Great location, beautiful, comfortable and well appointed room. The bar is small but good service. The problem that we encountered was upon checking in (an hour and a half after their posted check-in time) we were informed that - without any apology- our room was not ready and could not offer an estimate for how long it would be before it was. The young man at the front desk was inexperienced and not equipped to handle the situation. Many others were put in to the same predicament and the hotel did nothing to attempt to compensate for the severe inconvenience. We had to attend our event without the opportunity to freshen up, shower or change clothes then had to interrupt our evening following the event to actually get checked in. The hotel is actually really nice, but the service was just plain poor. Very unfortunate. I left a review on the hotel website with the same information shared here in hopes of some sort of response to address the situation but they have not.
真實旅客
1 晚行程
Hotels.com 真實旅客評價
10/10 完美
2025 年 8 月 27 日
The property is in excellent condition with an attentive and friendly staff.
The location is very convenient to the stadium and the Schottenstein Center.
真實旅客
1 晚行程
Hotels.com 真實旅客評價
10/10 完美
2025 年 8 月 17 日
Kim
Kim (1 晚行程)
Hotels.com 真實旅客評價
8/10 很好
2025 年 8 月 17 日
Zachary
Zachary (1 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2025 年 8 月 16 日
Jeremias
Jeremias (1 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2025 年 8 月 11 日
Loved It!
My sister and I stayed there for a concert and then stayed an extra night. Everyone was super friendly and our room was awesome. The cleaning staff just forgot to give us more coffee so we called the front desk. Within five minutes, it was delivered !!!!
Sharon
Sharon (2 晚家庭旅程)
Hotels.com 真實旅客評價
10/10 完美
2025 年 8 月 9 日
Tom
Tom (1 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2025 年 8 月 8 日
Tracy
Tracy (1 晚行程)
Hotels.com 真實旅客評價
8/10 很好
2025 年 8 月 6 日
Brenda
Brenda (3 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2025 年 8 月 4 日
真實旅客
1 晚行程
Hotels.com 真實旅客評價
10/10 完美
2025 年 8 月 4 日
We love this hotel: service, friendly, everything is great!
Frederick
Frederick (2 晚行程)
Hotels.com 真實旅客評價
8/10 很好
2025 年 8 月 3 日
Terence
Terence (1 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2025 年 8 月 2 日
Jesse
Jesse (1 晚家庭旅程)
Hotels.com 真實旅客評價
10/10 完美
2025 年 8 月 2 日
Our check in was easy and fast. The valet and front desk were polite and extremely helpful (when checking out as well). The location is fantastic. Stadium is a 5 minute walk and everything else is within a 15 min walking distance as well. 10/10 recommend!
Naomi
Naomi (2 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2025 年 7 月 27 日
Heather
Heather (1 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2025 年 7 月 26 日
真實旅客
3 晚家庭旅程
Hotels.com 真實旅客評價
8/10 很好
2025 年 7 月 26 日
Everything, staff, lobby,room were all top notch. Definitely one of the best hotels I've stayed in this year.
Susan
Susan (1 晚商務旅程)
Hotels.com 真實旅客評價
8/10 很好
2025 年 7 月 26 日
Tom
Tom (1 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2025 年 7 月 25 日
Wonderful stay
Hotel was clean and well maintained.would have loved to have had a directory or book in the room with some local hot spots or recommendations.