We wer very happy with the condition of the resort. our room was very clean and modern.
The service around the pool however was poor. The server walked right by us and would ask couples by us if they wanted anything.
The pool bar tender didn't know how to make many drinks.
MARTI
MARTI (7 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2025 年 2 月 4 日
Our 4th visit to Lina Palace. We enjoyed the setice and laid back crowd. Our room faced the ocean and the weather was perfect.
真實旅客
2 晚行程
Hotels.com 真實旅客評價
6/10 不錯
2025 年 1 月 2 日
Won't stay again due to security guard
A lot of the stay was good. Front desk staff was amazing, the entertainment guy was amazing and the bartending staff was amazing.
The issue with this resort was the security staff, particularly the heavy set security guard with the penguin walk. The entire time he was on his shifts, he would hover around our extended family (3 families) and watch everything like a hawk. If my wife's parents who live in Maz came to visit, he would be there in an instant to escort them off the premises even though they weren't using the facilities. They would be coming to link up with their 3 daughters families to go out and experience Maz. He also watched our shuttle leave on the last day and then as soon as it left made sure to escort them off the property.
He also got very upset and my niece who accidentally took her wrist band off because she is a child. He had to escort her to the front counter at an instant making her feel uncomfortable.
I will be returning to Maz to visit my family but will not be staying at the Luna Palace or any Palace hotels because of this. What should have been a relaxing week was hampered by the security guard who wouldnt leave our family to enjoy the hotel pool.
Steph
Steph (7 晚家庭旅程)
Hotels.com 真實旅客評價
10/10 完美
2025 年 1 月 1 日
Great view to the beach.
Irene
Irene (4 晚家庭旅程)
Expedia 真實旅客評價
2/10 欠佳
2024 年 12 月 23 日
Rogelio
Rogelio (1 晚行程)
Expedia 真實旅客評價
8/10 很好
2024 年 12 月 21 日
We have stayed at the Luna Palace numerous times the past years on an annual family vacation. This year, we definitely seen improvement with happier staff and an amazing breakfast on site included in our daily rate. Our view was incredible as per usual. Only major hiccup, is our room had mild luke warm water only the entire stay. When bringing to their attention, as Gold Members, they offered a couple other rooms to try: the water temperature was no improvement when testing. It would be a positive direction for Luna to look into improving to a “On Demand “ or new hot water system in the facility. Another strange policy we have found is the Luna charges 60 pesos when leaving if you don’t do the dishes. Yet, we leave a daily Tip for the maids, could this not be part of the task routine? Interesting there is no dish soap, dish towel to wash dishes so wonder how the cleanliness of the complete kitchen supplies are…. Is everyone just washing with cold water? This is what we had to do. If this policy could be revisited that would be a stronger push for guests to stay at the facility ….. after all, the rates have exceeded the last years staying at this location.
Kelly
Kelly (11 晚浪漫旅程)
Expedia 真實旅客評價
10/10 完美
2024 年 12 月 20 日
Murray Richard
Murray Richard (14 晚行程)
Expedia 真實旅客評價
10/10 完美
2024 年 12 月 18 日
Lawrence
Lawrence (14 晚行程)
Expedia 真實旅客評價
10/10 完美
2024 年 12 月 15 日
5 stars
Duc
Duc (7 晚行程)
Expedia 真實旅客評價
10/10 完美
2024 年 12 月 14 日
The lady who cleaned my room Noemi was the best. If I’d change one thing they need a real restaurant and bar. It seemed it was always a buffet
Alastair Matthew
Alastair Matthew (28 晚行程)
Expedia 真實旅客評價
10/10 完美
2024 年 12 月 13 日
We stay here every year - great place, a few small details would make this place outstanding. For example dish cloths and soap to do your dishes. Salt and pepper. Coffee filter. The people are great and the location is quiet!
Melissa
Melissa (14 晚友伴旅程)
Expedia 真實旅客評價
10/10 完美
2024 年 12 月 12 日
We come to Mazatlan every year with a group of friends. There is a choice of three different rooms, we book the one bedroom suite. They all have a good size fridge, microwave and two burner stove if you want to cook some meals. Staff are friendly and the front desk team speaks good English. Nice pool and beach. Great access to the rest of Mazatlan by pulmoñia or bus.
Karen
Karen (14 晚友伴旅程)
Expedia 真實旅客評價
10/10 完美
2024 年 12 月 10 日
The location is perfect, the heated pool and beach are great & all the staff are great!
Brenda
Brenda (26 晚浪漫旅程)
Expedia 真實旅客評價
10/10 完美
2024 年 12 月 7 日
Brendan
Brendan (3 晚行程)
Expedia 真實旅客評價
6/10 不錯
2024 年 12 月 1 日
Crystal
Crystal (3 晚行程)
Expedia 真實旅客評價
8/10 很好
2024 年 11 月 27 日
Donna
Donna (3 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2024 年 11 月 27 日
My wife and I stayed at Luna Palace for two weeks and really enjoyed our stay. The rooms are very nice, quiet, the staff is friendly and helpful and they work tirelessly to keep the property spotless. The kitchen in our suite was functional but a bit light on utensils/specialty items (a minor quibble) so bear that in mind if you have specific culinary items you depend on. We liked the property location which was close to many shopping and dining options, and close enough to make the Golden Zone accessible without being 'in the thick of it.'
The pool area was very nice and they had daily music and activities that made relaxing by the pool fun and entertaining. The staff were all great and a special Thank You to Nelly at the front desk who went out of her way to assist us and was very helpful.
This was our fifth trip to Mazatlan but first near the Golden Zone (previously stayed in the Marina Area) and we really liked the more central location, walkability and overall 'vibe' of this property. You really felt like you were in a little hidden tropical paradise, and we will definitely be returning to this property. Highly recommended and a big Thank You again to all the great Luna Palace staff.
Brian Claude
Brian Claude (14 晚家庭旅程)
Expedia 真實旅客評價
10/10 完美
2024 年 11 月 25 日
Dianna
Dianna (6 晚行程)
Expedia 真實旅客評價
10/10 完美
2024 年 11 月 25 日
Dianna
Dianna (8 晚行程)
Expedia 真實旅客評價
8/10 很好
2024 年 11 月 25 日
Pina
Pina (7 晚行程)
Expedia 真實旅客評價
8/10 很好
2024 年 10 月 29 日
Everything was great except we were not all inclusive and when we tried to eat there they didn't know what to do?
Chad
Chad (7 晚浪漫旅程)
Expedia 真實旅客評價
10/10 完美
2024 年 10 月 20 日
Un lugar muy tranquilo,sinlo que buscas es descansar este es el lugar correcto!!!
Carlos
Carlos (3 晚行程)
Expedia 真實旅客評價
8/10 很好
2024 年 10 月 16 日
Todo Bien
todo muy bien, me gusta que la habitacion tiene cocineta, la playa es muy buena, se puede uno meter a nadar sin problema, ademas de que hay salvavidas y actividades en el area de la alberca