The location and views for the place was spectacular, we stayed in a cabin bedroom and found the bathroom very cold and the tv did not work. A little tired woild be how we would describe the room.
Alot of the paths were in desperate need of repair and dangerous in some areas. We arrived and there was a wedding going on and therefore could not park nor book a meal for the evening which was disappointing.
We used the spa facilities and were disappointed that there was so many people in the space,.perhaps limiting bookings would be wise.
We ate in the bar on the second night and i ordered the Mediterranean veg salad with chicken but there was no chicken on the salad. No staff were available to speak with or check if our food was ok.
I had a treatment on our final day and this was excellent, but felt sorry for how the staff were having to fend off so many people coming to the spa and presumably as part of a package were wanting to book treatments but there wasnt availability. The staff member was professional in her approach for the customers but had been put in a difficult.position through poor booking or greed. People were queueing to get in the changing rooms!
When we checked out, we were not asked if we had enjoyed our stay
Joanne
Joanne (2 晚行程)
Hotels.com 真實旅客評價
8/10 很好
2025 年 3 月 30 日
Christine
Christine (1 晚家庭旅程)
Hotels.com 真實旅客評價
6/10 不錯
2025 年 3 月 13 日
Staff
Nice stay. Staff were slow and kinda helpful at times. Had to wait a full day to get the tv fixed but ended up moving rooms.
James
James (2 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2025 年 3 月 6 日
Josh
Josh (1 晚商務旅程)
Hotels.com 真實旅客評價
10/10 完美
2025 年 3 月 3 日
Neil
Neil (1 晚家庭旅程)
Hotels.com 真實旅客評價
8/10 很好
2025 年 3 月 3 日
Deborah
Deborah (1 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2025 年 2 月 28 日
Rupert
Rupert (1 晚商務旅程)
Hotels.com 真實旅客評價
4/10 一般
2025 年 2 月 15 日
Cosy atmosphere but facilities not working
People are very nice and friendly, however we have heard a lot of people complaining about things not working at the spa or misunderstandings about food/drink orders, etc.
Spa was not tidy at all and not all the things were working.
We have chosen this place because of the spa however we did not get any info in advance that it is not fully working.
Definitely need to improve things there.
Bar is quiet, no music at all. Although they kept turning it on but after one song it would turn off again. Definitely need to fix this as it is too quiet and music does add a lot to the atmosphere.
Lina
Lina (1 晚行程)
Hotels.com 真實旅客評價
8/10 很好
2025 年 2 月 2 日
When we arrived we were given room 12 but upon opening the door it was filled with builders rubbish. We then waited for a while and the manger came to see us saying he only had 1 other room but it has no hot water. He said we could use the spa for free and was very helpful and kind. He said he will re fund half our money back which I’m not sure how this happens as I still havent had this. If I get my money back I would definitely come again and we did have a really nice time
Tom
Tom (1 晚行程)
Hotels.com 真實旅客評價
2/10 欠佳
2025 年 1 月 31 日
Sasha
Sasha (2 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2025 年 1 月 29 日
Alex
Alex (1 晚行程)
Hotels.com 真實旅客評價
8/10 很好
2025 年 1 月 20 日
Jason
Jason (4 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2025 年 1 月 18 日
Melvin
Melvin (1 晚行程)
Hotels.com 真實旅客評價
4/10 一般
2025 年 1 月 18 日
An excutive woodland lodge stay with dogs
Jan 2025 - Two night stay for a retired couple with two dogs. The accommodations looked like detached woodland lodge on the website but was actually split into three with very little sound proofing at all, We could hear the full conversations of our adjoining guests whilst inside our lodge. The accommodation was basic, dated and well worn. Doors were scratched by previous pets and the modular settee and chair were cheap and uncomfortable. The lodge consisted of one room with door to dated but clean bathroom and door to tiny room with single bed. Bedding very clean on small double bed. There was a small fridge sat on the floor without worktop or unit,no cutlery or tin opener etc to prepare tinned dog food, Dog bowls washed in small bathroom sink with handwash. The TV was dated and we had no digital channels / signal or internet on our first night . There was no connection to Wi-Fi or signal available from our lodge on our first night but we were able to connect on our 2nd night.
Spa and pool good and couldn’t fault the breakfast. Surroundings were quiet and ideal for dog walking. We were charged an extra £40 for two dogs for the two nights. The charge wasn’t mentioned until we’d actually booked our dog friendly accommodation.
Darren
Darren (2 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2025 年 1 月 14 日
Nicola
Nicola (2 晚行程)
Expedia 真實旅客評價
4/10 一般
2025 年 1 月 6 日
We met up with our family on Sat night and were VERY disappointed that the site mgr told us the bar would be open until 11pm but closed it at 9.30pm and refused to servemore drinks. Other guests made same complaint. Other than him the staff were excellent.
John
John (2 晚家庭旅程)
Hotels.com 真實旅客評價
10/10 完美
2025 年 1 月 1 日
Lovely cabins, nice spa.
Toby
Toby (1 晚浪漫旅程)
Expedia 真實旅客評價
10/10 完美
2024 年 12 月 29 日
Lovely woodland lodge, stayed in the same lodge twice now.
Absolutely beautiful.
Only thing missing was last year, there was a Christmas tree in the lodge but not this year, but only a minor detail.