪漫旅程)
Expedia 真實旅客評價
8/10 很好
2025 年 6 月 28 日
Lovely place to stay. Beautiful landscape. Feels private and is quiet. The restaurants are warm and there is no air circulation unless they set up fans.
Lindsay
Lindsay (5 晚家庭旅程)
Expedia 真實旅客評價
8/10 很好
2025 年 6 月 27 日
my boy in the front with the glasses there more circler shaped but he helped with any question I had he helped me with any problem or concern I had it was a good time
Seven
Seven (5 晚浪漫旅程)
Expedia 真實旅客評價
10/10 完美
2025 年 6 月 27 日
Mengwei
Mengwei (1 晚行程)
Expedia 真實旅客評價
8/10 很好
2025 年 6 月 26 日
Had a great time. Will recommend to others.
Jonathan
Jonathan (4 晚浪漫旅程)
CheapTickets 真實旅客評價
8/10 很好
2025 年 6 月 26 日
Kurt
Kurt (7 晚行程)
Orbitz 真實旅客評價
2/10 欠佳
2025 年 6 月 26 日
Russell
Russell (5 晚行程)
Expedia 真實旅客評價
10/10 完美
2025 年 6 月 24 日
Fue un viaje con amigas y nos gustó mucho la amabilidad del personal, las instalaciones también estaban muy bonitas y la playa la pudimos disfrutar mucho. La comida también nos pareció muy buena y en general nos gustó bastante.
Melissa Sagrario
Melissa Sagrario (6 晚友伴旅程)
Expedia 真實旅客評價
8/10 很好
2025 年 6 月 24 日
Excelente playa, excelentes albercas y todo el personal con excelente actitud de servicio y amabilidad. Las habitaciones muy muy cómodas y convenientes.
La variedad y presentación del restaurante de bufet puedes mejorar.
Falta un poco de mantenimiento a algunas instalaciones especialmente de áreas comunes para hacerlas más acogedoras pero están muy funcionales.
Gabriela
Gabriela (4 晚家庭旅程)
Expedia 真實旅客評價
10/10 完美
2025 年 6 月 23 日
The grounds are beautiful and the staff is so friendly. The Royal Level is so worth it.
David
David (4 晚家庭旅程)
Expedia 真實旅客評價
8/10 很好
2025 年 6 月 21 日
Actual beach, not a man made beach like in the city. Nothing within easy walking distance, must cab/rent to go to city. Dive shop on site is helpful. Many tour companies will pick up from hotel or dock. Facilities are nice and clean. Frequent power outage, lost water twice.
Steven
Steven (7 晚行程)
Expedia 真實旅客評價
8/10 很好
2025 年 6 月 19 日
Paige
Paige (5 晚行程)
Expedia 真實旅客評價
6/10 不錯
2025 年 6 月 19 日
Didn’t try to protect food enough from flies outside. I wouldn’t eat at the buffet
Brandon
Brandon (6 晚家庭旅程)
Expedia 真實旅客評價
10/10 完美
2025 年 6 月 19 日
BEATRIZ
BEATRIZ (2 晚行程)
Expedia 真實旅客評價
8/10 很好
2025 年 6 月 18 日
Paul Anthony
Paul Anthony (3 晚行程)
Expedia 真實旅客評價
8/10 很好
2025 年 6 月 17 日
Staff were very attentive and grounds well kept. However, the pictures on internet were not up to date as the beach had eroded. Therefore, the pictures looked better than the beach actually was in reality. However, overall the stay was good and I would go back if prices were right.
Adrian
Adrian (8 晚浪漫旅程)
Orbitz 真實旅客評價
2/10 欠佳
2025 年 6 月 17 日
Served alcohol to my underage son multiple times. Buffet was same exact thing every time and not tasty, staff kept telling us different times for opening and closing times of restaurant. Some restaurants closed entire time, power and water was out one day, people allowed to play music at adult pool so not peaceful at all and no one to help get a taxi often and check in process took about 45 minutes. Sorry to be so negative but there’s zero chance I would stay here again.
Tamara
Tamara (6 晚家庭旅程)
Expedia 真實旅客評價
10/10 完美
2025 年 6 月 17 日
First of all I want to shout out to the Royal level team,Odalys, Alejandra, Maricruz and also the stuff at La Carreta restaurant Meseros, Armando, Claudia, Carlos, Rogelio and Shany.
This is a lovely secluded place surrounded by the jungle and is very serene and quiet. I stayed at the Royal level and was pampered like a king they really make sure you stay is the best it can be and any problems were addressed with immediately. Slightly older place the Wi-Fi could be better but was fine and a little trouble with the hot water but they fixed it right away. We had a nice private pool and the food and private restaurant was absolutely wonderful. I went to a couple of other restaurants the corral or the Playa at the beach where they had a wonderful buffet and on certain night specialty seafood. Are you a cane so I was able to gain access to a shuttle if needed but it is walkable with a cane. Pro dive is on location for your convenience.