We've stayed at many Holiday Inn Express locations throughout the years and this one is not up to the standards we have come to expect. First, there was trash in various areas in the room that was obviously just overlooked as well as toothpaste on the mirror and hair in the shower. Second, he beds were horrible in terms of comfort. Third, the AC needs servicing, it was very loud and inefficient.
Then, upon waking up early to leave for the day, the elevator was turned off. After bringing luggage down the stairs multiple times. I checked to see if there was someone at the front desk for an explanation and no one was there. In addition to that, there was no signage explaining why the elevator was not in service. While we are not disabled, someone who absolutely needs that service might at least want an explanation.
All in all, going to think twice about booking at this brand again.