The hotel overall is beautiful and very well cared for. The folks that check us in didn't seem to thrilled to be there and maybe it was a rough or busy day but a polite good afternoon or evening with a slight smile would have been nice. Our room was without doubt a very nice accommodation and everything was clean, in good repair for the most part, and professionally decorated. The only problem was the furnace / AC / Central fan unit was non-functional. After a long day my wife just wanted to climb in bed so we did not contact the hotel for maintenance on this, but this is something should have been caught before we got there. We enjoyed a decent dining experience in the lower restaurant, and I can't say enough good things about our waitress, I believe her name was Vanessa. Simply put a wonderful young lady who deservers at least twice what she is making - without her this review would have been much worse, she was the only thing that would make me look at the hotel for a second stay. She was the only employee that seemed as if she was happy to be there and serving us. Much better than the two ladies when we walked in that ignored us for almost 5 minutes as one showed the other how to put an order in. A simple turn around, acknowledgement with we will be right with you would have made a world of difference. Just a lack of professionalism throughout the experience with the exception of our waitress. Enjoy your stay but don't expect too much on the professional service side.