Nice sea view and big room. Just near by the tram station and shopping centre, really convenient.
Miki
Expedia 真實旅客評價
10/10 完美
2025 年 9 月 23 日
A great hotel for a weekend getaway
We had a spontaneous weekend getaway with the kids and Novotel was great for what we needed.
The location was a real drawcard for us as it’s basically on Cavill Avenue and convenient for food, groceries and activities. On the other hand, we were on the 22nd floor but the music from the club across the street was still fairly audible. It wasn’t loud enough to stop the kids from falling asleep at 9pm though.
The kids enjoyed the pool and spa and it was great to find the pool towels already in the room.
The room was clean and comfortable. I found the bed rather soft but that’s personal preference. As there were four of us in the room, it would have been good if four sets of cups and spoons were available.
The reception staff were helpful overall and kind to my son who was with me at checkout - it really made his day, so thank you!
We’ve stayed here before and would happily stay again.
Hsiu-Wen
Hsiu-Wen (1 晚家庭旅程)
Hotels.com 真實旅客評價
2/10 欠佳
2025 年 9 月 23 日
Natasha
Natasha (1 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2025 年 9 月 22 日
ENG
ENG (2 晚行程)
Hotels.com 真實旅客評價
4/10 一般
2025 年 9 月 22 日
During my recent stay at Novotel Surfers Paradise, I experienced several issues that affected the overall quality of my visit.
Reception/Check-in: Upon arrival, the receptionist incorrectly told me that I had not paid for my stay. This was due to her being unable to locate my booking, which created unnecessary confusion and inconvenience.
Room Cleanliness: After entering my assigned room, I noticed that the bathroom had not been properly cleaned. This is unacceptable for a hotel of this standard.
Room Condition: The curtains in the room contained fine holes, which not only looked poor but also allowed excess light into the room.
Overall Condition of the Hotel: From my observation, the property as a whole requires refurbishments and upgrading. The current standard does not align with what is expected from a Novotel-branded hotel.
Lloyd
Lloyd (4 晚行程)
Hotels.com 真實旅客評價
6/10 不錯
2025 年 9 月 22 日
Chigusa
Chigusa (4 晚家庭旅程)
Hotels.com 真實旅客評價
8/10 很好
2025 年 9 月 22 日
Relaxing and comfortable
Kazuhiro
Kazuhiro (1 晚商務旅程)
Hotels.com 真實旅客評價
2/10 欠佳
2025 年 9 月 16 日
Ian
Ian (2 晚家庭旅程)
Hotels.com 真實旅客評價
2/10 欠佳
2025 年 9 月 15 日
Amelia
Amelia (3 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2025 年 9 月 5 日
Øystein
Øystein (5 晚行程)
Hotels.com 真實旅客評價
8/10 很好
2025 年 9 月 5 日
Stay was great i would just recommend pillows may need to be upgraded to something not so hard.