This is a standard short stay hotel. Nothing exceptional and nothing disgusting. We were in town for a funeral with my 96 year old Grandmother so the expectations were high,. It took a lot of research to choose a site that she would be comfortable in. Arrival was fine, Natasia was great. Facility appearance was fine, smelled fine, was neat and tidy.
The trouble began in the room. The tub looked stained and had cracks along the sides, which we accepted...it isn't a new hotel. However, the shower would not drain and we soon realized what we thought was stains was residue from the non draining tub. Reported issue, got bathroom cleaned but the tub did not drain still. The toilet was stopped up as well. Reported issue and they came back to fix that.
When we came back from dinner and the elevator did not work. They were able to restart it. The following day the elevator continued to not work on and off for the entire day. With a 96 year old, this was a challenge. Tuesday was wonderful as she was able to relocate my Grandmother to a room on the first floor so this didn't continue to affect her. My husband and I weren't so lucky.
Breakfast was terrible, the woman that was "working" in that area did a less than half-ass job at stocking and keeping the area clean. There were consistently no dishes to use and the food was obviously OLD. By day two we abandoned hope of it getting better and got breakfast at First Watch (highly recommend).
