Stayed a few times now, so evidently meets our needs. Love the breakfast. Love the pools, sauna, steam room. Love the bath, as nothing beats a bath after a 5 hour drive (the pool being closed late evening).
Visitors wanting an extensive view of the Cheshire countryside may wish to make specific room enquiries or to look elsewhere: many rooms look-out onto a wall a couple of meters away.
Paul
1 晚家庭旅程
4/10
Not up to the usual standard. This was our 4th stay here and the worst so far. Booked a family room for 2 adults and 2 children. Arrived late at night to find nowhere in the room for the kids to sleep! The sofa bed hadn’t been made up. Took half an hour to get this sorted by which time kids were exhausted. Then found out no working AC in the room so it was like sleeping in a sauna. Next day had to switch rooms, again to find the room wasn’t made up for a family. Two towels for 4 people and not the usual treats they leave in the room for the kids. Staffing was very short during the whole stay with 1 person at the desk at all times, trying to sort housekeeping and answer the phones. Feels like it’s gone downhill since our previous stay last year.
Vanessa
2 晚家庭旅程
8/10
Parking can be difficult to find on weekends, but overall, you need a car to be staying here as the nearest food options are at least a 5 min drive away. The bathroom is tiny, and the room can ve quite dusty.
真實旅客
3 晚行程
8/10
Good hotel in a good location for our needs
Ben
1 晚商務旅程
8/10
Shannon
1 晚行程
10/10
Ben
1 晚商務旅程
6/10
Stay was perfect apart from being made to pay £50 deposit whilst trying to check in despite booking months in advance.
Andrew
1 晚商務旅程
6/10
Very average. Evening meal was good, breakfast is poor. Beds are so soft you sink into them. Service during day at the bar is super super slow. Staff engagement is either very nice or totally uninterested.
Overall experience to price ratio is poor.
真實旅客
2 晚行程
8/10
Graham
1 晚商務旅程
8/10
Louise
2 晚行程
4/10
Poor customer service from staff. Even after complaining they accept no responsibility for their part.
真實旅客
1 晚家庭旅程
4/10
Poor customer service from reception staff.
真實旅客
4 晚家庭旅程
10/10
Hayley
2 晚行程
4/10
Disappointing & brusque customer service from reception staff.
Insisting I had booked a room for 2 nights when I could clearly show them confirmation on my phone was for 1 night only.
My daughters family room not made up when they arrived at 9pm at night. Had to ask room service for bedding and towels.
真實旅客
4 晚家庭旅程
10/10
真實旅客
1 晚行程
10/10
Moeed
1 晚商務旅程
8/10
Great, but the Spa really should be included in the price.
Paul
1 晚行程
10/10
Amazing stay. Stayed in premier suite. Would definitely recommend our 4th time visiting here, we were the sad the breakfast has now became a buffet breakfast but other than that couldn’t fault it. Had a spa treatment from Sharon and it was amazing, and Jade was so helpful with the products inside the spa when helping me chose what to purchase x thank you