Needed to get a new key card but after waiting for 30 minutes for help, no one showed up at the front desk.
Cost of parking was not obvious in reservation information. Breakfast was better than nothing.
Jeff
Jeff (3 晚商務旅程)
Hotels.com 真實旅客評價
6/10 不錯
2024年9月23日
This hotel charging for parking was very hidden on hotels.com. We would not have booked our 5 night stay if we knew we were paying $18 per night extra. The staff was not accommodating or nice when trying to solve our issue. When hotels.com became involved the parking fee was waived.
Bruce
Bruce (5 晚家庭旅程)
Hotels.com 真實旅客評價
6/10 不錯
2024年9月23日
James
James (2 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2024年9月9日
Jessica
Jessica (1 晚行程)
Hotels.com 真實旅客評價
2/10 欠佳
2024年9月5日
First day only had a room with no A/C were told we could be moved the next day "if" they had another room because they were over booked "or" we could stay in the room we had and get a 40 to 50% off our stay, we opted for the discount. On our last day we were told we could get the discount on our next stay. We were also told the manager would contact us twice and that never happened either. At this point were will not stay at the hotel or the companies other places ever again.
If you have an issue with your stay and they tell you they are going to do something about your problem make them do it right there and then, don't wait till the last day of your stay.
Anthony
Anthony (3 晚家庭旅程)
Hotels.com 真實旅客評價
6/10 不錯
2024年8月30日
Gloria
Gloria (2 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2024年8月23日
真實旅客
4 晚家庭旅程
Hotels.com 真實旅客評價
2/10 欠佳
2024年8月21日
Salomon
Salomon (2 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2024年8月13日
Very clean and quiet
Milen
Milen (2 晚行程)
Expedia 真實旅客評價
4/10 一般
2024年8月11日
No AC, the building, as well as the room looked old and eerie.
paola María
paola María (1 晚家庭旅程)
Expedia 真實旅客評價
2/10 欠佳
2024年8月8日
Nightmare experience! I was double charged for one room. I have spent HOURS on the phone with Hampton Inn and every time I have to re explain my situation, get a new case number, and am promised that the manager will call me back and issue my refund. The manager, Julianne, will not call me and the front desk worker would not let me speak to her. I have left multiple messages with multiple front desk people. I have been promised a call back and a refund over and over again. It has been a month and I have still not even been able to speak to the manager. I have two young babies at home and the hours on the phone has been a huge sacrifice for my family.
Aubree
Aubree (1 晚家庭旅程)
Expedia 真實旅客評價
4/10 一般
2024年8月5日
Meh.
My room hadnt been turned over at 3:45 when I checked in. OK, easy mistake. Returned at 10PM after letting the front desk know at 4PM and it was in the same condition. Also, AC didn’t work.
C.J.
C.J. (1 晚行程)
Hotels.com 真實旅客評價
2/10 欠佳
2024年8月3日
No tenian aire acondicionado, no me notificaron que las habitaciones disponibles no tenian este servicio, no nos pudieron dar otra habitación y tuve q solicitar un ventilador para soportar el calor, no me pudieron facilitar las condiciones adecuadas para la estancia
Ricardo Alejandro
Ricardo Alejandro (1 晚家庭旅程)
Expedia 真實旅客評價
10/10 完美
2024年8月2日
Cleanliness and ice machine broke
Johnita
Johnita (2 晚家庭旅程)
Expedia 真實旅客評價
6/10 不錯
2024年8月2日
Arrived to no one at the front desk. It was quite awhile until someone came to help. She seemed incredibly frustrated. She was speaking Spanish through a walkie talkie, with barely any eye contact with me in front of her. I tried to have some small talk with her, she wasn’t interested. We booked under the understanding that the room had ocean views. It did not. We were looking at a parking lot with a golf course in the distance, that was the view. Apparently it’s a typo. It’s a “golf course view “ or “ocean view” (there’s a freeway in front of your view) that they choose for you. Room smelled pretty bad.
tina
tina (1 晚家庭旅程)
Expedia 真實旅客評價
6/10 不錯
2024年8月1日
Updates are needed. Beds are not very comfortable. Suggest replacing carpet with vinyl wood. Breakfast food is not very good other than waffles and coffee.
Parking should be included in stay.
Heather
Heather (1 晚家庭旅程)
Hotels.com 真實旅客評價
6/10 不錯
2024年7月31日
I rate it average because this is all you can expect for a moderately priced hotel in the USA nowadays.
I just came back from Spain and for this price you get excellent in all categories.
Our room was switched for cheaper one because the A/C was broken. The pool had no towels, the bathroom had no rinse, the breakfast was not good as in every hotel. I think that at any given time the hotel had about three people working there.
What else can I tell you.
I forgot.. the night we arrived the police was there because there was a person wandering around the second floor. I was told that it was possibly a prostitute. They never found her.
And the Hotel name is Hampton Suites by Hilton. How this industry has deteriorated so much is beyond me. Sorry.
Juan
Juan (2 晚行程)
Expedia 真實旅客評價
2/10 欠佳
2024年7月31日
Sadia
Sadia (5 晚行程)
Expedia 真實旅客評價
8/10 很好
2024年7月30日
The hotel was ok, good service. Great location.
Leticia
Leticia (1 晚行程)
Expedia 真實旅客評價
10/10 完美
2024年7月28日
Easy 10-15 minute walk to beach. Large room with balcony and nice views of golf course.
It seemed you could easily park near by on street without paying hotel parking fees.