The heating wasn't working in the bedroom. Electric heaters were already in the room so they knew about it. Not enough space for breakfast. Had a long wait even though we had booked a slot. They struggled to keep the breakfast topped up. Reception area isn't big enough for more than one receptionist so had a wait to be attended to. Not enough beds around the pool.
Graeme
Graeme (3 晚行程)
Hotels.com 真實旅客評價
8/10 很好
2024年12月27日
Enjoyable Christmas stay
Crabwall Manor looks stunning as you arrive. We visited during the Christmas period and it was decorated beautifully with lights and trees.
Checkin was easy and staff helpful with ordering a tax so we could visit the Christmas market.
The room was spacious and clean. Bed was really comfortable too. The blinds on the skylights were broken so, had to use a coat hanger to reach to close them. We also had a leak on the extractor fan in the bathroom. This was following a tremendous amount of rain. Reported to reception.
Breakfast was really lovely. Great choice and even better quality. Dining area was decorated for Christmas. Nice environment to eat.
The spa is betting ready for an overall. The changing rooms look tired with a few locker doors in desperate need of repair. The pool and pool area was clean with a small sauna and larger steam room. The steam room wasn’t working so, was simply a room unfortunately. There wasn’t any hot water for showers either due to a maintenance issue.
Overall, we enjoyed the stay and the value for money was good. A little love and care in some areas and the hotel and spa will be even better!
Adrian
Adrian (1 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2024年12月22日
真實旅客
2 晚行程
Hotels.com 真實旅客評價
10/10 完美
2024年12月19日
Great stay
Excellent hotel wouldn't hesitate to return.
Friendly staff,good food excellent service and a fantastic room great value.
jeffrey
jeffrey (1 晚行程)
Hotels.com 真實旅客評價
8/10 很好
2024年12月18日
Hotel review
We found the hotel comfortable and clean . Staff are friendly but needs some entertainment in the evening. There were no Magazines newspapers or games to play. No welcome package in room ie places to visit and hotel facilities.
真實旅客
2 晚行程
Hotels.com 真實旅客評價
10/10 完美
2024年12月17日
Service was great and in beauitful area spa looks great definitely stay again
Mariam
Mariam (1 晚家庭旅程)
Hotels.com 真實旅客評價
6/10 不錯
2024年12月16日
Good. Would stay again. Could be amazing with work
Nice place. Stayed in Very large suite. Great value for money.
Lacking touches like tissues, no fridge, couldn’t stream from tv. Everything slightly tatty.
Bed massive but quite hard and pillows like concrete. My nephew had soft pillows in his room so maybe I just lucked out.
Paint splashes on dressing table and bedside tables that could have been cleaned off.
Staff friendly. Helpful organising taxis but didn’t really provide any info on hotel when checking in eg WiFi code, restaurant and bar and heads up on pool availability for my young niece ( she couldn’t go swimming as it was adult time and we didn’t find out till we went along to the pool)
No lift. Had to lug everything up 2 flights of stairs. No offer of help from reception. If I’d come with older relatives they would’ve struggled.
Jane
Jane (1 晚家庭旅程)
Hotels.com 真實旅客評價
6/10 不錯
2024年12月6日
Excessively noisy & tired.
The room was large and spacious and the WiFi was fast and reliable. The bed was comfortable and the shower was hot and powerful. The downstairs area was nicely decorated for Christmas. The bar area was ok but service poor. David, the bartendender, was amiable but lacked any ability to multitask, often disappearing for a simple item like a spoon only to leave customers waiting for 10 minutes, seemlingly as if he had forgotten them entirely with drinks poured but not served. The biggest downfall was the ridiculous banging and crashing of doors and hotel infrastructure that was evident whilst in the room. This may be thin walls and creaky floors but was endless with only a couple of hours respite during the night. I may have been unlucky with my room allocation, even though I went superior, but restful it was not. Bring ear plugs as a necessity.
真實旅客
2 晚商務旅程
Hotels.com 真實旅客評價
10/10 完美
2024年11月23日
Carl
Carl (4 晚商務旅程)
Hotels.com 真實旅客評價
6/10 不錯
2024年11月11日
Dirty duvet.
We enjoyed our stay, the hotel is lovely and the staff on breakfast service were very accommodating. However, my husband had to go to reception on the first night because we spotted a dark patch through the duvet cover, on pulling the cover back there was a patch of blood bigger than my hand. The lady who came in to remove the duvet didn't apologise, she just looked embarrassed. I was uncomfortable after this and went and bought my own cover to sleep under. I know this can be seen as an over-reaction, but that's how I felt. I do have a photo, but I dont think it's family friendly. It is ashame because this is the first time in 10 years since we've been away for my birthday.
Lisa
Lisa (3 晚行程)
Hotels.com 真實旅客評價
6/10 不錯
2024年11月4日
Kevin
Kevin (1 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2024年11月2日
Enjoyable trip.
Paul John
Paul John (1 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2024年11月2日
Sharla
Sharla (2 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2024年10月31日
Chester day trip
Great hotel, location and style. Room very big and modern. Only niggle was spa lockers iffy and few broken. Spa was great also.
Dale
Dale (1 晚行程)
Hotels.com 真實旅客評價
4/10 一般
2024年10月29日
真實旅客
1 晚行程
Hotels.com 真實旅客評價
10/10 完美
2024年10月22日
Craig
Craig (1 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2024年10月22日
Overnight stop.
Lovely room, great customer service and absolute value for money. Would definately go again.
paul
paul (1 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2024年10月21日
Fantastic stay, room was very nice with balcony . Would recommend this hotel
John
John (1 晚行程)
Hotels.com 真實旅客評價
6/10 不錯
2024年10月19日
Lesley
Lesley (1 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2024年10月18日
Great settings for a wedding venue
Here for a wedding and it seems a great venue
Geoff
Geoff (1 晚家庭旅程)
Hotels.com 真實旅客評價
10/10 完美
2024年10月12日
Paul
Paul (1 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2024年10月11日
Really nice hotel , friendly staff
julie
julie (1 晚家庭旅程)
Hotels.com 真實旅客評價
8/10 很好
2024年10月8日
Zoo trip
Bedroom looked a little shabby, wallpaper peeling off the walls, plug sockets not easily accessible.
Food was good, bar prices expensive, service a little slow but staff friendly.
Didn’t have breakfast