Customer service was the poorest I’ve ever had at a Waldorf Astoria :((
Veronika
Veronika (5 晚家庭旅程)
Hotels.com 真實旅客評價
10/10 完美
2025 年 5 月 10 日
Amanda
Amanda (2 晚行程)
Expedia 真實旅客評價
8/10 很好
2025 年 5 月 8 日
VERA
VERA (3 晚行程)
Expedia 真實旅客評價
10/10 完美
2025 年 5 月 7 日
Amazing amenities and staff
Manuel
Manuel (2 晚行程)
Expedia 真實旅客評價
6/10 不錯
2025 年 5 月 6 日
Overall great
Disappointed only because it’s our anniversary and was expecting a nice floral lei upon arrival or a nice note. Usually when celebrating hotels make you feel special. Wasn’t the case here.
真實旅客
4 晚行程
Hotels.com 真實旅客評價
10/10 完美
2025 年 5 月 3 日
Stacey
Stacey (7 晚行程)
Expedia 真實旅客評價
10/10 完美
2025 年 4 月 29 日
The grand Wailea is definitely grand! Kid friendly and friendly staff. The spa is a must and the pool experience is fantastic. Everything else is expensive in the resort. Nobu restaurant was fabulous and delicious!
Maria
Maria (3 晚家庭旅程)
Expedia 真實旅客評價
10/10 完美
2025 年 4 月 26 日
Kathleen Gage
Kathleen Gage (5 晚行程)
Expedia 真實旅客評價
10/10 完美
2025 年 4 月 25 日
Good
Valeria Alejandra
Valeria Alejandra (1 晚行程)
Expedia 真實旅客評價
8/10 很好
2025 年 4 月 23 日
Very nice stay-grounds are beautiful. Staff at adult only pool 7/10-ran into many staff being short in their language to enforce wrist bands. For the price of resort it would be nice to have better customer service.
Rest of staff very helpful and kind.
Christine
Christine (5 晚家庭旅程)
Hotels.com 真實旅客評價
10/10 完美
2025 年 4 月 22 日
I had a great time at grand wailea. very beautiful property. many dinner options and luau was so fun too
Aman
Expedia 真實旅客評價
2/10 欠佳
2025 年 4 月 22 日
Hotel could not accommodate number of guests staying at the hotel; long lines for breakfast, packed pool area with no chair available, not a relax pool area, ... .
bahareh
bahareh (7 晚家庭旅程)
Expedia 真實旅客評價
10/10 完美
2025 年 4 月 21 日
This is by far the best property on Maui, especially for families. Pool was great and only steps away from the beach. Highly recommend!
Joseph
Joseph (5 晚家庭旅程)
Expedia 真實旅客評價
10/10 完美
2025 年 4 月 21 日
真實旅客
5 晚行程
Hotels.com 真實旅客評價
10/10 完美
2025 年 4 月 11 日
loved it lots of families tho
Ivanna
Ivanna (4 晚行程)
Expedia 真實旅客評價
10/10 完美
2025 年 4 月 7 日
The grounds are meticulously maintained and the area is like a postcard of Maui. The art installations around the property add to the dream-like ambiance. The staff are extremely friendly, helpful and the service is outstanding. As honeymooners, that amount of kids was a little off-putting, however, the adults-only pool was a life saver.
Emily Frances
Emily Frances (7 晚浪漫旅程)
Expedia 真實旅客評價
10/10 完美
2025 年 4 月 6 日
HABIB
HABIB (4 晚行程)
Expedia 真實旅客評價
8/10 很好
2025 年 4 月 6 日
All the sneaky extra charges were unpleasant
Newsha
Newsha (4 晚行程)
Expedia 真實旅客評價
8/10 很好
2025 年 4 月 5 日
Loved the pools and grounds and lobby…hotel building bit dated and the fees on top of already crazy price is nuts. $55 daily resort fee doesn’t include much or the $65 daily parking fee.
RITA
RITA (2 晚行程)
Expedia 真實旅客評價
4/10 一般
2025 年 4 月 4 日
Unfortunately the guest experience has gone way down at this property. Most of the people working were rude and aggressive to us. We felt so uncomfortable that we left the property and went to other public beaches. The pool wristbands are out of control and I wasn’t the only guest that had an issue with this. One towel per person and long lines made me feel like I booked an “all inclusive” which I can assure you we did not. They wouldn’t even give me towels for my kids who were SWIMMING unless they were in line with me. We booked a casita daily to avoid the search for a place to sit at the pool and the service was non existent. The price of everything has absolutely skyrocketed which I would be fine with if the service was there to match the cost. Service was what I would expect at an extended stay, not a 5 star resort. Management is blaming the service on not being able to hire good people due to the fires, but I see this as a management problem.
Neal
Neal (7 晚家庭旅程)
Expedia 真實旅客評價
10/10 完美
2025 年 4 月 4 日
Cons: No self park, valet only . Ongoing construction on the new restaurant. No fresh juice daily.
Pros: fun pool options for kids
Patrycja
Patrycja (3 晚家庭旅程)
Expedia 真實旅客評價
10/10 完美
2025 年 4 月 3 日
Aileen
Aileen (1 晚行程)
Expedia 真實旅客評價
8/10 很好
2025 年 4 月 3 日
Beautiful property with fantastic pools and beach access. Good amenities, like their gym. However, with limited dining options elsewhere in Wailea, was very disappointed in their restaurant and room service hours.