Casi todo fue excelente, con la gran excepción del personal que nos recibió en el estacionamiento.
Joel
Joel (3 晚行程)
Hotels.com 真實旅客評價
8/10 很好
2025 年 7 月 20 日
Alexandre
Alexandre (3 晚家庭旅程)
Hotels.com 真實旅客評價
10/10 完美
2025 年 7 月 12 日
Increible!
La comida deliciosa, el staff super amable, montón de actividades en el hotel, gran experiencia, esperamos regresar pronto. :)
Nadia
Nadia (4 晚友伴旅程)
Hotels.com 真實旅客評價
10/10 完美
2025 年 7 月 6 日
Best Hotel Staff. Period...
A hotel can be a hotel anywhere in the world, but its staff is what really sets it apart. The staff at Buenaventura Grand is the best I've seen. Everyone you ask a question to greets you with a smile and it is noted that they are happy to be there.
ENRIQUE
ENRIQUE (4 晚家庭旅程)
Hotels.com 真實旅客評價
10/10 完美
2025 年 6 月 28 日
Izack
Izack (5 晚行程)
Hotels.com 真實旅客評價
4/10 一般
2025 年 6 月 27 日
Disappointing. This isn’t for a relaxing adult vacation. The pool area was jammed packed and you were lucky to find a lounge chair. Weird system to trade a card for a towel and at times you had to wait for a clean towel. The only two restaurants require reservations yet the restaurants are only half full. This was every night. The food at the Mexican restaurant was tasteless and I did not return after the only night I visited there. The seafood restaurant was better but you had to make your reservation early in the morning. There were only a few items at the buffet that were edible. The AC in the room did not cool the room enough so I was happy that I packed my little portable fan. Staff at the front desk, customer service and concierge were rude and unhelpful.
Joyce
Joyce (5 晚友伴旅程)
Hotels.com 真實旅客評價
2/10 欠佳
2025 年 6 月 25 日
El personal de la recepción del turno de la noche
Muy padre la estancia. Todos muy amables. Pero hay una excepción. El personal del turno de la noche son unos prepotentes y groseros. Primera y última ves que nos quedamos en este hotel. Evítenlo.
FRANCISCO
FRANCISCO (4 晚友伴旅程)
Hotels.com 真實旅客評價
10/10 完美
2025 年 6 月 24 日
Adilene
Adilene (4 晚家庭旅程)
Hotels.com 真實旅客評價
10/10 完美
2025 年 6 月 18 日
La atención del personal muy amable
Juan Alfredo
Juan Alfredo (2 晚家庭旅程)
Expedia 真實旅客評價
8/10 很好
2025 年 6 月 17 日
Jemima
Jemima (7 晚行程)
Expedia 真實旅客評價
10/10 完美
2025 年 6 月 14 日
We absolutely love this hotel & staff. Very convenient to walk around, nice little shops nearby great choices at the restaurant.
Been coming here for 25 years, stayed at a few different hotels and this one is the top of our list.
Brenda
Brenda (7 晚浪漫旅程)
Expedia 真實旅客評價
4/10 一般
2025 年 6 月 14 日
Staff was not very friendly or helpful. Preference is given to premier club
Laura Cristina
Laura Cristina (6 晚行程)
Expedia 真實旅客評價
10/10 完美
2025 年 6 月 11 日
I loved that the property was close to shops and restaurants, it was very easy to leave the resort and explore the city
Jasmine
Jasmine (5 晚友伴旅程)
Expedia 真實旅客評價
8/10 很好
2025 年 6 月 9 日
Joseph
Joseph (5 晚行程)
Expedia 真實旅客評價
10/10 完美
2025 年 6 月 9 日
This is a cozy property with beautiful views and vibes. The people (especially Gustavo and Nolberto) are the reason for the five stars. The room and all areas are super clean and the landscaping well-maintained. The food was yummy! The only cons are the beach (horrible) and the music at the pool (soft, lounge “covers” of American Pop). If you want to chill by the pool and relax, this place is for you!!
Christine
Christine (4 晚友伴旅程)
Expedia 真實旅客評價
8/10 很好
2025 年 6 月 8 日
The Mediterranean restaurant was good. We did mot try the Mexican restaurant because it had little options for meals.
The pool staff was very accommodating, and fun and pleasant. The Activities staff was not real engaging and when trying to play beach volleyball, they were no help!
Overall vibe is chill and relaxing. Always able to find beach chairs, though security is right on it if you leave your chair/belonging for more than 15 mins! Yes...15 mins!
Enjoyed our stay but would not return...sad sad rocky beach!
Robin
Robin (8 晚家庭旅程)
Expedia 真實旅客評價
10/10 完美
2025 年 6 月 8 日
Hotel was beautiful. Staff was really friendly.
We really didn’t get to eat at any of the restaurants inside the hotel because of it being booked in advance. But other than that very awesome stay thank you.
Patrick
Patrick (6 晚浪漫旅程)
Expedia 真實旅客評價
8/10 很好
2025 年 6 月 7 日
Alexis
Alexis (10 晚行程)
Expedia 真實旅客評價
6/10 不錯
2025 年 6 月 7 日
Been almost 20 years since we’d been to Mexico. First time in an all inclusive. Property was nice. Pool was very crowded each day. Food was ok. Service was weak. Probably because we passed on the upsells. We forgot how pushy street vendors were as well. Likely will not be back.
Derek
Derek (5 晚浪漫旅程)
Expedia 真實旅客評價
6/10 不錯
2025 年 6 月 5 日
The overall property was nice and comfortable. The front desk staff were not very friendly. I made an error with my booking and the explanation of the adjust the funds wasn't clearly communicated. They also ran out of water bottles and when we asked for more in our room they told us they only provide water once (3 somewhat bottles) one for each of us. The Caribbean night was fun and the food was pretty good.
Jessica
Jessica (2 晚家庭旅程)
Expedia 真實旅客評價
6/10 不錯
2025 年 6 月 5 日
Very walkable to local restaurants and tourist destinations.
Verónica
Verónica (4 晚家庭旅程)
Expedia 真實旅客評價
2/10 欠佳
2025 年 6 月 3 日
Unfriendly staff, terrible food and the all inclusive is not a true all inclusive, they make you to pay for your dinners.