This was HORRIBLE! First, when the lobby was as hot as a sauna, due to the air conditioner being down. Then, when I asked where to park, I was told in the back or in the garage. I asked if there was a door to the back parking lot, and the man working the front desk said, yes, but it doesn't really work." I parked in the garage.
When I got to my room, the thermostat was set on 60, but the room was at least 80. The front desk man said there was nothing he could do.
As for the "manager's reception," the bartender was extremely rude and kicked people from sitting at the bar if they weren't "paying customers."
When I pulled my bed sheets back to get in bed, there were crusty stains on the sheets. Again, front desk did nothing.
Finally, the fire alarms went off 6 times throughout the night between 11:40pm and 3:35am.
When all were gathered in the lobby, the night manager said it was false and caused by a faulty sensor. No emergency vehicles showed up and nothing was done to stop it. One lady said this was the 3rd night in a row this had happened.
I have never been so disappointed nor disgusted by a hotel in my life. Embassy Suites needs to be better or shut this place down!