Had a great stay, everything is clean and room is very nice. Water pressure is great and room temperature just right. One thing gets to me a little is that the towels seem to leave a lot of cootton on my body and hands after use, which the hotel should look into it. But overall Im happy with the stay and would come back definitely if I'm in Leeds
T
T (3 晚行程)
Expedia 真實旅客評價
10/10 完美
2018年10月30日
very nice location with lots of shops and restaurants around. Excellent room. Only thing not totally satisfied is the room is very cold.
L
L (3 晚行程)
Expedia 真實旅客評價
10/10 完美
2024年12月17日
Maria
Maria (1 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2024年12月14日
Beautiful service even though the hotel was extremely busy
MARK
MARK (2 晚行程)
Hotels.com 真實旅客評價
6/10 不錯
2024年12月14日
Please sort out your check in process!
I would have rated this hotel higher as the rooms and public spaces are good but we had the worst experience of checking in that I have ever had in visiting hundreds of hotels. We had to wait in a queue for at least 40 minutes before we managed to get checked in. Basically the hotel won’t let anyone check in before 3pm (unless I assume you’ve paid an additional charge) and tell everyone to come back at 3pm which many guests duly did all at the same time and staff just couldn’t deal with the volume. And only 2 of the 3 desks were staffed. Very poor.
Nick
Nick (1 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2024年12月13日
John
John (1 晚行程)
Hotels.com 真實旅客評價
8/10 很好
2024年12月13日
Nigel
Nigel (1 晚行程)
Hotels.com 真實旅客評價
8/10 很好
2024年12月13日
Nigel
Nigel (1 晚友伴旅程)
Hotels.com 真實旅客評價
6/10 不錯
2024年12月12日
Dean
Dean (1 晚商務旅程)
Hotels.com 真實旅客評價
10/10 完美
2024年12月9日
Denloyd
Denloyd (2 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2024年12月8日
The lady Gabriel who checked us in was lovely and polite and she gave us a free upgrade to a superior room.
The room was lovely but furniture a little tired with scratches on the wood. There was also stains on the carpet.
Bed was so comfy.
Plenty of sockets and UsB points.
Lovely bathroom with shower gel and shampoo provided.
Didn’t eat or drink at the hotel but the bar area looked very good
Jacqueline
Jacqueline (1 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2024年12月8日
Jack
Jack (1 晚家庭旅程)
Hotels.com 真實旅客評價
6/10 不錯
2024年12月7日
Very slow check in
Checked in online beforehand at hotels suggestion to “save time” Still spent 40 minutes queuing to get keys. Very frustrating and slow. Booked a room with ‘large queen double bed’. Was given a room with twin beds and after another lengthy queue to complain was told they we had been upgraded to larger twin room! City centre location but bar closed at 10pm
L
L (1 晚行程)
Hotels.com 真實旅客評價
2/10 欠佳
2024年12月3日
N
N (2 晚行程)
Hotels.com 真實旅客評價
8/10 很好
2024年12月2日
Laura
Laura (1 晚行程)
Hotels.com 真實旅客評價
2/10 欠佳
2024年12月1日
Great Hotel going to wreck and ruin
I stay at this hotel every year for our works Xmas night out. I cannot believe how much it has gone down hill since last year. Staff absolutely terrible clearly hate their jobs and rude to guests. This morning whilst checking out the lady just left me standing there whilst she had a chat to her mate. The bar had no draught and sold out of bottled lager by 5.30pm there is a Morrisons up the road surely someone could go and buy some.
Bespoke
Bespoke (1 晚友伴旅程)
Hotels.com 真實旅客評價
10/10 完美
2024年11月24日
Night away
Lovely hotel. Friendly staff, room was clean and a good size. Bathroom was spacious and modern. Very comfortable bed.
Nicola
Nicola (1 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2024年11月22日
ellen
ellen (2 晚友伴旅程)
Hotels.com 真實旅客評價
6/10 不錯
2024年11月22日
Overnight gig stay
We waited 45 minutes to collect our keys having checked in online & was told we still needed to queue so pointless doing it online. The bedroom was ok , dated but ok , the air con made a loud noise whilst on . Ideally situated & would be so much better if they got their services up to standard & spent some money on bringing the bedrooms up to a lot of most other hotels standards
lee
lee (1 晚行程)
Hotels.com 真實旅客評價
2/10 欠佳
2024年11月8日
Disappointment
Impressive and modern bar and check in. Very large room but thats where the positive ends unfortunately. Booked a room.for me and my wife and spwnt most of the night falling and getting trapped down the gap between the single beds pushed together to make a double. Is it really too much to as for a double bed? Pillows were none existant. Bathrooms are a throw back to the 90s and very tired. 1 towel.to share. Good job we dont mind. Nearly got divorced because only 1 coffee and 1 hot chocolate sachet provided and we had to rock paper scissiors on who got it? Again is it too much to ask for a hot chocolate each? A coffee each? A towel each? The shower i have had faster leaks on a tap and the shampoo and conditioner bottles in the shower are pointless if they are empty. Cheap cost cutting and lack of attention. I dont usually write reviews good or bad but i simply had to on this occasion. Worst hotel experience i have had in years and would not return or recommend.
Richard
Richard (1 晚行程)
Hotels.com 真實旅客評價
8/10 很好
2024年11月1日
Michael
Michael (1 晚行程)
Hotels.com 真實旅客評價
8/10 很好
2024年10月29日
Jade
Jade (1 晚家庭旅程)
Hotels.com 真實旅客評價
10/10 完美
2024年10月29日
Arlette
Arlette (1 晚商務旅程)
Hotels.com 真實旅客評價
4/10 一般
2024年10月27日
What's all the fuss?
Wouldn't rush to stay here again. Luckily I cashed in reward nights, if I'd paid full price I would not be happy. Booked a twin, on arrival at room it was a double. Back down to reception to be told (rather condescendingly) that if you book through a third party website always contact the hotel if you have specific requests. So the fact my booking states two beds was ignored. Due to hotel being full we were unable to be relocated. The tap on the wash handbasin leaked all over the back of the sink and the shower head would not stay angled correctly for having a shower, ended up having to hold it with one hand while trying to shampoo hair and wash.