I stayed in a connecting room, not sure if it was unoccupied, the room was full of dust and the towels were moldy.
Hui Hua
2 晚家庭旅程
4/10
Christopher Pin Yen
2 晚行程
10/10
The hotel is quiet and clean
yanping
3 晚行程
10/10
Thats amazing resort for bayview and bird photography
CChunCheng
8 晚家庭旅程
8/10
Hongbing
4 晚行程
10/10
youfu
1 晚行程
10/10
ZHEN
1 晚行程
10/10
Zhengtao
8/10
Boxian
1 晚行程
2/10
Waited an hour to get checked in. Parking reimbursement is not working.
Tim Yue Chung
1 晚浪漫旅程
10/10
Sylvette
1 晚行程
10/10
kevin
2 晚行程
10/10
It was amazing !!! Definitely I’ll come back!!!❤️
Ivonne
1 晚友伴旅程
10/10
Princesa
1 晚行程
10/10
raymond
1 晚行程
2/10
I got hit with extra charges
Terrell
3 晚行程
10/10
Good stay. Only hiccup was they put us in another area than people we traveled with on their separate reservation
Nicole
1 晚行程
10/10
Erizhai
1 晚行程
10/10
There is a lot to do here! The only thing that bothered me was we couldn't swim in the pool. Otherwise this is a very nice resort.
Kelly
1 晚友伴旅程
6/10
Nicole
2 晚家庭旅程
10/10
Marquise
1 晚家庭旅程
6/10
The resort needs some serious cleaning. Our room was supposed to be recently remodeled and some of it looked that way, other parts didn’t. The handles on all door and dressers were dirty and sticky. I reached out through hotels chat about the adjoining room and the people next door fighting and slamming doors and the door handles and I did not get a response. I requested another room. The bathroom walls had stains. The shower door squeaked so loud you could hear it in the hall. They charge a resort fee and I’m not sure why because you even have to pay $20 to use the pool. The beds were clean and comfortable and the bathroom was clean just in need of some repairs. We had to go get our own towels from housekeeping. This was Laguna Tower at Harrah’s. We stayed in the past at Waterfront and Bayview tower and they were nice. I couldn’t remember which tower and we were in Laguna and I’m very disappointed. If you play the slots, you get drink service and they kept cancelling mine. They explained if I the machine sit to long without playing. I wanted to switch and it took 20 minutes to get anyone at all. This happened 2 nights in a row. Very very disappointing! I hope the symposium changes venues next year or after 10 years I may not go. We paid $330 for 2 nights and could have stayed at Oceans or Borgata. Nicer places .The restaurants are nice and very good. Staff is friendly. The registration person at check out also made us feel like idiots. Disappointed!
Melissa
2 晚商務旅程
8/10
Jacki
2 晚商務旅程
8/10
I really feel the amenities need to be changed. The hours of the pool are not convenient. There should be an offer for adult pool for conference attendees. Or a lesser amount for ppl staying in hotel. There should be better compensation to use the facilities. I also have a rash that I do not know where at the hotel I recieved it I also found the self parking inconvenient to the hotel. As you need to take an escalator. Difficult with bags.