We booked this hotel for a long weekend trip to NZ, which got delayed due to tropical cyclone Alfred in Queensland.
Our flights, hire car, car parking and train tickets all allowed us to delay our trip, as it was out of our control. All apart from this hotel, who repeatedly refused to give us any wiggle room on our booking.
I understand we had a ‘non refundable’ booking, but we politely asked to delay our room, not cancel. We were not asking for our money back, just simply delay out booking because of a natural disaster. But there was no common sense or compassion for our situation.
We visit NZ regularly and will never book this hotel in the future. We have delayed our trip and had to book a different hotel.
Unfortunately I can only review this hotel on my experience with them, which was terrible and had no understanding or compassion.