Does Hengshan Garden Hotel offer free cancellation for a full refund?

Yes, Hengshan Garden Hotel does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.

Is parking offered on site at Hengshan Garden Hotel?

Yes, there's free self parking.

What are the check-in and check-out times at Hengshan Garden Hotel?

You can check in starting at 2 PM. Check-out time is noon. Express check-in and check-out are available.

What is there to do at Hengshan Garden Hotel and nearby?

Practice your swing on the tennis courts. Additional recreation onsite includes fitness classes and racquetball/squash. Indulge in a treatment at the spa and soothe your senses in the hot tub. Hengshan Garden Hotel also has an outdoor pool and a sauna, as well as a steam room.

Are there restaurants at or near Hengshan Garden Hotel?

Yes, there are 4 onsite restaurants.

Does Hengshan Garden Hotel have rooms with private hot tubs?

Yes, each room has a deep soaking bathtub.

What's the area around Hengshan Garden Hotel like?

Hengshan Garden Hotel is in Xuhui, a short 7-minute walk from Hengshan Road Station and 14 minutes' walk from Xujiahui Shopping District.

Hengshan Garden Hotel, Shanghai: Hotel Reviews, Rooms & Prices

10/10 Exceptional

May 3, 2025

Was nice and clean

Diana, 3-night trip

10/10 Exceptional

Jan 19, 2025

Staff were very friendly and accomodating

Angeline, 9-night trip

10/10 Exceptional

Sep 28, 2024

Very friendly staff!

Chiulling, 2-night trip

10/10 Exceptional

Sep 25, 2024

Beautiful people with very friendly service!

Yaochiu, 6-night trip

8/10 Very good

Oct 20, 2023

Excellent place to stay for five nights

Nice hotel, good location, quiet environment, good concierge service, and beautiful gardens ❤️

karen, 5-night trip

10/10 Exceptional

Aug 12, 2024

We were most impressed by the art deco decor of this hotel, its well-kept garden, and politeness and helpfulness of its staff. The housekeeping was perfect!

Gary, 8-night trip

10/10 Exceptional

Oct 15, 2023

Convenient access to everywhere. Very nice hotel too.

Faramarz, 7-night trip

10/10 Exceptional

Jun 13, 2024

It was a pleasure to stay in such a friendly and beautiful hotel in this popular area. Every staff was well trained. It is a hidden gem, for sure.

Wen, 7-night trip

8/10 Very good

Jun 22, 2023

A good place to stay, l like this hotel a lot.

Like this hotel. Very good location. The room is clean and comfortable. Staff are nice. Very good breakfast

Xia, 5-night trip

8/10 Very good

Jun 25, 2023

Overall a very good stay in one of the most beautiful and walkable areas of Shanghai. Although the rooms and facilities are a bit dated, they are well kept. Staff were very attentive and responded to my requests promptly and professionally. I will certainly stay here again for my next visit!

Holly, 4-night trip

10/10 Exceptional

Jul 27, 2023

Good quality at a fair price

Nigel, 3-night trip

8/10 Very good

Aug 26, 2023

good

JIWOOK, 4-night trip

10/10 Exceptional

Sep 23, 2023

I stayed here for 15 days and everything was great except there were reading paving in progress which led to a little inconvenience to the underground parking. Other that that, the location and the streets around the hotel are second to none. The back yard garden is definitely the best and rare to find among other 5 star hotels. There is a pond around the outdoor roofed resting place, surrounded with meticulously maintained plants and flowers. It is definitely the best part to enjoy your morning coffee or beers at night. The swimming pool was not open which didn't bother me. Overall I will choose to stay here again on my next trip.

Honghai, 15-night trip

6/10 Good

Oct 10, 2023

Terrible reception services

I was disappointed with my stay at Hengshan Garden Hotel. After I checked in, I found out the pool was not in use at all. A staff member told me that the pool was going through renovation and it would stay closed for another two months! There is no information about the pool closure on their website or on Hotels.com. This is cheating!! I booked the hotel for the pool! When I checked in at the reception, I clearly stated that there would be two guests. But I was told they could only give me one breakfast! the reason was that my partner hadn't arrived yet! My friend need to register with them before getting his breakfast. I couldn't get the logic of this. My first night was terrible. One light in my room couldn't be switched off. Although one engineer tried to help, but couldn't fix it! I didn't sleep well. The next day, I asked to swap a room. After waiting for hours, I did get one. But, the new room was a downgrade from my original booking. Surprisingly, there was no apology or sorry whatsoever from the hotel! Guest's sleep obviously doesn't matter at all. I was appalled by the attitude of the reception and the quality of their services. I guess they just don't know how to smile and how to say the word of "sorry" ! During my stay I did find the cleaners are very friendly and helpful. The location of the hotel is also quite good. It's quiet at night. However, the general stay was not that great.

F, 3-night trip

10/10 Exceptional

Jan 21, 2025

ロケーションが良く､サービスも充実で､また利用したい。

Hidetoshi, 3-night trip

8/10 Very good

Aug 23, 2024

Nicolas, 4-night trip

10/10 Exceptional

Aug 11, 2024

High quality accommodation and excellent staff service

Delia, 7-night trip

10/10 Exceptional

Dec 5, 2023

Chung Yi, 3-night trip

8/10 Very good

Oct 21, 2023

karen, 5-night trip

10/10 Exceptional

Sep 18, 2023

HUAN CHANG, 3-night trip

10/10 Exceptional

Aug 15, 2023

kazuya, 1-night trip

8/10 Very good

Jun 17, 2023

好

neing fen, 5-night trip

10/10 Exceptional

Apr 27, 2023

KUEI-YAN, 4-night trip

10/10 Exceptional

Apr 22, 2023

清潔人員很有禮貌，態度很好。但早餐服務人員常常無心觀察客人要不要繼續用餐，就收拾餐桌，告知服務人員還沒用餐完畢，重新擺回乾淨餐具的態度也很差勁。

10/10 Exceptional

Apr 7, 2023

Sui Foon, 3-night trip

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