This is a nice upscale hotel. The service is warm and hospitable. The room we stayed in was roomy. The restaurant bar very good. The gym left something to be desired but we made due.
Robert
Robert (2 晚家庭旅程)
Hotels.com 真實旅客評價
10/10 完美
2024年10月29日
Marcus
Marcus (1 晚行程)
Hotels.com 真實旅客評價
8/10 很好
2024年10月28日
The staff was courteous and the hotel was clean. The bed was comfortable. It is in a good location. However, the shower head barely worked and the flow of water coming out of it was minimal. Also, the room lacked sufficient plugs and USB ports for a modern hotel.
Carl
Carl (1 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2024年10月26日
Gabriela
Gabriela (1 晚商務旅程)
Hotels.com 真實旅客評價
8/10 很好
2024年10月26日
Not perfect but comfortable stay.
Great stay but not so great room housekeeping. Had to call the front desk every day for little things like a towel or coffee. And once they brought up 3 floor rugs instead of bath towels. Thankfully they do provide a bathrobe which was beautiful and comfortable. Great sized room. Overall not a bad stay. Great front desk staff.
Ariana
Ariana (3 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2024年10月18日
Justin
Justin (4 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2024年10月16日
The staff was very professional and friendly.
Tyree
Tyree (4 晚行程)
Hotels.com 真實旅客評價
4/10 一般
2024年10月5日
Big rooms & BAD customer service
We booked two king suite studio rooms at hotel Madera to be the hub of our wedding weekend in DuPont Circle.
Pros: rooms are spacious and clean.
Cons: terrible experience during check-in. Waited until 5 pm to get keys to both rooms, check-in is supposed to be at 3pm. The wait made us late to our own Welcome Dinner. Well in advance, we requested rooms to be on the same floor due to our wedding preparations, they gave us rooms at floor 3 and 9 (not ideal). Manager did not seem apologetic about any of it. Parking is abnormally expensive for the area.
While waiting for our rooms we watched another couple get there to check-in and be denied a room because “it was cancelled 2 hrs prior to their arrival” and “should have gotten the message the hotel sent them”
Had high hopes for this hotel but the careless inadequate customer service left a bad taste in our mouth during the happiest weekend of our lives.
Emily
Emily (2 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2024年10月3日
Robert
Robert (4 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2024年10月2日
Nick
Nick (4 晚家庭旅程)
Hotels.com 真實旅客評價
10/10 完美
2024年9月28日
Anthony
Anthony (4 晚商務旅程)
Hotels.com 真實旅客評價
10/10 完美
2024年9月22日
Liliya
Liliya (3 晚家庭旅程)
Hotels.com 真實旅客評價
10/10 完美
2024年9月22日
Lewis
Lewis (3 晚商務旅程)
Hotels.com 真實旅客評價
8/10 很好
2024年9月21日
Philip
Philip (2 晚行程)
Hotels.com 真實旅客評價
8/10 很好
2024年9月19日
Philip
Philip (2 晚行程)
Hotels.com 真實旅客評價
8/10 很好
2024年9月19日
Melissa
Melissa (2 晚家庭旅程)
Hotels.com 真實旅客評價
10/10 完美
2024年9月17日
Enjoyed our second stay at Hotel Madera. Great location near restaurants, transportation etc. Rooms are large and very accommodating with lots of great furniture, shelves, storage spaces. We valet parked a car and it was easy and quick. We were on an upper floor and room was very quiet. Will stay here again next visit!
Michelle
Michelle (2 晚行程)
Hotels.com 真實旅客評價
8/10 很好
2024年9月5日
Nos atendieron muy bien y fueron muy amables. Las camas son expectaculares, sumamente cómodas.
Laura
Laura (3 晚友伴旅程)
Hotels.com 真實旅客評價
10/10 完美
2024年9月4日
Jingfu
Jingfu (2 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2024年8月30日
Arturo
Arturo (1 晚商務旅程)
Hotels.com 真實旅客評價
10/10 完美
2024年8月26日
We enjoyed our trip. The balcony room was spacious, comfortable and clean. The neighbourhood was safe and we had a restful stay. The staff was friendly and helpful. We would definitely recommend this hotel to friends and family.
Lisa
Lisa (2 晚行程)
Hotels.com 真實旅客評價
4/10 一般
2024年8月24日
The hotel had a weird smell all throughout the halls and lobby. Our screen door to the balcony was just leaning on the patio. The bed was comfortable I will say that and location wasn’t bad but wasn’t as close to the city as I thought .