我可否免費取消火烈鳥酒店的預訂，並獲發全額退款？

可以。火烈鳥酒店在我們網站上有提供可全額退款的房價計劃。如以可全額退款的房價訂房，你可因應住宿的取消預訂政策，最遲於登記入住前幾日取消預訂即可。有關具體條款及細則，請務必參閱此住宿的取消預訂政策。

火烈鳥酒店是否設有泳池？

是的，此住宿設有室外泳池。

火烈鳥酒店是否允許寵物入住？

是的，貓狗可入住。此住宿收取每隻寵物每晚 MXN275的費用。輔助動物豁免收費。

火烈鳥酒店是否設有店內泊車位？

很抱歉，火烈鳥酒店不設店內泊車位。

火烈鳥酒店的登記入住及退房時間為何？

登記入住開始時間：14:30；登記入住結束時間：23:00。退房時間為 11:30。

火烈鳥酒店店內與附近有什麼好玩？

你可享受踩單車、遠足及騎馬等附近活動的樂趣，並到鄰近的高爾夫球場練習揮桿。附近其他休閒康樂節目包括生態遊。你可在室外泳池中痛快暢泳，又或充分善用酒店的其他設施/服務，當中包括花園及附近健身俱樂部使用權等。

火烈鳥酒店附近區域有何特色？

火烈鳥酒店位於殖民地中心，短短 5 分鐘車程即達科蘇梅爾國際機場 (CZM)，6 分鐘步程可到科蘇梅爾島海運碼頭。

科茲美島火烈鳥酒店優惠

Q: 火烈鳥酒店是否設有泳池？

是的，此住宿設有室外泳池。

Q: 火烈鳥酒店是否設有店內泊車位？

很抱歉，火烈鳥酒店不設店內泊車位。

4/10 一般

2025 年 12 月 2 日

When i arrivedThe front door was locked.There was nobody at the front desk. I waited for ten minutes before the owner Tom came to open the front door for me.

Bar with no bartender and no bottles of anything

joshua (1 晚行程)

Hotels.com 真實旅客評價

10/10 完美

2025 年 11 月 27 日

Execlente hotel con muy buena ubicacion

Jorge Fernando (1 晚家庭旅程)

Hotels.com 真實旅客評價

10/10 完美

2025 年 11 月 5 日

It was a very comfortable stay with a great rooftop view of the water. Tom the host gave great advice for snorkeling companies and car rentals. We wish we had had spent another night there.

Martin (1 晚行程)

Hotels.com 真實旅客評價

8/10 很好

2025 年 8 月 19 日

The staff were amazing, very friendly and had very good recommendation for the tours and foods. The linens weren't clean, we had to ask to vhange them. Internet connection was very poor in our room only at the lobby could have connection.

Anahita (3 晚浪漫旅程)

Expedia 真實旅客評價

10/10 完美

2025 年 6 月 30 日

Marie-Helene (7 晚行程)

Expedia 真實旅客評價

8/10 很好

2025 年 6 月 22 日

Pro’s- this property is in an amazing location, close to restaurants, shopping, the water and bars. Rooms were very clean and appearance of the hotel is very nice! Complimentary breakfast was very good! Oscar was amazing- super friendly! Con’s- lobby bar is “open” from 7am- to I think 10pm but there was never anyone behind the bar to order a drink. Rooftop pool is nice, amazing views but a bit rundown. Needs a deck refurbish and new patio/lounge chairs. A/C works well in the rooms but only works if room key has it activated- can’t run it while you are gone so coming back from a long hot day you have to wait until the room cools down again. We got used to it but a little much in the beginning of our trip. Overall we will definitely stay at this hotel again!

Tasha (7 晚浪漫旅程)

Expedia 真實旅客評價

10/10 完美

2025 年 5 月 24 日

Comfortable at-home stay 3-min walk from ferry!

My second time choosing to stay here. It’s now my “go-to” when I come to Cozumel! The front desk reception guy is so friendly and helpful the place has a nice “I’m at home” vibe! The rooms are comfortable— the beds are especially cozy and nice. The cleaning lady asked if the room needed refresh and was pleasant to organize a good time with us. Our terrace had an ocean view to the side, as does the roof deck with a palapa and some chairs and a pool—It was all ours when there with a panoramic ocean view. And the location cannot be beat! It’s a 3-mile walk to the ferry, and flanked by two awesome restaurants “Jolly Cafe” for late breakfast and great coffee and the “Maplehouse” for great baked goods, sandwiches, salads and more. There are convenience stores and a ton of other restaurants, bars and clubs in walking distance. The place and location are worth the stay and you can eat and drink there too when bar/restaurant onsite is operating. I liove it! We feel at home here!

Dena (2 晚行程)

Hotels.com 真實旅客評價

4/10 一般

2025 年 5 月 2 日

Hotel fantasma y malo

En la información del hotel indicaban que era self check in después de las 8, llegué a las 6 y no había nadie, el lobby se une al bar, el cual supuestamente este estaba abierto hasta las 11, nunca hubo nadie tampoco, por lo que estuve como 15 min. esperando, el 1800 tampoco funciona, hasta que encontré mis documentos y me retiré a mi habitación. había restos de material de electricidad en el cuarto, el ventilador no funcionaba, ( el AA si funcionaba). El lugar donde tomas el desayuno apesta a caño. El segundo día tampoco había nadie en la recepción y olvide mi llave en el cuarto, solo porque la ventana que da al pasillo estaba abierta, pude entrar a mi habitación ya que no había nadie que me ayudara y los teléfonos no contestaban. Fue así como me di cuenta de que a mi ventana no se le podía poner seguro por lo que, si salía tenía que cargar con todo lo que sea de valor para no dejarlo en la habitación, ya que en el lobby tampoco había nadie y la puerta estaba abierta. Las camas están duras, el cuarto no cuenta con TV (lo cual luego me di cuenta de que eso si lo indican), y el internet es malísimo. Invitada a no regresar

Monica (3 晚商務旅程)

Hotels.com 真實旅客評價

10/10 完美

2025 年 4 月 30 日

En general bien. El hotel está cómodo para descansar. No tiene personal el dueño vive en la azotea por si ocupan algo.

Antonio (2 晚行程)

Hotels.com 真實旅客評價

2/10 欠佳

2025 年 4 月 27 日

Scary Place - stay away

we booked last minute - nobody was there after over an hour of sitting in the lobby - looked nasty broken windows - we just left

Mark (1 晚行程)

Hotels.com 真實旅客評價

10/10 完美

2025 年 4 月 20 日

Muy bien en general

jorge luis (4 晚行程)

Expedia 真實旅客評價

8/10 很好

2025 年 4 月 14 日

The property was very nice, older, but nicely kept. The owner was great, and went out of his way to ensure we had a good stay. A brief miscommunication was settled quickly and easily with no repercussion. Check in and check out were great with no issues. The price was a great value and the facility was quiet. We stayed 5 nights (April 2025) and our included breakfast was delicious every morning. The staff was friendly, always helpful but unobtrusive, and spoke adequate english. The location in El Centro was convenient to everything needed, shopping, food, entertainment, etc. Rooftop view was average and the rooftop pool was enough to get wet if you need. There is no phone in the room and no tv so if that is what you are looking for (we were not..), this is not that type of establishment. There is no elevator- it is 3 story walkup. Rooftop lounge area included chairs and the small pool. There is a bar in the lobby area that was quiet and underused. Would definitely recommend and would definitely revisit.

Philip Otto (5 晚浪漫旅程)

Expedia 真實旅客評價

10/10 完美

2025 年 4 月 12 日

Chance (1 晚行程)

Hotels.com 真實旅客評價

10/10 完美

2025 年 4 月 9 日

Solo female traveler approved!!! The Flamingo Hotel is a true gem. I stayed there for 27 nights and here are some examples as to why: 1. As a female independent traveler, safety is paramount. The Flamingo Hotel has an excellent reputation for safety and Francisco, the night guard, is always promptly ready to keep an eye on the hotel after hours. All rooms are electronic-entry. The hotel is a peaceful oasis placing it close enough to the boardwalk for easy walking but not so close that you feel like you’re in the fray. It is literally the perfect location. 2. Staff is par excellence: The owner, Tom, is welcoming and respectful at all times. Tom was so helpful in obtaining a taxi, is bilingual, and can easily advise on nearby places to eat or visit. Oscar, concierge elite, is the right-hand man who ensures that guests are informed & comfortable at every level. He is at the top of the hospitality game! Many reviews mention how wonderful Oscar is and they’re all true. Next, Carolina and Angela prepare the BEST food with a full menu of healthy ingredients and delicious meals (I highly recommend the tortilla espanola, huevos rancheros, or the French toast!!). 3. Location, location, location: Positioned within quick walking access to the best burritos on the island (shout out to Crazy King Burritos), many shops, the plaza, and yes the beautiful ocean! You can see the ocean from the rooftop pool. The Flamingo Hotel is a 10/10–and will be my go-to for many years to come!

Heather (27 晚行程)

Expedia 真實旅客評價

10/10 完美

2025 年 4 月 4 日

This is a great hotel! The staff is VERY friendly. The location of the hotel is very close to the ocean with options for several restaurants around it. They offered a great breakfast included in the cost, and the rooms were big and clean. A/C, waterfall shower, and a balcony to sit and relax complimented this experience. We will be back!!

Adrea (3 晚浪漫旅程)

Expedia 真實旅客評價

10/10 完美

2025 年 3 月 24 日

Thebpeople who worked there were FANTASTIC , helpful and kind. Facility itself was nicely appointed. Had an issue with A/C, and they switched rooms for us when the tech wasn't able to come that day. It's really quiet, but also super close to Centro. Easily walkable to shopping, dining, taxi stand, everything you want!

Melissa (16 晚浪漫旅程)

Expedia 真實旅客評價

2025 年 2 月 22 日

The location is good, easy access to the beach, downtown, bank, superstore. Oscar, the manager is nice, he is trying his best to accommodate. Rooms are nice, quiet area, staff is nice. Be prepared for no TV in the room, wifi internet works only some times, water is city so sometimes can be off, owner did a good job with renovation, hopefully it will be finished soon!

DRAGOS NICOLAE (7 晚行程)

Expedia 真實旅客評價

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常見問題

我可否免費取消火烈鳥酒店的預訂，並獲發全額退款？

火烈鳥酒店是否設有泳池？

火烈鳥酒店是否允許寵物入住？

火烈鳥酒店是否設有店內泊車位？

火烈鳥酒店的登記入住及退房時間為何？

火烈鳥酒店店內與附近有什麼好玩？

火烈鳥酒店內或附近是否設有餐廳？

火烈鳥酒店附近區域有何特色？

火烈鳥酒店的評價

評價

優異

9.4/10

9.2/10

8.2/10

8.4/10

8.8/10

評價

4/10 一般