I booked the jacuzzi suite for a special occasion. I called ahead to let the front desk know I would be checking in late, after 9:00pm. When my partner and I arrived we were told they didn’t have a reservation in my name and they didn’t have that room for us. When they looked at the in house guests they then realized they had given my room to another guest with the same first name.
I was very upset and the room they gave use didn’t compare to what I had booked. The bed was uncomfortable and the occasion was ruined. The only compensation I was offered was a $17 refund on a room that costed me $178. Horrible customer service.
Kim
Kim (1 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2025 年 9 月 2 日
Refreshing
It was very nice to get to a fresh clean room and sleep on a clean comfortable bed.
Willie
Willie (1 晚友伴旅程)
Hotels.com 真實旅客評價
8/10 很好
2025 年 9 月 2 日
Check in was good. Our room was fine but the hallways appeared to have been dirty and damaged in some areas. One elevator for 4 floors.
Lloyd
Lloyd (2 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2025 年 8 月 30 日
真實旅客
1 晚行程
Hotels.com 真實旅客評價
8/10 很好
2025 年 8 月 27 日
Allan
Allan (1 晚家庭旅程)
Hotels.com 真實旅客評價
2/10 欠佳
2025 年 8 月 21 日
Bruce
Bruce (1 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2025 年 8 月 20 日
Stanley
Stanley (1 晚行程)
Hotels.com 真實旅客評價
4/10 一般
2025 年 8 月 19 日
Chris
Chris (3 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2025 年 8 月 19 日
Susan
Susan (1 晚商務旅程)
Hotels.com 真實旅客評價
10/10 完美
2025 年 8 月 19 日
Sarah
Sarah (1 晚行程)
Hotels.com 真實旅客評價
6/10 不錯
2025 年 8 月 17 日
The room was very clean and the beds were comfortable. The wifi was not very good. I had to keep resetting it. They did have a small coffee marker, but maybe a suggestion, also provide a small kettle in the room.
真實旅客
2 晚家庭旅程
Hotels.com 真實旅客評價
4/10 一般
2025 年 8 月 15 日
Averell
Averell (2 晚行程)
Hotels.com 真實旅客評價
8/10 很好
2025 年 8 月 14 日
Ok for a quick stay.
Breakfast was good but there was no hot water in the morning. Pool was under maintenance.
Amanda
Amanda (2 晚家庭旅程)
Hotels.com 真實旅客評價
10/10 完美
2025 年 8 月 14 日
Tracy
Tracy (1 晚行程)
Hotels.com 真實旅客評價
8/10 很好
2025 年 8 月 14 日
Clean and Comfortable
No complaints. We checked in after 11 pm and checked out at 8 am; not a long stay but it was clean, comfortable and perfect for a quick pit stop on our road trip.
Angela
Angela (1 晚行程)
Hotels.com 真實旅客評價
6/10 不錯
2025 年 8 月 14 日
Nice hotel, but no pool
Great stay overall, but the pool was closed even though I paid full price for a hotel with a pool.
A bit disappointing.
Oscar
Oscar (2 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2025 年 8 月 13 日
Bruce
Bruce (2 晚行程)
Hotels.com 真實旅客評價
8/10 很好
2025 年 8 月 12 日
Shamima
Shamima (2 晚家庭旅程)
Hotels.com 真實旅客評價
2/10 欠佳
2025 年 8 月 12 日
Jack
Jack (1 晚家庭旅程)
Hotels.com 真實旅客評價
10/10 完美
2025 年 8 月 10 日
Marcos V
Marcos V (1 晚行程)
Hotels.com 真實旅客評價
2/10 欠佳
2025 年 8 月 9 日
Kevin
Kevin (1 晚行程)
Hotels.com 真實旅客評價
6/10 不錯
2025 年 8 月 8 日
No pool
Pool was under maintenance, I wish it was mentioned when booking, it was the main reason I chose this hotel
真實旅客
1 晚商務旅程
Hotels.com 真實旅客評價
6/10 不錯
2025 年 8 月 7 日
kitchenette ??
We had a suite with kitchenette but there were no plates, cutlery, knives. Cupboards were empty. Stay was related to a hospital visit so wanted to be eating in the room. Breakfast was just average.