HORRIBLY MANAGED: The place should be nice, looks nice, but is just subpar- Big Hotel, Sold out Concert. No BELL MAN, Lighted Mirror Broke in room, 4th Floor Ice Machine down- no sign 3 days. Place looking run down. Smell of Smoke from Casino pours out and has ruined Charlie Ghitto experience. (Heard many complain and ask to be moved- it is like a smoking experience.) 99 Hopes Restaurant- the Matre De lady is rude, and that bar people apologized to how she treated multiple people. THEY SEEM UNREADY FOR EVERY MAJOR CONCERT CROWD- It is just insane. I would be glad to talk to someone in upper level management about what the real problem is, but you won't reach out. The problem is the people working have no orientation toward a hospitality & service industry. THE CHECK-IN became a nightmare for many the next day-- All of the problems was management based, including the training of staff to disrespect guest. A Horribly Managed Place- Should be nice & not!