We had moldy dishes under furniture, dirty socks under furniture, all the floors were filthy, sheets had shoe prints on them and the water in the shower smelled moldy
Todd
1 晚家庭旅程
4/10
Ted
3 晚行程
4/10
Brian
1 晚商務旅程
2/10
Barry
1 晚友伴旅程
10/10
Jackie
1 晚行程
2/10
This was probably the worst hotel stay I've had in a long time. Here's a breakdown:
1. The bed was on some sort of frame wrapped in metal. Every time I got into bed the metal would make noises like it was going to break and it and the pillows were hardly better than an air mattress.
2. The room itself was okay except the sink in the bathroom was clogged and wouldn't drain and there was a grocery bag over our smoke detector. They did come fix the bathroom sink in day 3 of our stay but I never got a real answer as to why there was a grocery bag covering the smoke detector.
3. Continental breakfast. One of the appeals of staying was breakfast included. You know, less money spent on eating out. Well, continental breakfast does not exist at this hotel. Every morning I checked there was like 5 pieces of bread, two half empty containers of cereal and a small fridge with a few yogurts in it. Also, the juice machine was broken. That was it. It's advertised on their website and the lady that checked people in advertised it to each guest. False advertising.
4. We had to redo our keys. Every. Single. Night. Not once did the keys stay programmed.
5. Colleen: Said she was new but there was no kind of management present that she could ask for help and she seemed to be left on her own. Perhaps explaining her lack of professionalism.
6. They didn't clean our room once in the 5 days we stayed there. Not one time was there evidence that anyone had been in there to clean.
Adam
5 晚行程
10/10
Tyanna
2 晚行程
6/10
Jason
1 晚行程
4/10
The staff was rude. Our room was not swept. We had to bus our own room because no one ever came. Nothing to absorb the sound, so we could hear children running around upstairs. They didn't have supplies or food for the breakfast and closed it early. We were there for a sports tournament, but they kept the fitness room locked the entire day, leaving no space for us to warm-up before going to the tournament.
Jennifer
2 晚行程
10/10
alexander j
1 晚行程
10/10
Kristina
1 晚行程
2/10
LaJean
2 晚行程
2/10
I was injured in this room during my stay. I was promised that they would refund hotels.com back. I need to make sure this happens and I need to speak to somebody from customer service from hotels.com.
Sidney
1 晚行程
8/10
Elsie
4 晚行程
10/10
Roberto S
2 晚行程
8/10
Femke
1 晚行程
2/10
Victoria
1 晚行程
6/10
receptionist wasnt there. We waited for about 15 to 20 minutes before she came in. We were in a hurry so it was annoying to wait to check in.
Olivia
1 晚行程
2/10
Just look at the pics...
jonnell
3 晚行程
2/10
This was my terrible experience and i will not recommend this place.
1. breakfast was supposed to be between 6:30 to 9 a.m. i got there at 8:30 a.m, there was nothing left of breakfast. I ended up going to buy breakfast off site. That is not what was the worse. The worse was:
a. The refrigerator in the dinning room had a 58 F temperature instead of 41F or below. I have picture.
I have been a health officer doing food sanitation and safety for 4 years at least. Improper holding temperature is the main cause of food born illnesses.
b. The juice dispenser has an orange juice dispenser and an apple juice dispenser. after i realized there was no breakfast, i tried to get the juice from the dispenser. Only water came out with particles in it.(I also took a picture, i can post if needed). Definitely gross. The nozzle was very dirty also dropping particles into the juice or water.(I also have pictures).
c. The apple fruit (2 apples remained) were not fresh at all. they had marks showing that they have been there for a while.
2. The elevator has a permit that expired in Feb 2024. I asked about that and they said that it is updated but they are not required to display it in the elevator anymore (May be ? but if that is the case, why not remove the expired as well and stop frisking your customers out that they may be riding an uncertified elevator ?)
4. lastly, the drain hole for the bathtub was so clogged to the point that water was at my ankles level while taking shower.