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Mercure Carcassonne la Cite Hotel

4.0 star property
Hotel with restaurant, near Château Comtal

Choose dates to view prices

Photo gallery for Mercure Carcassonne la Cite Hotel

Privilege Room - a double bed and a trundle bed for 2 people | In-room safe, desk, blackout drapes, soundproofing
Exterior
Breakfast, lunch, dinner served; local cuisine
Garden
Reception
Experience the charm of Mercure Carcassonne la Cite Hotel, near Château Comtal. Enjoy a meal at La Table de l'Olivier, then relax with a drink by the pool or unwind on the garden terrace. With in-room WiFi and dry cleaning services available, previous guests rave about the helpful staff.

Reviews

9.4 out of 10
Exceptional

Popular amenities

  • Electric vehicle charging point
  • Bar
  • 24/7 front desk

Main amenities (12)

  • Daily housekeeping
  • Restaurant and bar/lounge
  • Breakfast available
  • Fitness center
  • Seasonal outdoor pool
  • Pool bar
  • Room service
  • 3 meeting rooms
  • Meeting rooms
  • Terrace
  • 24-hour front desk
  • Garden

For families (6)

  • Children stay free
  • Television
  • Garden
  • Terrace
  • Daily housekeeping
  • Coffee/tea maker
$110 nightly
The total price is $128
Nov 2 - Nov 3
Total with taxes and fees

Why we love this property

Poolside summer oasis
Seasonal outdoor pool area boasts loungers, umbrellas, and a poolside bar. This hotel creates a perfect setting for warm-weather relaxation.
Delicious dining choices
This hotel offers locally-sourced food and organic cuisine at the restaurant. A buffet breakfast with vegetarian options awaits, plus a bar for evening drinks.

Room options

Check availability for these dates

Tonight
Oct 2 - Oct 3
Check availability for tonight Oct 2 - Oct 3
Tomorrow
Oct 3 - Oct 4
Check availability for tomorrow Oct 3 - Oct 4
Available filters for rooms
Showing 4 of 4 rooms

View all photos for Twin Room, Classic Twin Room, 2 Twin Beds

In-room safe, desk, blackout drapes, soundproofing

Twin Room, Classic Twin Room, 2 Twin Beds

9.0 out of 10
Wonderful
(8 reviews)

Highlights

Soundproofed
Air conditioning
TV
Blackout drapes/curtains
Hair dryer
Eco-friendly toiletries
Coffee/tea maker
Eco-friendly cleaning supplies
  • Sleeps 2
  • 2 Twin Beds

View all photos for Privilege Room - a double bed and a trundle bed for 2 people

Privilege Room - a double bed and a trundle bed for 2 people | In-room safe, desk, blackout drapes, soundproofing

Privilege Room - a double bed and a trundle bed for 2 people

9.8 out of 10
Exceptional
(12 reviews)

Highlights

Soundproofed
Air conditioning
Free cribs/infant beds
TV
Blackout drapes/curtains
Eco-friendly toiletries
Bathrobes
Hair dryer
  • Sleeps 4
  • 1 Double Bed and 1 Double Trundle Bed

View all photos for Classic Room, 1 Double Bed

In-room safe, desk, blackout drapes, soundproofing

Classic Room, 1 Double Bed

8.8 out of 10
Excellent
(22 reviews)

Highlights

Soundproofed
Air conditioning
TV
Blackout drapes/curtains
Hair dryer
Eco-friendly toiletries
Coffee/tea maker
Eco-friendly cleaning supplies
  • Sleeps 2
  • 1 Double Bed

View all photos for Privilege Room - two single beds and a trundle bed for 2 people

In-room safe, desk, blackout drapes, soundproofing

Privilege Room - two single beds and a trundle bed for 2 people

9.4 out of 10
Exceptional
(3 reviews)

Highlights

Soundproofed
Air conditioning
Free cribs/infant beds
TV
Blackout drapes/curtains
Eco-friendly toiletries
Bathrobes
Hair dryer
  • Sleeps 4
  • 2 Twin Beds and 1 Double Sofa Bed

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Hôtel Le Donjon - Coeur de la Cité Médiévale

  • Pet friendly
  • Parking available
  • Free WiFi
  • Restaurant
9.0 out of 10, Wonderful, 1,004 reviews
$123 nightly
The price is $142
Nov 1 - Nov 2
Total with taxes and fees
Hôtel Le Donjon - Coeur de la Cité Médiévale
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About the neighborhood

Map
18, Rue Camille Saint-Saens, Carcassonne, Aude, 11000

What's nearby

  • Le Musée de la Torture de Carcassone - 6 min walk - 0.6 km
  • Château Comtal - 6 min walk - 0.6 km
  • Basilica of Saint-Nazaire - 8 min walk - 0.7 km
  • Narbonnaise Gate - 8 min walk - 0.7 km
  • Aude Gate - 11 min walk - 1.0 km

Getting around

  • Carcassonne (CCF-Pays Cathare) - 17 min drive
  • Castres (DCM-Mazamet) - 71 min drive
  • Couffoulens Station - 10 min drive
  • Verzeille Station - 18 min drive
  • Carcassonne Station - 27 min walk

Restaurants

  • ‪La Girouette - ‬6 min walk
  • ‪La Demeure Du Cassoulet - ‬7 min walk
  • ‪Le Senechal - ‬7 min walk
  • ‪La Taverne du Chateau - ‬6 min walk
  • ‪Hôtel du Château - ‬4 min walk

About this property

Mercure Carcassonne la Cite Hotel

Located near a train station, Mercure Carcassonne la Cite Hotel is a great choice for a stay in Carcassonne. The seasonal outdoor pool is a great spot to take a dip, and guests can grab a bite to eat at La Table de l'Olivier, which serves local cuisine and is open for breakfast, lunch, and dinner. Other features include a poolside bar, a fitness center, and a terrace. Fellow travelers love the helpful staff.

At a glance

DONE

Hotel size

    • 80 rooms
    • Arranged over 3 floors
DONE

Arriving/Leaving

    • Check-in start time: 4:00 PM; Check-in end time: midnight
    • Contactless check-in available
    • Late check-in subject to availability
    • Minimum check-in age: 18
    • Check-out time is noon
    • Contactless check-out available
DONE

Special check-in instructions

    • Front desk staff will greet guests on arrival at the property
DONE

Required at check-in

    • Credit card, debit card, or cash deposit required for incidental charges
    • Government-issued photo ID may be required
    • Minimum check-in age is 18
DONE

Children

    • Up to 2 children (12 years old and younger) stay free when occupying the parent or guardian's room, using existing bedding
DONE

Pets

    • Pets allowed*
    • Service animals welcome
WIFI

Internet

    • Free WiFi in public areas
    • Free WiFi in rooms
LOCAL_PARKING

Parking

    • Free uncovered onsite self parking
    • Free onsite RV/bus/truck parking
    • Wheelchair-accessible parking on site
    • Electric vehicle charging point on site
DONE

Other information

    • Smoke-free property

Property amenities

Food and drink

  • Buffet breakfast (surcharge) 6:30 AM–10:00 AM on weekdays and 6:30 AM–10:30 AM on weekends
  • Restaurant
  • Bar/lounge
  • Poolside bar
  • Room service (limited hours)
  • Water dispenser

Traveling with children

  • Children stay free (see details)
  • Children's menu

What to do

  • Golfing nearby

Working away

  • 3 meeting rooms

Services

  • 24-hour front desk
  • Dry cleaning/laundry services
  • Luggage storage
  • Multilingual staff
  • Pool loungers
  • Pool umbrellas

Facilities

  • 1 building/tower
  • Safe-deposit box at front desk
  • Garden
  • Terrace
  • Television in common areas
  • Fitness center
  • Seasonal outdoor pool
  • Bicycle parking
  • At least 80% of food locally-sourced
  • At least 80% organic food
  • Vegan dining options
  • Vegetarian dining options
  • Humane treatment of captive wild animals
  • At least 10% of profits reinvested in community & sustainability
  • Local culture & ecosystem education
  • Double-glazed windows
  • At least 80% lighting from LEDs
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • No plastic soda bottles
  • No plastic coffee stirrers
  • No plastic drinking straws
  • Reusable cups only
  • Reusable tableware only
  • Banquet hall

Accessibility

  • Elevator
  • Wheelchair-accessible parking
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk

Room amenities

Be entertained

  • Television
  • Satellite TV channels

Home comfort

  • Air conditioning (climate-controlled)
  • Coffee/tea maker
  • Electric kettle
  • Iron/ironing board (on request)

Sleep well

  • Blackout drapes/curtains
  • Soundproofed rooms
  • Bed sheets provided

Freshen up

  • Eco-friendly toiletries
  • Hair dryer
  • Towels

Stay connected

  • Desk
  • Free WiFi
  • Phone

More

  • Daily housekeeping
  • In-room safe
  • Eco-friendly toiletries
  • Bulk dispenser for toiletries
  • Eco-friendly cleaning products provided
  • Energy-saving switches
  • LED light bulbs
  • Recycling
  • Water-efficient showers only

Special features

Dining

La Table de l'Olivier - This restaurant specializes in local cuisine and serves breakfast, lunch, and dinner. A children's menu is available.

Fees & policies

Mandatory fees

You'll be asked to pay the following charges by the property at check-in or check-out. Fees may include applicable taxes:
  • A tax is imposed by the city: EUR 2.89 per person, per night. This tax does not apply to children under 18 years of age.

Optional extras

  • Buffet breakfast is offered for an extra charge of approximately EUR 18 per person
  • Late check-out can be arranged for an extra charge of EUR 40

Pets

  • Service animals exempt from fees
  • Pets are allowed for an extra charge of EUR 10 per pet, per day

Pool, spa, & gym (if applicable)

  • Pool access available from 9:00 AM to 8:30 PM
  • The seasonal pool is open from June to September
  • Children under 12 years old are not allowed in the swimming pool without adult supervision

Policies

Guests can rest easy knowing there's a carbon monoxide detector, a fire extinguisher, a smoke detector, and window guards on site.
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation.
This property accepts credit cards, ANCV Chèques-vacances and cash.
Credit cards accepted: Visa, Mastercard, American Express, Eurocard
Cashless transactions are available.
Cash transactions at this property cannot exceed EUR 1000, due to national regulations. For further details, please contact the property using information in the booking confirmation.
This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels).
Property Registration Number FR27384824322

National rating

This property has received its official star rating from the French Tourism Development Agency, ATOUT France.

Also known as

Mercure Carcassonne Cite Hotel
Mercure Cite Hotel
Mercure Carcassonne Porte Cite Hotel
Mercure Porte Cite Hotel
Mercure Carcassonne Porte Cite
Mercure Porte Cite
Mercure Carcassonne Porte De La Cite Hotel
Mercure Carcassonne La Cite
Mercure Carcassonne La Cité
Mercure Carcassonne la Cite Hotel Hotel
Mercure Carcassonne la Cite Hotel Carcassonne
Mercure Carcassonne la Cite Hotel Hotel Carcassonne

Frequently asked questions

Does Mercure Carcassonne la Cite Hotel offer free cancellation for a full refund?

Yes, Mercure Carcassonne la Cite Hotel does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.

Is there a pool at Mercure Carcassonne la Cite Hotel?

Yes, there's a seasonal outdoor pool. Guests have pool access from 9:00 AM to 8:30 PM.

Are pets allowed at Mercure Carcassonne la Cite Hotel?

Yes, pets are welcome. There's a charge of EUR 10 per pet, per day. Service animals are exempt from fees.

Is parking offered on site at Mercure Carcassonne la Cite Hotel?

Yes, there's free self parking. Free RV/bus/truck parking and electric vehicle charging are available.

What are the check-in and check-out times at Mercure Carcassonne la Cite Hotel?

Check-in start time: 4:00 PM; Check-in end time: midnight. Check-out time is noon. Late check-out is available for a charge of EUR 40. Contactless check-in and check-out are available.

What is there to do at Mercure Carcassonne la Cite Hotel and nearby?

Mercure Carcassonne la Cite Hotel has a seasonal outdoor pool and a fitness center, as well as a garden.

Are there restaurants at or near Mercure Carcassonne la Cite Hotel?

Yes, La Table de l'Olivier offers local cuisine.

What's the area around Mercure Carcassonne la Cite Hotel like?

Mercure Carcassonne la Cite Hotel is in the heart of Carcassonne, a short 4-minute walk from Château Comtal and 5 minutes' walk from Narbonnaise Gate.

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Mercure Carcassonne la Cite Hotel Reviews

Reviews

9.4

Exceptional

9.4/10

Cleanliness

9.4/10

Staff & service

8.8/10

Amenities

9.2/10

Property conditions & facilities

9.0/10

Eco-friendliness

Popular mentions

Service staff
Room
Location
Breakfast
Castle
Parking
Walking
View
Lobby
Old town

What guests liked

  • Breakfast was consistently described as very good, excellent, and amazing with a varied selection. (14 reviews)
  • The property's restaurant offered a lovely lunch and an extensive breakfast selection, with good dinner options as well. (3 reviews)
  • The pool was excellent, fun for kids, and a great place to relax with a good size pool and sunbathing area. (5 reviews)
AI Sparkle IconFrom real guest reviews summarized by AI.

Reviews

10/10 Exceptional

Henkilökunta ystävällistä ja ruoka hyvää. Sijainti hyvä. Huone hieman vanhahtava, mutta toimiva. Suosittelen
Timo, 1-night trip

10/10 Exceptional

C’est la seconde fois que nous venons dans cet hôtel et tout est parfait . Le personnel est adorable et très arrangeant.
vanessa, 3-night trip

10/10 Exceptional

A great stay, very comfortable and a great location
Marcus, 1-night trip

10/10 Exceptional

Très bien situé, chambre bien confortable, parfait pour une escapade à pied dans la ville fort.
MARTIN, 1-night trip

8/10 Very good

The reception staff are very good on check in
STUART, 3-night trip

10/10 Exceptional

Everthing ok, the rooms, breakfast, Pool top.
Siegfried, 1-night trip

10/10 Exceptional

Fantastic hotel. And only 5 mins walk away from the old city.
Mel, 1-night trip

8/10 Very good

Enjoyed our stay
Philip, 2-night trip

10/10 Exceptional

Gerne wieder

Sehr angehnemes, sehr ruhiges Hotel im Zentrum, alles fussläufig, gutes Frühstück und guter Service.
Thilo, 2-night trip

10/10 Exceptional

Fab hotel, 10 min walk to Carcassonne Le Cite, warm friendly staff, excellent facilities, nice restaurant, outdoor pool with pool bar, food and drink priced at around the same as Le Cite, i would definitely stay here again.
paul, 3-night trip

8/10 Very good

Hôtel convenable personnel à l’accueil très bien, nous avons avons eut un surclassement à notre demande.
Gerard, 1-night trip

10/10 Exceptional

Très bien

Très bien, très joli déco et literie très confortable, hôtel facile d’acces, un accueil très sympathique.
fabienne, 1-night trip

10/10 Exceptional

Hotel tres proche de la cité historique offrant un cadre calme et agréable. L'équipe de l'hotel est attentive et disponible.
Emilie, 1-night trip

10/10 Exceptional

Helt igennem skønt

Fantastisk hotel, med en super beliggenhed lige ved Cite (den gamle fæstning). Flot morgenbuffet og 3 retters menu på stedet. Hvis vi skal nævne et minus, så er det at poolen var lidt kold. Men herrer gud! Vi kommer nok igen!
Thomas, 2-night trip

8/10 Very good

Découverte de Carcassonne

Hotel bien situé près de l'entrée principale de la cité fortifiée. Personnel très sympathique et professionnel
Richard, 2-night trip

8/10 Very good

perfect location for La Cité

Comfortable hotel in excellent location. Staff very attentive and friendly. Dinner in the restaurant was lovely. Excellent choices for buffet breakfast.
Clare, 3-night trip

8/10 Very good

Halte à Carcassonne

Très bonne halte au Mercure de Carcassonne - pratique parking dans l’hôtel. Personnel très professionnel et très accueillant. Restaurant de qualité.
Philippe, 1-night trip

6/10 Good

Excellent location. Friendly staff. Restaurant needs training in hospitality. Room had bugs and tile grout in bathroom was not clean.
Amal, 3-night trip

10/10 Exceptional

Our family with small children had a great stay. Clean, comfortable, spacious rooms and an excellent breakfast.
Jamie, 1-night trip

10/10 Exceptional

Oltre le mie aspettative. Ambiente accogliente, personale gentile, ristorante buono, stanza ottima. Unico neo è stato che nessuno parlava italiano.
Giovanni, 1-night trip

10/10 Exceptional

Très bel hôtel. Super pratique pour le parking. Juste à côté du château.
gérald, 1-night trip

8/10 Very good

Les personnes à la réception adorables et très accueillantes super literie
Christophe, 1-night trip

10/10 Exceptional

Beautiful room

Such a beautiful hotel room, we really enjoyed our 1 night stay with our dog
Philippa, 1-night trip

8/10 Very good

Excellent location. Everything good. Very hot weather and AC struggled. Otherwise 10
Neill, 3-night trip

10/10 Exceptional

Fabulous hotel and great location in a beautiful place.
David, 1-night trip