6/10 Good
Feb 14, 2025
Has some good features but overall we won't return
Unacceptable: unexpected $6.60 charge for coffee from firefly restaurant attached to hotel. At the time coffee was offered in restaurant, charge was not specified and the proprietor gave the impression that coffee was free to hotel guests before 11 am. This was a surprise charge at checkout that the front desk refused to remove.
Unwanted: Amenity fee $29 per day + $4.63 occupancy tax which was expected but not clearly enough described on hotels.com
Unexpected: Mild flight noise from flights landing at DCI. Not very loud but noticeable in room 309.
Poor: Desk too small and not enough outlets. Recycling bins too small and poorly described. Room shape, lighting and decor not pleasing
Good: WiFi, Beds, Shower, Sink, Toilet, Closet, and nice purifed water refill by elevator. Staff at oddly positioned front desk were kind except the one there when we checked out.
We will not return due to the unfair extra charge and other mediocrities listed
Verified traveler
2-night business trip
Verified Hotels.com guest review