Requesting a full refund. I checked into my room at in Sunrise room 714 to discover a terrible suprise. A blood spot on the bed. I immediatlely took photos of this and requested another room. Tyasia was fantasic with her customer support during this choas. This is a casino a I began to like.... to bring my friends to a nightmare.
Im demanding a comp. room for this inconvience. This has been a terrible experience and exausting. Not to mention the safe box that began ticking and going off when I was trying to get some sleep for work. I placed it in the hallway since apparently no one cleans are inspects the room. I really have no words... not happy. Please confirm with photos attached. Gross.
This may be the most unprofessional thing ive ever found. Seeking immediate conpensation.
Oh... also your phone lines dont work when seeking help. What a mess.
Kyle
Kyle (1 晚家庭旅程)
Hotels.com 真實旅客評價
4/10 一般
2025 年 4 月 18 日
Donald
Donald (1 晚行程)
Hotels.com 真實旅客評價
8/10 很好
2025 年 4 月 16 日
Mark
Mark (1 晚商務旅程)
Hotels.com 真實旅客評價
10/10 完美
2025 年 4 月 12 日
Kim
Kim (1 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2025 年 3 月 30 日
St. Louis missouri 2025
Lachelle
Lachelle (2 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2025 年 3 月 28 日
Lissette
Lissette (2 晚商務旅程)
Hotels.com 真實旅客評價
2/10 欠佳
2025 年 3 月 20 日
$400 paid and I never checked in
I never checked in - I called and cancelled but there was no record of it. So I have had to pay $400 for an experience I never had
Tisha
Tisha (2 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2025 年 3 月 12 日
Thaddeus
Thaddeus (1 晚行程)
Hotels.com 真實旅客評價
8/10 很好
2025 年 3 月 11 日
Krista
Krista (1 晚家庭旅程)
Hotels.com 真實旅客評價
10/10 完美
2025 年 3 月 10 日
Crystal
Crystal (2 晚家庭旅程)
Hotels.com 真實旅客評價
10/10 完美
2025 年 3 月 8 日
Mary
Mary (1 晚行程)
Hotels.com 真實旅客評價
6/10 不錯
2025 年 3 月 8 日
brian
brian (1 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2025 年 3 月 7 日
Good center hub with a lot to do in walking distance!
CHRIS
CHRIS (2 晚行程)
Hotels.com 真實旅客評價
6/10 不錯
2025 年 3 月 6 日
Amy
Amy (2 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2025 年 3 月 4 日
Scott
Scott (1 晚友伴旅程)
Hotels.com 真實旅客評價
10/10 完美
2025 年 3 月 4 日
Cortnee
Cortnee (1 晚行程)
Hotels.com 真實旅客評價
2/10 欠佳
2025 年 3 月 2 日
Nope
Our bedding was soiled with body fluids of some sort from the guest before us when we arrived to our room. I called they brought in new bedding and left it for us to make ourselves then a maid came and made it up for us after all but just threw the blankets on the mattress and called it done. The floors were filthy covered in debris, the toilet was dirty I am unsure if it was even cleaned at all the desk clerks were rude and acted annoyed that we needed CLEAN bedding. The light fixtures were hanging out of the ceiling and the light switches had smears of something all over them. It was just gross.
Cassandra
Cassandra (1 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2025 年 3 月 2 日
Nice hotel no problems
Candice
Candice (1 晚友伴旅程)
Hotels.com 真實旅客評價
8/10 很好
2025 年 2 月 28 日
David
David (3 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2025 年 2 月 28 日
Thaddeus
Thaddeus (3 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2025 年 2 月 23 日
Plumbing in my room was subpar…we had to make 2 service calls. Maintenance did respond, but it was kind of embarrassing.
Deirdra
Deirdra (2 晚家庭旅程)
Hotels.com 真實旅客評價
10/10 完美
2025 年 2 月 19 日
Trevor
Trevor (1 晚行程)
Hotels.com 真實旅客評價
4/10 一般
2025 年 2 月 19 日
To high a limit on the tables, I wanted to teach my daughter but I'm not willing to throw away that much a hand