Worst experience checking in. Tru Hilton cancelled my reservation the morning of my check in, I booked through Expedia and was told my reservation couldnt be found. I had to call Expedia and was on hold for an hour only to be told that the hotel (Hilton) had canceled the reservation. Then Expedia and Hilton went back and forth trying to figure out how to get me checked in. I had already paid and had to repay on my card at the front desk to check in, i was told that they would issue a refund later. It shouldn't take an hour and a half to get checked in. It was embarrassing standing there as other people were checked in 4 different parties, while I waited on Expedia and the front desk agent who messaged his manager at the start of this situation and when I politely asked if he could escalate it to his manager he said “my manager has not replied to me since I tried contacting them earlier” this happened at about 445pm on Friday August 16th. The manager should have been readily available to hep resolve this situation. I dont blame the front desk agent at all, he was doing his best, this is a systems issue with Hilton and Expedia.
Ivan
Ivan (2 晚行程)
Expedia 真實旅客評價
10/10 完美
2024年8月12日
Cathy
Cathy (2 晚友伴旅程)
Hotels.com 真實旅客評價
8/10 很好
2024年7月29日
Melessa
Melessa (5 晚行程)
Expedia 真實旅客評價
10/10 完美
2024年7月24日
Excellent experience.
Lesa
Lesa (4 晚行程)
Expedia 真實旅客評價
10/10 完美
2024年7月24日
Clean
Carl
Carl (2 晚商務旅程)
Expedia 真實旅客評價
10/10 完美
2024年7月23日
Wonderful experience! Will be staying again when we come back to Oklahoma.
Tina
Tina (2 晚行程)
Expedia 真實旅客評價
10/10 完美
2024年7月14日
Reasonable price, clean and in a good location!
Rita
Rita (1 晚家庭旅程)
Expedia 真實旅客評價
10/10 完美
2024年7月14日
Gary
Gary (1 晚行程)
Expedia 真實旅客評價
10/10 完美
2024年7月13日
真實旅客
1 晚行程
Hotels.com 真實旅客評價
10/10 完美
2024年7月13日
Janine
Janine (1 晚行程)
Expedia 真實旅客評價
8/10 很好
2024年7月13日
Room was too compact
ron
ron (1 晚行程)
Expedia 真實旅客評價
10/10 完美
2024年7月9日
Melissa
Melissa (2 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2024年7月8日
Yvette
Yvette (5 晚行程)
Expedia 真實旅客評價
4/10 一般
2024年7月7日
While the property itself was pleasant, there was really no place to put your clothes if you plan on staying for a period of time.
BIGGEST COMPLAINT - our stay was 4 nights and not 1 time did they come clean our room. We had to take out our own trash and take our towels down to swap out for fresh ones. Not acceptable
Michelle
Michelle (4 晚行程)
Expedia 真實旅客評價
10/10 完美
2024年7月5日
Lee
Lee (1 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2024年7月2日
真實旅客
1 晚行程
Hotels.com 真實旅客評價
8/10 很好
2024年6月28日
Rooms smaller but efficient. Front desk staff friendly. First assigned room ww went to housekeeping had just started cleaning. Reassigned another room, but everyday, our keys did not work and we would have to get reset. Scary if our keys worked at first assigned room. Didn't try!
Debra
Debra (3 晚友伴旅程)
Expedia 真實旅客評價
8/10 很好
2024年6月28日
Berta Jo
Berta Jo (1 晚行程)
Expedia 真實旅客評價
10/10 完美
2024年6月26日
Excellent!! What a great property. The price is right and we’re having a great time. Buffalo Wild Wings is right across the street. Enjoyed our dinner and hitting the sack. Thanks Tru!