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Hotel Caracol Puerto Morelos

3.0 star property
Step into this laid-back hotel’s warm atmosphere, perfect for unwinding after a day of exploring nearby Puerto Morelos Town Square.

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Photo gallery for Hotel Caracol Puerto Morelos

Junior Studio
Junior Studio | Private kitchen
Property grounds
Balcony
Junior Studio
At Hotel Caracol Puerto Morelos, unwind on the charming terrace and connect to WiFi in public areas. The 24-hour front desk and tour/ticket assistance make it easy to plan your day while previous guests rave about their stay.

Reviews

8.4 out of 10
Very good

Popular amenities

  • 24/7 front desk
  • Non-smoking
  • Air conditioning
  • Free WiFi
Main amenities
  • Daily housekeeping
  • Terrace
  • 24-hour front desk
  • Air conditioning
  • Tour/ticket assistance
Feel at home
  • Children stay free
  • Private bathroom
  • Terrace
  • Daily housekeeping
  • Cable TV service
The current price is $62
includes taxes & fees
$48 per night
Mar 2 - Mar 3

Room options

Available filters for rooms
Showing 3 of 3 rooms

View all photos for Standard Single Room, 1 Twin Bed

Standard Single Room, 1 Twin Bed

Standard Single Room, 1 Twin Bed

Highlights

Air conditioning
Flat-screen TV
Private bathroom
Daily housekeeping
  • Sleeps 2
  • 1 Twin Bed

View all photos for Room, 2 Double Beds

Room, 2 Double Beds

Room, 2 Double Beds

Highlights

Air conditioning
Flat-screen TV
Private bathroom
Daily housekeeping
  • Sleeps 4
  • 2 Double Beds

View all photos for Junior Studio

Junior Studio

Junior Studio

Highlights

Air conditioning
Kitchenette
Mini-fridge
Flat-screen TV
Private bathroom
Microwave
Coffee/tea maker
Daily housekeeping
  • Sleeps 5
  • 2 Queen Beds OR 1 Twin Bed

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About the neighborhood

Map
AV NIÑOS HEROES MZA 5 LT 29 REGION 2, Puerto Morelos, QROO, 77580

What's nearby

  • Ojo de Agua Beach - 3 min walk
  • Puerto Morelos Town Square - 4 min walk
  • Puerto Morelos Artists’ Cooperative - 4 min walk
  • Puerto Morelos Beach - 6 min drive
  • Crococun Zoo - 6 min drive

Getting around

  • Cancun Intl. Airport (CUN) - 27 min drive
  • Tulum Intl. Airport (TQO) - 120 min drive
  • Cozumel Intl. Airport (CZM) - 23.7 miles/38.1 km

Restaurants

  • ‪Yum yum Wok - ‬3 min walk
  • ‪Merkadito del Mar - ‬5 min walk
  • ‪La Sirena Restaurant, Lounge and Sports Bar - ‬4 min walk
  • ‪Panna e Cioccolato - ‬3 min walk
  • ‪Peninsula - ‬4 min walk

About this property

Hotel Caracol Puerto Morelos

At Hotel Caracol Puerto Morelos, you'll be within a 10-minute drive of Puerto Morelos Town Square and Puerto Morelos Beach.

Languages

English, Spanish

At a glance

DONE

Hotel size

    • 15 rooms
DONE

Arriving/Leaving

    • Check-in start time: 3:00 PM; Check-in end time: 5:00 PM
    • Contactless check-in available
    • Late check-in subject to availability
    • Minimum check-in age: 18
    • Check-out time is 11:30 AM
    • Contactless check-out available
DONE

Special check-in instructions

    • Front desk staff will greet guests on arrival at the property
DONE

Required at check-in

    • Credit card, debit card, or cash deposit required for incidental charges
    • Government-issued photo ID may be required
    • Minimum check-in age is 18
DONE

Children

    • One child (10 years old and younger) stays free when occupying the parent or guardian's room, using existing bedding
    • No cribs (infant beds)
DONE

Pets

    • Pets not allowed
WIFI

Internet

    • Free WiFi in public areas
LOCAL_PARKING

Parking

    • No onsite parking
DONE

Other information

    • Smoke-free property

Property amenities

Traveling with children

  • Children stay free (see details)

Services

  • 24-hour front desk
  • Tour/ticket assistance

Facilities

  • Terrace
  • Mosquito nets

Room amenities

Be entertained

  • Flat-screen television
  • Cable TV channels

Home comfort

  • Air conditioning

Freshen up

  • Private bathroom
  • Shower only
  • Soap and shampoo
  • Towels
  • Toilet paper

More

  • Daily housekeeping

Fees & policies

Policies

This property does not have elevators.
Guests can rest easy knowing there's a fire extinguisher, a security system and a first aid kit on site.
This property accepts credit cards, debit cards and cash.

Also known as

Hotel Puerto Caracol
HOTEL CARACOL PUERTO
Caracol Puerto Morelos
Hotel Caracol Puerto Morelos Hotel
Hotel Caracol Puerto Morelos Puerto Morelos
Hotel Caracol Puerto Morelos Hotel Puerto Morelos

Frequently asked questions

Does Hotel Caracol Puerto Morelos offer free cancellation for a full refund?

Yes, Hotel Caracol Puerto Morelos does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.

Are pets allowed at Hotel Caracol Puerto Morelos?

Sorry, pets aren't allowed.

Is parking offered on site at Hotel Caracol Puerto Morelos?

Sorry, there's no onsite parking at Hotel Caracol Puerto Morelos.

What are the check-in and check-out times at Hotel Caracol Puerto Morelos?

Check-in start time: 3:00 PM; Check-in end time: 5:00 PM. Check-out time is 11:30 AM. Contactless check-in and check-out are available.

What's the area around Hotel Caracol Puerto Morelos like?

Hotel Caracol Puerto Morelos is a short 4-minute walk from Puerto Morelos Town Square and 3 minutes' walk from Ojo de Agua Beach.

Reviews

8.4

Very Good

8.8/10

Cleanliness

8.8/10

Staff & service

6.4/10

Amenities

7.6/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

8/10 Very Good

Caracol in puerto Morelos
Room was clean, but sparse, which is typical Mexico. Bed comfortable and AC worked great. The TV, all programs, were only in Spanish so if you know no Spanish, bring a book! No elevator so careful on the luggage. Good location, just off the town square, with lots of shops and restaurants, and the beach is a 5 minute walk.
Laventrice, 1-night trip
Verified Hotels.com guest review

8/10 Very Good

Lewis, 1-night trip with friends
Verified Hotels.com guest review

2/10 Poor

Very disappointed
Very disappointed. I booked this room based on a score 8 (very good) What I am about to describe is the honest truth. I am normally not one to write reviews but this time I had to just to protect others. The room was $ 129 for one night which is far from the cheapest rooms in the area. The pictures on the website were nothing compared to the reality. We reserved 2 Queen beds. The room smelled of mildew. There was a small window with a view of an abandoned patio covered with trash.The mattress and pillows (2) were super hard and uncomfortable. No nightstand to put your belongings on. No closets to put the luggage or clothing in. Not even a cloth hanger to hang my jacket. No coffee maker or amenities. No glasses or cups. No shower soap only a little pouch of shampoo. No washcloths or hand towels, only 2 bath towels.( one per person) no hot water for a shower. I was so upset that I left early in the morning. The only positive remark is that the room was clean, it seemed newly painted. The building was very old and I think the rooms were recently renovated or patched up. I did not see any staff members besides the person on the front desk upon checking in at about 8 pm. I left early in the morning after a disastrous night.
Window in the room
Shower without hot water
View from the window
Bathroom door broken
Juan C, 1-night trip
Verified Hotels.com guest review

8/10 Very Good

Great friendly service. Bed was very firm.
Karen, 7-night trip
Verified Hotels.com guest review

10/10 Exceptional

Valerie, 3-night trip
Verified Hotels.com guest review

8/10 Very Good

nice place, friendely staff
Paulina, 7-night trip
Verified Expedia guest review

8/10 Very Good

Lynn, 7-night trip
Verified Expedia guest review

8/10 Very Good

Natalia, 5-night trip
Verified Hotels.com guest review

6/10 Good

No elevator. Small rooms. No safe, coffee maker, hot plate. No closet in my room. Had to ask for mini fridge and got it.
Chris, 14-night trip
Verified Expedia guest review

6/10 Good

This is a small well located hotel with like 2 star accommodations. We rented a "2 bedroom suite" that had two beds in a loft area and one single in the living room. There was only one lousy chair in the living room. Nowhere to sit. No table, nothing. The kitchen was fine and the bathroom was OK. Internet was horrible. Not a deal at this price point. Look elsewhere
duncan, 3-night business trip
Verified Orbitz guest review

6/10 Good

Good place to stay
Nice and easy place to sleep for a night. Great cafes across the street and close to everything.
Nicole, 1-night trip
Verified Hotels.com guest review

10/10 Exceptional

Michelle, 1-night trip
Verified Expedia guest review

10/10 Exceptional

It has everything we expected. We checked in at midnight and checked out early in the morning. The young receptionist at the front desk was very friendly and helpful. We appreciate his friendliness and patience. The rooms are very clean.
Xiaoping, 1-night family trip
Verified Expedia guest review

10/10 Exceptional

Was a great place. Walking distance to everything. A bit loud from the bars at night but the music stops at midnight. Very clean , good staff.
Cody, 25-night trip
Verified Expedia guest review

6/10 Good

What I didn't like was they didn't allow you to take the towels to the beach.... Air conditioner leaked water every time it came on.... last night there, the water from the ac filled a trash can of 18 inches high almost to the top. Kept us awake.
Fritz, 15-night romance trip
Verified Expedia guest review

10/10 Exceptional

Dennis, 2-night trip
Verified Expedia guest review

10/10 Exceptional

Travis, 4-night trip
Verified Hotels.com guest review

10/10 Exceptional

Friendly staff, well located , not noisy
Verified Expedia guest review

10/10 Exceptional

The staff at Hotel Caracol
Staff at hotel is very service oriented and helped with any of our needs and beyond. Every service also done with smiles and friendly words! The staff is the best!
4-night trip with friends
Verified Hotels.com guest review

8/10 Very Good

Samuel, 7-night trip
Verified Expedia guest review

8/10 Very Good

ABilly, 1-night family trip
Verified Hotels.com guest review

10/10 Exceptional

The staff were all great
Rena, 14-night trip
Verified Orbitz guest review

6/10 Good

Andrew, 1-night trip
Verified Expedia guest review

10/10 Exceptional

Octavio, 1-night trip
Verified Hotels.com guest review

10/10 Exceptional

Malgorzata, 1-night family trip
Verified Hotels.com guest review