The room was in good condition but the bathroom did not flush. Had to go to BR in lobby for our 2 day stay. They were not able to give us a different room.
The manager did comp us 1 night and the 2 valet days but still it was a nuisance
Inmaculada
Inmaculada (2 晚家 庭旅程)
Hotels.com 真實旅客評價
8/10 很好
2025 年 11 月 9 日
everything was O.K. with exception of the windows which were, to be kind, atrocies. Cobwebs and dead insects had not been cleaned off the windows. It looked like they had not been cleaned for years.
Mark
Mark (1 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2025 年 11 月 2 日
Yed, very
Pamela
Pamela (1 晚商務旅程)
Hotels.com 真實旅客評價
8/10 很好
2025 年 10 月 26 日
Great place great valet questionable housekeeping
For the most this place was great, the valet was friendly helpful and welcoming. Some of the front desk were too. The room large and modern and had a safe and valet. Sadly for the one day I was there, my room was not made and the towels not replaced. As Id been out all day I only found out after a night on the town. I discussed this with front desk on checkout and they were respectful re the situation and mentioned to followup on this. Im happy to give it the benefit that it was an oversight as the front desk were very apologetic and surprised. Overall this was a blip on a great place that tbh I would come back to next time Im in Richmond.
Lou
Lou (2 晚友伴旅程)
Hotels.com 真實旅客評價
6/10 不錯
2025 年 10 月 26 日
OK but I'd stay elsewhere
The suite was very large but sparsely appointed and had only two small windows. Bathroom again was huge but no tub, very minimally appointed. There was a coffee maker but no coffee cups. I tried to get a quick coffee to go downstairs at the bar, and the lady behind the counter told me she was busy and if I was in a hurry I could walk down the street and find a cafe. There does not appear to be room service or the other sorts of amenities that one would expect in a business hotel.
James
James (2 晚商務旅程)
Hotels.com 真實旅客評價
8/10 很好
2025 年 10 月 26 日
Overall stay was good, bed wasn't that comfortable. I would stay again. Lived the separate sitting room from the bedroom.
Javone
Javone (1 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2025 年 10 月 22 日
The hotel is super convenient, reasonably priced for the location, but the staff is what really helps it shine. The gentleman who appeared to be the night manager/supervising the front desk (Al) in particular was an absolute model of great hospitality -- I tend to run late, but he not only remembered me from a previous stay and knew not to cancel it but was also so nice it allayed any guilt I had. And while the room was gorgeous, the bed (maybe with a featherbed topper?) is my favorite part -- it's up there with like the Westin heavenly bed in terms of a top notch sleep experience.
Julie
Julie (1 晚商務旅程)
Hotels.com 真實旅客評價
10/10 完美
2025 年 10 月 22 日
Good location; clean and elegant
Good location in the heart of downtown, literally steps from the state capitol. The suite was clean and spacious and had nice decor.
Jennifer
Jennifer (2 晚家庭旅程)
Hotels.com 真實旅客評價
8/10 很好
2025 年 10 月 20 日
Frederick
Frederick (1 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2025 年 10 月 20 日
Terri
Terri (1 晚家庭旅程)
Hotels.com 真實旅客評價
10/10 完美
2025 年 10 月 19 日
Jerome
Jerome (2 晚友伴旅程)
Hotels.com 真實旅客評價
2/10 欠佳
2025 年 10 月 19 日
Kevin
Kevin (1 晚行程)
Hotels.com 真實旅客評價
6/10 不錯
2025 年 10 月 17 日
Not a good stay. The facilities are old and the staff, while pleasant, is not attentive. Our room was not cleaned despite leaving in time, and when we returned, we were given some towels. No offer to clean.
Dar
Dar (2 晚家庭旅程)
Hotels.com 真實旅客評價
10/10 完美
2025 年 10 月 15 日
Inesha
Inesha (1 晚商務旅程)
Hotels.com 真實旅客評價
8/10 很好
2025 年 10 月 13 日
Whitney
Whitney (2 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2025 年 10 月 12 日
Very friendly staff. Eric the valet was always courteous and polite. Bartender was lovely.
Michael
Michael (3 晚友伴旅程)
Hotels.com 真實旅客評價
8/10 很好
2025 年 10 月 12 日
Jessica
Jessica (1 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2025 年 10 月 11 日
We enjoyed the morning waitress at the cafe, she was very friendly, and the front desk guys were great, but our favorite was the woman working the night and early morning shift valley parking . She was amazing! Thank you all.
Jennifer
Jennifer (2 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2025 年 10 月 11 日
Kimberly
Kimberly (1 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2025 年 10 月 10 日
Excellent service
Rhea
Rhea (1 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2025 年 10 月 9 日
Narcisse
Narcisse (1 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2025 年 10 月 9 日
모든 직원들이 친절했습니다
KUNHEE
KUNHEE (1 晚家庭旅程)
Hotels.com 真實旅客評價
10/10 完美
2025 年 10 月 8 日
We didn’t need the internet but the room and staff were exceptional.
Kelly
Kelly (1 晚家庭旅程)
Hotels.com 真實旅客評價
10/10 完美
2025 年 10 月 7 日
Perfect business option in the heart of Richmond
Staff were super friendly and accommodated my unusual schedule. Even though the room was right next to the elevator, it was quiet and dark. WiFi was good.