Good breakfast but poor staff service and bathroom
Very unhappy the service for this hotel. I stayed for 4 night. The bath water cannot close properly so keep on lacking all day. Cannot get a good night sleep. No hot or warm water for shower. Reported to front on 2nd day morning and follow another 2 more times on day 3 n 4. No action. I finally got the warm shower on day 5 morning when I check out. The most important thing is the check out staff asked everything okay, I said no for her. She said sorry about that without asking me what happen. At that time the manager was just next to the front. He heard was I said clearly. Very disappointed. It seems customer will get more attention from the hotel staff if they are local.
Dick ki dicky
Hotels.com 真實旅客評價
4/10 一般
2025 年 6 月 8 日
Shardae
Shardae (4 晚家庭旅程)
Hotels.com 真實旅客評價
6/10 不錯
2025 年 6 月 6 日
Unhappy
We stayed while attending a funeral on Saturday and a wedding on Sunday. My elderly mom had a bathroom emergency and the night staff said she was unable to access extra towels until 9am; however, the morning staff was able to accommodate us way before 9am when housekeeping was supposed to get there.
So, kudos to the morning staff because the night staff is terrible and rude.
I also spoke to housekeeping on Saturday morning before leaving for the funeral about tidying up the room and replenishing fresh towels, but that DID NOT HAPPEN! Never staying here again.
Carol
Carol (3 晚家庭旅程)
Hotels.com 真實旅客評價
10/10 完美
2025 年 5 月 30 日
I got the 2 room suite. It was great! Cozy and had all the amenities, was like living in a 2 bed apartment. If you need the place cleaned, request a cleaning and they'll take care of you. The front desk was also very accommodating (Shout out to Arlene!)
Chijioke John
Chijioke John (2 晚友伴旅程)
Hotels.com 真實旅客評價
2/10 欠佳
2025 年 5 月 29 日
Room got cancelled, hotels.com ,
So I didn't get to take any picture
Martez
Martez (2 晚行程)
Hotels.com 真實旅客評價
2/10 欠佳
2025 年 5 月 15 日
Rooming with Roaches
We checked in around 9pm. Check-in was quick and easy. As we went to our room we noticed the gate did not lock and the door to access the building was unlocked as well, which is unsettling for someone with kids staying there. Next, upon entering the room things appeared clean, the room was cool and pretty spacious but as the night went on we had to kill 2 roaches. It was very hard to sleep because I was afraid they would crawl on my kids. Lastly, in the morning my husband found not one but two very large roaches in the room, we quickly checked out and notified the front desk but nothing was done or said not even an apology. Also, the outlets didn't work. Overall, a very uncomfortable experience and caused my family an expensive sleepless night.
真實旅客
1 晚家庭旅程
Hotels.com 真實旅客評價
8/10 很好
2025 年 5 月 13 日
Everything was good, price was good for the hotel. We had a little trouble with the door, having to push/ pull all the way when you open/close it. Once you get the hang of it, it’s fine. & there was no air vent to the kitchen stove. Everything else was great.
Joanna
Joanna (2 晚家庭旅程)
Hotels.com 真實旅客評價
8/10 很好
2025 年 5 月 8 日
Monica
Monica (1 晚行程)
Hotels.com 真實旅客評價
4/10 一般
2025 年 5 月 8 日
Not happy this visit with my stay .
We have stayed her several times before . Disappointed this stay due to Elevator was not working and they had no idea when it will work again. Pool was closed due to needing a part . Since the ac was not on when we got in the room we could smell heavily the smell of vapor weed in the room . Took several hours before room loss some of the smell . When I told management he said that is one of the cleaner rooms and had inspected it himself . It's just got to a point where people don't smell it because they become amune to the smell. Things such as bedding set up was not in the room for the sofa bed because people steal it . I had to go with my granddaughter to the lobby at 12 am to get bedding . These are things they should be asking when you arrive. Very disappointed. Yes they tried to fix some issues by giving us a handicap room on the 1st floor for one of our rooms and they gave us a $50.00 credit . I went for the comfort and relax after my business job. That was not availble during this trip.
michelle
michelle (2 晚商務旅程)
Hotels.com 真實旅客評價
2/10 欠佳
2025 年 5 月 5 日
Horrible. No TV were working in the suite. There were 2 of them. And the elevators have been down since my previous stay. As a disabled person it was horrible to walk till floor 3. I would like my money back.
Prashant
Prashant (1 晚行程)
Hotels.com 真實旅客評價
8/10 很好
2025 年 4 月 29 日
真實旅客
3 晚家庭旅程
Hotels.com 真實旅客評價
6/10 不錯
2025 年 4 月 27 日
Just average
Nacasha
Nacasha (1 晚行程)
Hotels.com 真實旅客評價
4/10 一般
2025 年 4 月 14 日
Not good
The place needs to be remodeled for a Marriott residency inn it was poor. After the 2nd day the hot water was non existent.
Jaison
Jaison (3 晚家庭旅程)
Hotels.com 真實旅客評價
10/10 完美
2025 年 4 月 3 日
Noleka
Noleka (2 晚行程)
Hotels.com 真實旅客評價
4/10 一般
2025 年 4 月 2 日
Cherokee
Cherokee (2 晚商務旅程)
Hotels.com 真實旅客評價
6/10 不錯
2025 年 3 月 31 日
Naomi
Naomi (1 晚商務旅程)
Hotels.com 真實旅客評價
6/10 不錯
2025 年 3 月 29 日
Marchelle
Marchelle (3 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2025 年 3 月 27 日
LaShawn
LaShawn (3 晚商務旅程)
Hotels.com 真實旅客評價
4/10 一般
2025 年 3 月 24 日
Augustine
Augustine (5 晚家庭旅程)
Hotels.com 真實旅客評價
8/10 很好
2025 年 3 月 23 日
1 night stay
The staff was very welcoming. The hotel is in need of some updating in common areas. The room was great, clean and comfortable. The area around the hotel has everything you need from shopping to eating. I definitely would stay again.
Floyd
Floyd (1 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2025 年 3 月 22 日
Marrionna
Marrionna (3 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2025 年 3 月 19 日
Good place to stay
Good stay
Tiffany
Tiffany (2 晚家庭旅程)
Hotels.com 真實旅客評價
6/10 不錯
2025 年 3 月 14 日
The elevator didn’t work the put us on the 2nd floor after I denied to walk to the 3rd floor they don’t let you know they take Particular cards until you get there !!