This hotel made a memorable experience for my family but not in a positive way. Our room was filthy in many places, the food was inedible (even the waffle batter was sour), the pool was yellow from not being cleaned, the towels were ancient, threadbare, and rough, and the customer service was mixed (the night shift was pleasant, though). The hall smelled strongly of vaping and drugs. We did get moved to a better floor that was cleaner, but we could not get out money back to change hotels, and we had to go find food. We realized too late that staying one exit farther, near the outlets, would have had much better options. I would never stay here again.