2/10 欠佳
2025 年 11 月 29 日
The room, upon entry, was not clean. There were dead flies on the floor and other quite visible dirt. When housekeeping came to clean the room, they brought one broom and partially swept the room, accumulating a pile of dirt which was removed with a dustpan once one was located. No vacuum was used. The smell of smoke in this non-smoking room made both my wife and our grandson noxious from the odor which permeated the room's furnishings. It appeared that the complex was used as low income housing making my wife feel that she was not safe in the area. We left the room and went searching for another room which we found at a nearby Holiday Inn. We returned to the Horizon Inn and checked out. At all times the Horizon Inn staff was kind and apologetic. I understand that the cost of the room was non-refundable, but I believe, in this case, this policy needs to be waived. The room was not up to the standards I have come to expect from Hotels.com, and simply was not habitable to our standards. We did not expect 5 star accommodations, but neither did we expect to be walking in visible dirt in our bare feet or smell smoke for our three day weekend visit with our grandson, a student at Anderson University.
Richard
Richard (3 晚家庭旅程)
Hotels.com 真實旅客評價
