The check in check out process was very easy. We had now complaints about our stay other than that there was only decaf coffee in our room when we first woke up on day one. The hot pool was a nice feature.
Pamela
Pamela (3 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2025 年 8 月 26 日
The service is excellent! The supervisor, Anish, and the lovely and caring Clara provided very professional service. I truly appreciate their kindness. This is a refined and delightful hotel, and I would definitely choose to stay here again whenever I visit Banff.
Maggie
Maggie (2 晚家庭旅程)
Hotels.com 真實旅客評價
10/10 完美
2025 年 8 月 26 日
Nicole
Nicole (1 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2025 年 8 月 26 日
Montserrat
Montserrat (2 晚家庭旅程)
Hotels.com 真實旅客評價
6/10 不錯
2025 年 8 月 24 日
Banff Caribou Lodge - just okay.
The hotel is pretty old and tired looking. Our room had a musty smell, was supposedly a superior room, can’t imagine what a standard room would have been like.
The continental breakfast in The Keg did not have that many options.
All staff were very friendly and helpful.
Overall, I did not think this hotel was good value for money and would likely try and find an alternative next time we are in Banff.
kim
kim (2 晚家庭旅程)
Hotels.com 真實旅客評價
8/10 很好
2025 年 8 月 24 日
Nice hotel for families
Good hotel to stay, nèeds little walk from downtown. Only noticeable thing was a the bathroom was not structured well in the room we got. Rest everything was good.
真實旅客
5 晚家庭旅程
Hotels.com 真實旅客評價
10/10 完美
2025 年 8 月 23 日
Hsing-Yi
Hsing-Yi (1 晚家庭旅程)
Hotels.com 真實旅客評價
8/10 很好
2025 年 8 月 20 日
Lovely spa
A one night stay which included a trip to the spa. The spa experience and service was a 10. Our room was not ready to check into until 4pm the same time as our spa appointments. We were allowed to use the parking garage before that which was appreciated. So we did not get to our room until later in the evening. Left little time to enjoy the hotel amenities as we had to check out very early at 6AM. The hotel was clean and no issues. Would have appreciated an early check in time as it is expensive for a 12 hour stay.
Kim
Kim (1 晚家庭旅程)
Hotels.com 真實旅客評價
8/10 很好
2025 年 8 月 18 日
真實旅客
1 晚家庭旅程
Hotels.com 真實旅客評價
10/10 完美
2025 年 8 月 18 日
Elaine
Elaine (1 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2025 年 8 月 15 日
Yolanda
Yolanda (2 晚家庭旅程)
Hotels.com 真實旅客評價
10/10 完美
2025 年 8 月 13 日
Parking to check in was a breeze, comfortable room amenities
brad
brad (2 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2025 年 8 月 13 日
Hotel very lovely, it had the largest hot tub pool I ever saw,
真實旅客
2 晚家庭旅程
Hotels.com 真實旅客評價
10/10 完美
2025 年 8 月 10 日
Remarkable stay
Impressive room interior! We loved the mood of Banff. Our room window could be open a bit to get fresh air, the TV had a google chrome for my phone to connect.
I could park my car during my group tour.
Staff were so nice and smiling all the time; that made our one night stay!!
Thanks!!