Will never stay at Hyatt again:
No tub
No microwave
AC unit leaked onto carpet; had to walk in that mess to get in and out of bed
No help offered
Had to change rooms on Friday
No toilet working in new room; wouldn’t flush
Couldn’t turn water on to take a bath
Called lobby for help and he told me he didn’t know how to troubleshoot either problems! Offered to put us in yet another room! I was livid!
Finally sent someone to help with the tub faucet
Out of 3 ice machines, only one worked (on first floor; we were on the 5th floor)
Needed microwave for neck wrap (have a neck issue and need heat to relieve pain) that needed to be heated up throughout the night; only microwave was on the first floor, in the breakfast area, again we were on the 5th floor
Never again will use a booking website; we needed to receive a full refund for the horrific experience we endured! This was our first Hyatt experience and it’ll be the last.
Colleen
Colleen (3 晚友伴旅程)
Hotels.com 真實旅客評價
8/10 很好
2025 年 9 月 7 日
Ronald
Ronald (2 晚行程)
Hotels.com 真實旅客評價
8/10 很好
2025 年 9 月 7 日
Charlie
Charlie (1 晚行程)
Hotels.com 真實旅客評價
8/10 很好
2025 年 9 月 6 日
Tina
Tina (1 晚家庭旅程)
Hotels.com 真實旅客評價
10/10 完美
2025 年 9 月 6 日
Great stay
Super friendly service, great breakfast, wonderful room. Will be back.
David
David (1 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2025 年 9 月 4 日
Stan
Stan (1 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2025 年 9 月 2 日
Jodie
Jodie (2 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2025 年 9 月 1 日
Terri
Terri (1 晚家庭旅程)
Hotels.com 真實旅客評價
10/10 完美
2025 年 9 月 1 日
christian
christian (2 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2025 年 8 月 30 日
真實旅客
1 晚行程
Hotels.com 真實旅客評價
8/10 很好
2025 年 8 月 28 日
very good
Mary
Mary (1 晚家庭旅程)
Hotels.com 真實旅客評價
10/10 完美
2025 年 8 月 20 日
Excelente servicio
Muy bien
Jesús Benito
Jesús Benito (2 晚家庭旅程)
Hotels.com 真實旅客評價
10/10 完美
2025 年 8 月 16 日
Makayla
Makayla (1 晚家庭旅程)
Hotels.com 真實旅客評價
2/10 欠佳
2025 年 8 月 16 日
Santa Ines
Santa Ines (1 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2025 年 8 月 15 日
Great stay
Had a great stay with the family
Amber
Amber (2 晚家庭旅程)
Hotels.com 真實旅客評價
2/10 欠佳
2025 年 8 月 15 日
Fleas tore us up!! Left without refund. Have to note there were blood stains in randon spots.
paul
paul (1 晚商務旅程)
Hotels.com 真實旅客評價
8/10 很好
2025 年 8 月 15 日
真實旅客
1 晚家庭旅程
Hotels.com 真實旅客評價
6/10 不錯
2025 年 8 月 12 日
Brent
Brent (1 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2025 年 8 月 6 日
jose luis
jose luis (1 晚商務旅程)
Hotels.com 真實旅客評價
10/10 完美
2025 年 8 月 5 日
Clean and friendly
Very clean and everyone on staff that encountered was super friendly and helpful.
真實旅客
1 晚家庭旅程
Hotels.com 真實旅客評價
2/10 欠佳
2025 年 8 月 4 日
The shower had mold, because it leaked & during the night(checked in 4:30 swam till nearly 7p) there was water running. A pipe burst & ceiling was opened with leak
Diana
Diana (1 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2025 年 8 月 3 日
Nice Hotel
Nice room with good wi-fi and TV. Convenient location. Everything was high quality and useful.
Kirk
Kirk (1 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2025 年 8 月 1 日
Hector
Hector (1 晚行程)
Hotels.com 真實旅客評價
8/10 很好
2025 年 8 月 1 日
Stay while visiting relatives in Bella Vista.
Really good hotel, however the European square pillows are terrible. Was in the UK 3 weeks ago and only 1 of the 3 hotels we stayed in were still using these customer unliked pillows. Also on both days we stayed here the shower gel was empty and they didn't have a bath sized bar of soap, only 1 small bar for the sink. On the second day we did not receive any washcloths for use while showering. However would still stay here again as these are things that can be easily fixed.