Bad hospitality and bad management. The hotel was under renovation but I was not informed of. In the morning sharp at 9:00am, hammering sound just right above my room awakened me. When I stepped out the room, I found that my room was just like sitting in the midst of construction site. I went to reception desk, the staff was rude and said they are lawful to work. What a hospitality it is! I was very disappointed and angry about this. When I made a request to contact her manager, she told me that he is busy and so I have to sit aside and wait without knowing how long should I have to wait. I am sure that she had not pass my complaint to her head.
真實旅客
4 晚家庭旅程
Hotels.com 真實旅客評價
8/10 很好
2023年10月29日
Room is large and comfortable.
Wing Kuen Rocky
Wing Kuen Rocky (4 晚行程)
Expedia 真實旅客評價
8/10 很好
2023年10月26日
Not bad.
Chun Hung
Chun Hung (7 晚友伴旅程)
Expedia 真實旅客評價
8/10 很好
2023年8月14日
The hotel is close to Gilmore Station and Brentwood Station. Just need to walk 7-8 mins to get there. Brentwood Centre is nearby.
Chi Ming
Expedia 真實旅客評價
8/10 很好
2023年4月20日
Problem with the Air Conditioner
Location is great. The restaurant at the hotel is reasonably priced and the food and service is good. However the air conditioner in the hotel room is placed literally next to the bed on floor. The fan of the AC could not be flipped so the AC had been blowing right to my face when I slept!
No hot water and everything is very old and not clean. It’s the worst hotel I have ever stayed.
Yu-Hsiang
Yu-Hsiang (1 晚家庭旅程)
Expedia 真實旅客評價
8/10 很好
2022年4月3日
房间偏小
真實旅客
4 晚家庭旅程
Hotels.com 真實旅客評價
10/10 完美
2024年12月22日
Businesses layover
Very central with lots of amenities in the surrounding area. Very satisfied and will stay there again
Anders
Anders (1 晚商務旅程)
Hotels.com 真實旅客評價
10/10 完美
2024年12月20日
It’s a nice place to stay and affordable!
真實旅客
5 晚行程
Hotels.com 真實旅客評價
8/10 很好
2024年12月19日
Susan
Susan (1 晚行程)
Hotels.com 真實旅客評價
6/10 不錯
2024年12月18日
savitri
savitri (3 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2024年12月17日
Walter
Walter (2 晚家庭旅程)
Hotels.com 真實旅客評價
10/10 完美
2024年12月16日
Bibhav
Bibhav (1 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2024年12月15日
Tessa
Tessa (2 晚行程)
Hotels.com 真實旅客評價
8/10 很好
2024年12月11日
真實旅客
1 晚家庭旅程
Hotels.com 真實旅客評價
8/10 很好
2024年12月9日
Amie
Amie (1 晚行程)
Hotels.com 真實旅客評價
8/10 很好
2024年12月8日
Jorden
Jorden (2 晚家庭旅程)
Hotels.com 真實旅客評價
6/10 不錯
2024年12月8日
Do not recommend
Train noise, cold room, poor paint job, stained carpet. Overall run down room with poor renovation job done. Old bathtub not removed, old pipes and horrible pillows. That sums up the room I had to pay over $1,000 per day for Taylor Swift show. And they charged 12.00 pot parking on top of it.
真實旅客
3 晚家庭旅程
Hotels.com 真實旅客評價
10/10 完美
2024年12月6日
Caitlin
Caitlin (1 晚行程)
Hotels.com 真實旅客評價
8/10 很好
2024年12月2日
Gregory
Gregory (4 晚商務旅程)
Hotels.com 真實旅客評價
6/10 不錯
2024年12月1日
Disappointing
I booked a double queen studio and was surprised at how tiny the room was. Upon entering the room, the hallway is extremely long and leads to a tiny space where the two beds are. Minimal space and a tiny bathroom with no counter space. Probably the most confined I've ever felt in a hotel room (especially one that is supposed to be a suite). There were three of us, which is why I booked a room with two beds and they charged us for an extra person. No complimentary coffee or water in the lobby. The rooms are outdated, but they are trying to make the lobby and dining area look nice. I would not stay here again.
真實旅客
2 晚家庭旅程
Hotels.com 真實旅客評價
2/10 欠佳
2024年11月30日
Sarah
Sarah (1 晚商務旅程)
Hotels.com 真實旅客評價
4/10 一般
2024年11月28日
Not Service Animal Friendly
This is an ok hotel expensive especially with a Service Animal $100 a night that’s ridiculous my dogs cleaner then the walls of our hotel room